Originally Posted by CRDOKIE
Thanks for info macfan. It means alot to me that they are actually reaching out. I hope they fix these problems. In my opinion they would have a exceptional product if so. I did fill out honestly about my problems as I'm sure they deal with a ton of b.s. from customers. Cannot imagine the number of customers they have to deal with. Just want them to stand behind it as I and many others waited a very long time on order for our SFU and want to be happy. I have loved mine other than few issues. Any issues for u? How many miles if you don't mind me asking?
Laughs, the miles question is not exactly a fair one for me. I am retired and don't drive a whole lot anymore. My Cherokee will be one year old next month and I just turned 3,000 miles. The only problem I have had so far was a scraping sound in the front brakes. Turns out some new employee (Most of the Cherokee assembly employees were new as this was a new model.) put some goop on the back of the front brake pads that was not supposed to be there. Long story short the service manager went to bat for me with Chrysler and got them to replace both the pads and the rotors in the front. The rotors probably would have been OK but the service manager said he would rather replace the brakes with matching pads and rotors. He went out of his way to please me and even lent me his personal car while they were doing the work.