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  #469  
Old 03-03-2015, 01:14 PM
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Re: Incorrect DEF - See dealer

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Originally Posted by GunninIt View Post
Hmmm. Try another dealer? Not sure if that's a reasonable option for you. Also, I'd give Chrysler a call. I'd recommend they look into the fact that others are getting parts much faster (me, for instance...but I'm not sure why).

Definitely not YOUR job to keep calling about the part. And, I think if they wanted to, they could do a lot more leg work. Guess I lucked out with my service manager.

Sorry to hear about your delays...
And of coure I call and the part is miraculously there!

Who knows how long it has been there waiting, while the service idiots never thought to call me. And then they are like, "just bring it tomorrow morning and we'll get it done!" Yes because I can jump to do something last minute to accomodate your schedule.

Service will be the main reason If never buy another jeep.

Hopefully I can get over there in the next couple days to get his done.

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  #470  
Old 03-03-2015, 09:43 PM
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Re: Incorrect DEF - See dealer

I've been waiting about a month now too. Guess I'll give them a call tomorrow and see if I get lucky. I'm tired of this decreased mileage and no remote start.


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  #471  
Old 03-06-2015, 12:08 AM
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Re: Incorrect DEF - See dealer

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Originally Posted by GunninIt View Post
Yeah, I'm guessing it'll be a good month that my car (and yours) will be down before the new CATs come in. Hope you like the Explorer. The Explorer Sport was my runner up car (don't know if they gave you the Sport or not).

We had a 200S for two days, and requested a 4x4. Wife just picked up a brand new loaded up JGC limited with a V6. They said they would have given it to us when we picked up the 200, but it wasn't in yet. Oh well, glad to have it.
Wasn't a sport, think it was a limited. Was nothing compared to the jeep but also didn't have all the options I'm sure. But the good news is mine was only in the shop for a week so maybe all this backorder talk is behind us? Drove it around town this week and everything seems fine but we'll see how it does in the coming months. Hopefully this is behind those of us that had the new cat installed and future members see even quicker order times. Thanks all for your past input, was at least informed when talking to the service rep.
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  #472  
Old 03-09-2015, 03:07 PM
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Re: Incorrect DEF - See dealer

Just did first DEF add to our '14 Overland. I purchased 2.5 gal of Peak Blue at the local O'Reilly's (Walmart was out). Thanks to previous posters, I checked date and it was mfg'd. in 2015. Even though we live far from most things (Taos, NM) there are lots of diesel pickups here and they use a lot of DEF according to the O'Reilly tech. He had recently attended a diesel seminar and was up on DEF and diesel stuff in general. Everything good so far at about 6600 mi.

I'll continue to follow this, and other DEF threads to monitor results from boxed DEF vs. truck stop DEF. The keys seem to be age and storage conditions during transport. Kinda like wine…

Update: Just reading the post by Suns in the DEF Tank Capacity thread, looks like my suspicions about problems with bulk storage at service stations are supported. Will stick with packaged DEF with recent mfg dates.
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  #473  
Old 03-10-2015, 09:14 AM
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Re: Incorrect DEF - See dealer

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Originally Posted by wraab View Post
And of coure I call and the part is miraculously there!

Who knows how long it has been there waiting, while the service idiots never thought to call me. And then they are like, "just bring it tomorrow morning and we'll get it done!" Yes because I can jump to do something last minute to accomodate your schedule.

Service will be the main reason If never buy another jeep.

Hopefully I can get over there in the next couple days to get his done.

Dropping my CRD off tomorrow at the dealer. Here's hoping the new cat (design) clears up this issue going forward.
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  #474  
Old 03-12-2015, 04:58 PM
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Re: Incorrect DEF - See dealer

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Originally Posted by wraab View Post
Dropping my CRD off tomorrow at the dealer. Here's hoping the new cat (design) clears up this issue going forward.

New CAT installed @ 14321 miles (for posterity). With the "new" AB part number. Also stated the gasket was replaced.

So here's to hoping this fixes the issue...but now I'll have to refill the DEF.
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  #475  
Old 03-12-2015, 08:27 PM
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Re: Incorrect DEF - See dealer

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The dealer found DTC 2BA-00 "NOX Exceedence - Insufficient Reducted Quality"
They flashed the PCM with S/B 18-018-14 Rev E and added another 2.5 gal of Mopar DEF. I incorrectly assumed they had already accomplished this since it was released as an RRT (Rapid Response Transmittal) in Dec and I specifically asked them to do all the applicable software updates during my last dealer visit.

I spent about 30 minutes recapping the 30+ pages of information I gleaned from this thread along with paper copy's of the applicable Service Bulletins to the Service Manager when I dropped the Jeep off at the dealership. He was sympathetic, but basically said the whole trouble-shooting process has to run its course even if it means multiple trips to the dealer with lots of parts backorder delays.

The good news is I drove it about 150 miles yesterday without issue. I expect I'll be back at the dealership soon, though.
An update:

At 38,400 miles another MIL. This time the P20EE code. The dealer now has the new CAT on Backorder. FYI, I copied this article from the ALLPAR website...

by Daniel Bennett | 2015-02-11 6:49 pm EDT
Following the successful launch of the new Cummins Diesel in 2007, the 3.0 VM “EcoDiesels” have been both anticipated and lauded, with the diesel Ram 1500s flying off of dealer lots, and VM planning on doubling its production capacity to meet demand.
However, as with any combination of new technologies, there are often snags once the tires hit the pavement that were unforseen during development and testing.

There has been a spike in warranty failures of catalytic convertors for the diesel Grand Cherokee and, to a lesser degree, the diesel Ram 1500. Current weekly demand for this part is up in the hundreds nationally, a large number given the numbers sold and the length of time they have been on the market. Ram 1500 Diesel catalytic failures, despite the truck’s greater popularity, are coming at just about 50 per week.
The problem did not escape FCA’s attention, and a cause and solution have already been found. Eric Mayne, media relations manager for engineering, safety, and regulatory affairs, wrote:
An SCR [selective catalytic reduction]-related MIL [malfunction indicator light] code was observed on some early-production vehicles in the field. We replaced SCR catalysts in some cases. Other vehicles required only a calibration update.
Our engineering testing and field data show the issue has been corrected, but we continue to monitor vehicle performance, as always, and stand ready to meet the needs of our customers.

Allpar only recently became aware of the problem, which had apparently been addressed before our inquiry. Given the sudden increase in parts demand, however, it may take time for some dealers to get replacements.
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  #476  
Old 05-27-2015, 06:52 PM
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Re: Incorrect DEF - See dealer

Am now a member of the "incorrect DEF detected, see dealer club." Was already a member of the catalytic converter replacement required and back ordered club. 28,038 miles and had zero issues until 24,000 miles. Now issues are one after another. I love my Jeep, but this is ridiculous.


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  #477  
Old 05-27-2015, 07:05 PM
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Incorrect DEF - See dealer

I'm feeling left out now. I feel like this is inevitable and we are all just waiting.

So can I get my cel now too lol.

With that's said I recently had a cel come on but it was for a leaking egr. Apparently the gasket took a shit.

The best part was they gave me a 200c to drive around for a few day. . That car is a joke.
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  #478  
Old 05-27-2015, 07:29 PM
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I'm feeling left out now. I feel like this is inevitable and we are all just waiting.
I agree, but I am hoping it takes longer to manifest so I can get a Mk3 catalytic converter after they realize the current upgraded one isn't sufficient to be a permanent fix. (Hey, unlike optimists, pessimists are sometimes pleasantly surprised)

Or at least maybe the backorder list will be shorter in the future.

Also, WTF is with these VM Motori engines? I thought this was a proven engine that was dropped in by FCA rather than being some crappy in-house engineering debacle. But now all of the sudden we are having gasket problems.
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  #479  
Old 05-27-2015, 07:46 PM
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Re: Incorrect DEF - See dealer

If it weren't for your plate there would've been other failures.


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  #480  
Old 05-29-2015, 12:04 PM
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Incorrect DEF - See dealer

Update: dealer replaced Cat, cleaned and flushed the DEF system, installed new DEF injector, refilled DEF, and applied flash updates. On test drive a new MIL illuminated: bad NOX sensor.

Dealer applied TSB 18-023-15 Revision A dated 27 May 2015 and everything appears to be in good working order at the moment.

All work done under warranty; not even a charge for the DEF refill.

Mike V. at Ferman Jeep rocks.
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