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  #37  
Old 09-03-2015, 07:29 AM
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Re: Ineptitude at its highest degree

I completely agree that the customer support and satisfaction with a product is dependent on the Dealership and its personnel. I have owned a GM product for the past 10 years and had excellent service at the same dealership. Never ever had to take the same problem back to the dealership to be dealt with twice. The problem was fixed the first time.
However, I am not impressed with the parent company, GM. They seem not to have learned their lesson since the Bankruptcy. Their product, IMOP, is un-refreshed and behind what Chrysler has to offer, thus I have decided upon a 2015 Jeep GC Limited. I will be carefully watching for how I am treated in the support of this new product.

Also, it doesn't hurt to write an old fashion letter once and awhile to the parent company's Customer Relations Department, with a copy to the dealership. Be critical and complimentary in a forthright and respectful fashion. The letter writing, once in 10 years, worked for me.

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  #38  
Old 09-10-2015, 04:55 PM
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Re: Ineptitude at its highest degree

Quote:
Originally Posted by function12 View Post
AMEN!!!! My nightmare started in January 2015. Buyback was done late June and just got my extended warranty refund 08/14/2015. Which I had to miss work so I could sign for the check. They would not send it to any other address than my home. More BS.
Calling and dealing with Comcast is a walk in the park!!
I was just offered a replacement about 2 weeks ago. I've spent that time trying to get the dealer to send in the paperwork to ISG for the replacement vehicle. Why are dealers such uncooperative scum bags. If you have a pocket full of money and want to buy they are more than willing to help. Otherwise you can go piss up a rope. I can't believe I've got a couple more months of dealing with this bull crap.
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  #39  
Old 09-10-2015, 05:04 PM
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"Couple more months"? Hope u r correct. Spent my first month after having ISG replacement decision in hand trying to get Dealer A to just place my order...sales mgr went on vacation and nobody had access to his file cab (wtf?), then needed FCA to saybit was OK (no he didnt, ISG gave h all the docs he needed)...punted Dealer A after 30/days and no VON, he kept saying order was placed but refused to give me a VON...I confirmed no order was placed. Dealer B placed order and had VON within 30 mins of my email and phone call. Car was ordered and arrived at dealer 7/15...FCA, ISG and Chrysler Capital are simply incompetent as a threesome trying to work together. According to dealer FM today Chrysler Cap has approved the substitution of collateral but now FCA has to approve some shortfall in $ to the dealer, blah blah blah....I'll b lucky to get my car by Halloween......
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  #40  
Old 09-12-2015, 07:50 PM
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Re: Ineptitude at its highest degree

Quote:
Originally Posted by blackcoffee View Post
I was just offered a replacement about 2 weeks ago. I've spent that time trying to get the dealer to send in the paperwork to ISG for the replacement vehicle. Why are dealers such uncooperative scum bags. If you have a pocket full of money and want to buy they are more than willing to help. Otherwise you can go piss up a rope. I can't believe I've got a couple more months of dealing with this bull crap.
So the dealer tells me today they can't get me the vehicle I selected because they don't know if they can replenish their inventory with the same model. They aren't making any money on the buyback so I can't have it. Next time I'm just going to an attorney and getting my money back. Going through the replacement process is not worth the time and aggravation. I urge anyone else to do the same. For Chrysler to offer you a replacement you must have a good case. They are just trying to avoid the cost of arbitration and paying your attorney fees.
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