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  #13  
Old 10-28-2014, 05:20 PM
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Re: Jeep reliability dead last in Consumer Reports

"Any real world stories about really good reliability out there?"

The good news is that my 17-month old Grand Cherokee with 33,000 (52,000 km) has had no issues with the engine, transmission, or air suspension.

The bad news is that the Jeep has had so many glitches with its infotainment display and instrument cluster, not all of which have been solved. In March, the OCR under the front passenger seat failed catastrophically. (Chrysler has since recalled vehicles for this problem.)

Would I buy another Jeep? No. Reason 1: Chrysler's software and firmware stink. Reason 2: The Grand Cherokee's small windows and thick pillars severely limit the driver's view.

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  #14  
Old 10-28-2014, 05:22 PM
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Re: Jeep reliability dead last in Consumer Reports

Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

The New York Times reports that Doug Betts, Fiat Chrysler quality chief, has abandoned his post this morning. The company, where Betts worked for the past seven years, occupied the very bottom of Consumer Reports magazine’s annual rankings released yesterday, with Fiat, Jeep, Ram, and Dodge taking the bottom four slots and Chrysler nabbing number 22 on the list of 28.

Betts, whose official title was Senior Vice President of Quality, had also served in quality control positions at Nissan, Toyota, and General Motors. But since joining Chrysler in 2007, Betts faced an uphill challenge turning around the company’s poor reliability scores.

Chrysler
Chrysler, Dodge, Jeep, and Ram all dropped in Consumer Reports’ quality rankings compared with last year, with nagging problems like the rough-shifting 9-speed transmission in the Jeep Cherokee providing constant headaches.

In a statement, Fiat Chrysler named COO of Product Development Mark Chernoby and Matthew Liddane, quality head for Chrysler of North America, as Betts’ replacements. Betts, the company says, is off to pursue “other interests.”
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  #15  
Old 10-28-2014, 06:08 PM
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Re: Jeep reliability dead last in Consumer Reports

Yeah - and Consumer Reports constantly ranks Samsung washer/dryers/refrigerators right up the top, but check out all the consumers complaining about them on various forums. Wont be renewing my CR subscription again.
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  #16  
Old 10-28-2014, 06:22 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by cherox View Post
Same here.. If Consumer Reports has any place, it is next to the toilet for when you run out of toilet paper.. I used to think it was a "fair/balanced/un-biased" publication. Then I noticed an anti-American car bias, which has become laughably more apparent with each issue I've had the misfortune of gazing upon..

CR reminds me of a few friends of mine who refuse to buy American made cars. When asked for a reason, they all say the same blanket statement, that "American cars are unreliable." None of them have ever actually had an American car.. Meanwhile I've had several vehicles made by the big three, and no catastrophic reliability issues have occurred.

In the end, its the same as politics. People get emotional about Import/Domestic the same as they are about Democrat/Republican; and once you have an opinion, its nearly impossible to sway. Unfortunately CR comes off as entirely biased as it leans towards anything not made by Chrysler, GM, or Ford.
Well said. I use consumer reports as just one more piece of information. I really don't pay much attention to their opinions, but surveys of car owners aren't necessarily as biased as the editorial staff. Hey - that's why I'm on this forum and value "all you guys" out there with real world experience.
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  #17  
Old 10-28-2014, 07:11 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by macfan View Post
I bought the Mopar Lifetime MaxCare Service Contract for my 2014 Jeep Cherokee. Not because I am having ANY problems with it or that I think it is not going to be reliable but because I intend to keep it for 10 to 15 years.
Please make sure to read the fine print of the "lifetime" agreements. MaxCare is directly linked to vehicle depreciation. All MaxCare contracts (including "lifetime") terminate if the claim value is higher than the cash value of the vehicle and will never cover anything above it. For long haul keepers (10-15 years) with relatively cheap builds this might be problematic as a catastrophic failure in an expensive subsystem of an older vehicle will not be covered and will terminate the contract.
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  #18  
Old 10-28-2014, 07:20 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by netboy View Post
Please make sure to read the fine print of the "lifetime" agreements. MaxCare is directly linked to vehicle depreciation. All MaxCare contracts (including "lifetime") terminate if the claim value is higher than the cash value of the vehicle and will never cover anything above it. For long haul keepers (10-15 years) with relatively cheap builds this might be problematic as a catastrophic failure in an expensive subsystem of an older vehicle will not be covered and will terminate the contract.
Trust me I read all of the fine print in that contract before I bought it. I am aware that if/when the repair is equal to or more than the current worth of the vehicle then Chrysler is only obligated to give you the price of the vehicle but you still keep the vehicle. Let me put this in a little perspective. I sold my 15 year old Chevrolet Monte Carlo to buy my 2014 Jeep Cherokee. I had no trouble getting $5,000 for it even though it was 15 years old. Even at future repair prices $5,000 would be one heck of a repair. I am guessing a 15 year old 4X4 Jeep would be worth a lot more then $5,000 according to used Jeep prices in my area. I think the Lifetime Service Contract is a good bet and one I am willing to take.

*****Remember repair cost is per incident not cumulative.
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  #19  
Old 10-28-2014, 07:38 PM
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Re: Jeep reliability dead last in Consumer Reports

I agree, Jeep definitely seems to be less reliable than the Japanese brands, but you can be unlucky either way, just a slightly higher chance of being unlucky with the Jeep. The biggest problem for Jeep (here in Australia anyway) is the lack of decent service agents and availability of parts.

My MY14 CRD has been reliable so far, but I'm expecting something will bite me one day. If you expect it to happen, it won't be such a disappointment when it does happen.
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  #20  
Old 10-28-2014, 07:48 PM
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Re: Jeep reliability dead last in Consumer Reports

Quote:
Originally Posted by netboy View Post
Please make sure to read the fine print of the "lifetime" agreements. MaxCare is directly linked to vehicle depreciation. All MaxCare contracts (including "lifetime") terminate if the claim value is higher than the cash value of the vehicle and will never cover anything above it. For long haul keepers (10-15 years) with relatively cheap builds this might be problematic as a catastrophic failure in an expensive subsystem of an older vehicle will not be covered and will terminate the contract.

Just thought of something else. I paid $2185 for my Mopar Lifetime Max Care Service Contract. Let's say after 15 years Chrysler says for some reason sorry your Jeep is only worth $2,500 and the repair is $3,000. I have used that Service Contract for 14 years and now they are still going to give me $2,500 to walk away. So I more than get the price of the contract back yet I had 14 years of paid repairs. Seems like a good deal to me. Remember I still own my Jeep after all of this even if I sell it for scrap.
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  #21  
Old 10-28-2014, 09:03 PM
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Re: Jeep reliability dead last in Consumer Reports

I know of no car guys that pay any attention to CR. It's basically for old ladies that must decide which trim level to go after on their Camry or Accord...
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  #22  
Old 10-28-2014, 10:27 PM
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Re: Jeep reliability dead last in Consumer Reports

I love my 50 week old Grand Cherokee. I have had some transmission issues and vibration issues as well but nothing that stranded me. It tows my trailer well and gets good fuel economy from the Diesel engine. I can't think of a vehicle more appropriate for what I need it to do.
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  #23  
Old 10-28-2014, 11:15 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by Zybane View Post
I know of no car guys that pay any attention to CR. It's basically for old ladies that must decide which trim level to go after on their Camry or Accord...
Apparently Chrysler paid attention if they fired their quality control VP after the ratings came out.
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  #24  
Old 10-28-2014, 11:46 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
Apparently Chrysler paid attention if they fired their quality control VP after the ratings came out.
Trust me the Consumer Report article had nothing to do with that firing. Anything that high up in Chrysler was about company politics. I know Consumer Reports thinks it is a big fish but that is only in its own mind. This firing has been brewing for a long time and was just coincidental in its timing. Like the poster above said it is only soccer moms and house wives that use Consumer Report to make a vehicle buying decision. Real vehicle enthusiasts have more reliable sources. Honestly, when I went shopping for my 2014 Jeep Cherokee, which hadn't even been officially released at the time, I spent many hours on the internet and bought every vehicle enthusiast magazine that carried a story about the Cherokee. I still have those magazines in the top drawer of my dresser. Not a Consumer Report among them. I want info from people who know what they are talking about, not puff pieces. Ever see any real technical information about vehicles in Consumer Report? Even their complaint now about the the Cherokee 4 cylinder and the 9 speed transmission is just a rewrite of the old Detroit Free Press article as to why the Cherokee release was delayed. Notice there is no technical information as to why the 4 cylinder and 9 speed transmission is bad, just a statement that it is. They would't know good or bad if they fell over it.

All of this Consumer Report garbage reminds me of a story a while back here in Michigan. A Yugo had gone off the Mackinaw Bridge. Everyone was quick to say it was a defective Yugo. Wasn't until much later the real story came out. Seems the girl driver had just had a fight with her boyfriend. She had been drinking and shouldn't have been driving in the first place. So here she was drunk and crying so hard she couldn't see. She bounced off the curb on the bridge at just the right angle to make the Yugo go airborne over the guard rail. Over the side of the bridge she and the Yugo went. Yet everyone was screaming defective Yugo and several tried to sue Yugo for a defective product. Everyone was saying they wouldn't buy a Yugo since obviously they were defective. Even after the real/whole story came out you couldn't convince people otherwise.
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