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  #13  
Old 08-30-2015, 12:54 AM
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Re: Ineptitude at its highest degree

"Fahrvergnügen" means "driving enjoyment", you're not having any

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  #14  
Old 08-30-2015, 03:26 AM
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Re: Ineptitude at its highest degree

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Originally Posted by Anzac View Post
"Fahrvergnügen" means "driving enjoyment", you're not having any
Agreed. I traded in my 4th GTI for the JGC because I needed more cargo space. This is the first time in 20 years without a VW. I didn't even look at the Touareg. Maybe I'll reconsider.
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  #15  
Old 08-30-2015, 03:40 AM
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Re: Ineptitude at its highest degree

So I have had the vehicle back for a couple days (~120 miles) and I'm frankly afraid to take it on my 1,000 mile road trip on Friday.

When I start the engine, the A/C blows a nasty smell throughout the cabin. The only similar smell that comes to mind is the smell of aviation exhaust you occasionally get while taxiing from the gate to the runway and the cabin air smells a little nasty. I figured that maybe the cat had to burn off some chemicals or something and the smell would dissipate, but after 120 miles it seems worse.

Then when accelerating past a few cars, I punch it and there is this high pitched loud supercharger-like whine under hard acceleration that wasn't there before.

I am going to drop off the vehicle today and plead with my "new" dealership to get the Jeep in early this week to see if they can repair the MIL and any damage the original dealer might have done. My wife isn't keen on driving it 400 miles on Friday with a nasty smell from the engine permeating the cabin (I'll be driving another vehicle on the trip). Can't say as I blame her. The saga continues...
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  #16  
Old 08-30-2015, 03:47 AM
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Re: Ineptitude at its highest degree

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Originally Posted by eaglescout1987 View Post
Just to make you feel like you aren't alone, yesterday after 18 days at the shop getting the cylinder heads replaced on my diesel, my service rep sends me this message on the day I'm supposed to pick it up:

"When we were taking it apart, a stud on the upper catalytic converter, where it mounts to the turbo, it had broken off. Before reinstalling it back on the motor, my tech went to replace the broken stud. While hammering the broken stud out, the whole flange on the catalytic converter broke off of the cat. I could probably take it home and weld it, but that wouldn't be the right thing to do. We've ordered a new one, but it's probably going to have to ship from another dealer because they are on backorder through Chrysler. I'll keep you posted on the ETA for the part. Hopefully early next week."

I want to scream. This is probably the same tech who put the wrong engine oil in this thing TWICE and guess what, now I have engine issues. I may call Chrysler and make them pay for a complete inspection of the car at another dealer at this point. Plus they only offered me a 5 year 70k mile warranty last time we talked. Seriously? You don't have any more confidence in your products than that? You expect me to drive my family around and feel safe in a Jeep who's engine has been completely taken apart and put back together by a dealership who can't even read and put the right engine oil in the vehicle?
I feel your pain. You sure we haven't been using the same repair shop? I'll give the new dealership a whack at getting this right. If they can't then Jeep can buy it back. I wonder how much of an ordeal THAT would be.
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  #17  
Old 08-30-2015, 11:14 AM
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Re: Ineptitude at its highest degree

Quote:
Originally Posted by Fahrvergnugen View Post
So I have had the vehicle back for a couple days (~120 miles) and I'm frankly afraid to take it on my 1,000 mile road trip on Friday.

When I start the engine, the A/C blows a nasty smell throughout the cabin. The only similar smell that comes to mind is the smell of aviation exhaust you occasionally get while taxiing from the gate to the runway and the cabin air smells a little nasty. I figured that maybe the cat had to burn off some chemicals or something and the smell would dissipate, but after 120 miles it seems worse.

Then when accelerating past a few cars, I punch it and there is this high pitched loud supercharger-like whine under hard acceleration that wasn't there before.

I am going to drop off the vehicle today and plead with my "new" dealership to get the Jeep in early this week to see if they can repair the MIL and any damage the original dealer might have done. My wife isn't keen on driving it 400 miles on Friday with a nasty smell from the engine permeating the cabin (I'll be driving another vehicle on the trip). Can't say as I blame her. The saga continues...
Hate to say it, but this sounds like a cracked exhaust header or missing gasket. Maybe it got cracked while they messed with the pipes attached to it. Breaking studs and hammering while those pipes were attached to the header could have done it. They might have forgotten to include any gaskets that prevent exhaust leaks. Or it could be as simple as a bolt cross-threaded or not torqued down properly.

It's so hard finding competent mechanics these days.

It's also a real shame that incompetence of some dealers is making people hate their vehicle, which would otherwise be fixed and back on the road.
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  #18  
Old 08-30-2015, 11:53 AM
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Re: Ineptitude at its highest degree

Under the subheading "You can't make this stuff up", I'm on my way to drop off the Jeep at the "new" dealership this afternoon, driving with windows wide open so as not to get smoked out. I get off the highway and come to a light. I notice smoke billowing from under the hood. Pull over and open the hood. It seems to be coming from the passenger side of the engine compartment. I shut er down and call AAA to flatbed it the remaining several miles. This is becoming surreal.
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  #19  
Old 08-30-2015, 04:49 PM
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Re: Ineptitude at its highest degree

Sorry about all the trouble you're having. Though I hope you have better luck with the buy back than I have had so far. Apparently since my car doesn't meet state lemon law requirements, they won't approve a buy back. However I think I may need to...convey my displeasure a little more loudly. I don't know if I'll feel safe in my vehicle either. They tore the entire engine apart and dropped the whole thing and the transmission out of the vehicle. I'm 100% sure this dealer has no one remotely qualified to work on these engines on staff. Last thing I want to do is be going down the highway at 75 and the engine blow with my family inside...
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  #20  
Old 08-31-2015, 09:34 AM
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Re: Ineptitude at its highest degree

I agree about what a difference a good dealer can make. My dealer is Bloomington Chrysler Jeep in Minnesota. It has been very easy to schedule normal service with them, and they are always right on time. I have a February 2014 build and finally got the P20EE code after 37,000 fabulous enjoyable miles, including towing a 5,000 lb travel trailer to and back from Alaska, effortlessly handling some 11% grades and getting 17 mpg for the trip! So I thought maybe I had dodged this bullet. When I called the dealer about the code (I have an OBD scanner), they got me right in and did the first steps that are required. When this shut off the light, they test drove the Jeep for 50 miles to see if it would come back on and, when it did not, they explained that Chrysler would not permit them to replace the Cat until the light came back on. But they ordered one anyway, and when the code tripped again after 500 miles, they got me right in and replaced the Cat in just a few hours. So we'll see -- not happy to see that a few folks are seeing the code tripped even after the Cat is replaced!
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  #21  
Old 09-01-2015, 09:29 AM
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Re: Ineptitude at its highest degree

I have been confused by the terms "cat" or "converter" as they are used here, as far as what parts they actually refer to.

The "bad" dealership replaced the catalytic converter which is up by the engine (P/N 68243370AC). Apparently that converter or cat was not the issue, as it didn't solve my problem.

When I gave up (after three months) and went to the new dealership, they explained that the P20EE is an SCR code, referring to the Selective Catalytic Reduction part which is underneath the vehicle by the DEF injector. The code actually says "P20EE - SCR Oxides of Nitrogen Catalyst Efficiency Below Threshold (Bank 1). It specifically refers to the SCR. The new dealership is ordering a new SCR, to be overnighted and installed tomorrow, confident that it will solve my P20EE issue.

The question I have is, what part did your dealership replace? The catalytic converter or the SCR? Do people use the term "cat" or "converter" interchangeably when referring to both of these parts? Forgive me, but I am not a mechanic and never had a diesel until this one, so I am confused by the terminology.
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  #22  
Old 09-01-2015, 10:21 AM
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Re: Ineptitude at its highest degree

I also have no knowledge base to bring to bear on this--I am a novice to car mechanics beyond the basics of how an engine works, although I used to fiddle with my early '60's engines on the cars I could buy for $300 or so in my late 20's. Until your email, I did not know that there were two "cats" on the Jeep diesel But I do notice that my replacement cat has a slightly different part number: 68243370AB, rather than 68243370AC. Does anyone know whether this slight difference in the part number is significant or whether it refers to the SCR converter that Fahrvergnugen describes in his post?
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  #23  
Old 09-01-2015, 11:33 AM
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Re: Ineptitude at its highest degree

Someone with more knowledge will hopefully jump in and correct me if I spout nonsense, but my understanding of the exhaust path is this: engine -> egr (engine again) -> dpf -> def injection -> scr -> muffler -> tailpipe.

It almost sounds like they replaced the dpf first, which would be odd.

The letters on the tail end of the part number denote revision level where AB is newer than AA and AC is newer than AB.
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  #24  
Old 09-01-2015, 11:43 AM
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Re: Ineptitude at its highest degree

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Originally Posted by Fahrvergnugen View Post
...the A/C blows a nasty smell throughout the cabin. The only similar smell that comes to mind is the smell of aviation exhaust you occasionally get while taxiing from the gate to the runway and the cabin air smells a little nasty. I figured that maybe the cat had to burn off some chemicals or something and the smell would dissipate, but after 120 miles it seems worse...
Do you have the charcoal filter instead of just a plain cabin/ac filter? Guaranteed to help your smells....

http://www.wk2jeeps.com/tsb/tsb_wk2_2400115.pdf
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