Re: Ineptitude at its highest degree
I completely agree that the customer support and satisfaction with a product is dependent on the Dealership and its personnel. I have owned a GM product for the past 10 years and had excellent service at the same dealership. Never ever had to take the same problem back to the dealership to be dealt with twice. The problem was fixed the first time.
However, I am not impressed with the parent company, GM. They seem not to have learned their lesson since the Bankruptcy. Their product, IMOP, is un-refreshed and behind what Chrysler has to offer, thus I have decided upon a 2015 Jeep GC Limited. I will be carefully watching for how I am treated in the support of this new product.
Also, it doesn't hurt to write an old fashion letter once and awhile to the parent company's Customer Relations Department, with a copy to the dealership. Be critical and complimentary in a forthright and respectful fashion. The letter writing, once in 10 years, worked for me.