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  #25  
Old 10-29-2014, 11:46 AM
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Re: Jeep reliability dead last in Consumer Reports

To dismiss the CR ratings as "garbage" ignores the fact that the same metrics are applied to all of the manufacturers and that reliability is a relative measure. Are all Jeeps unreliable? No. Is your Jeep unreliable? Maybe, maybe not. But Jeeps, on average, tend to be less reliable than many other brands, including Toyotas and Hondas as well as Fords and Chevrolets.

The CR results merely reinforce what we already know from other surveys, including JD Power. FCA needs to step up their game in terms of quality and reliability.

Thankfully Sergio and others at FCA are not burying their heads in the sand as some on this board are wont to do at the faintest criticism of Jeep.

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  #26  
Old 10-29-2014, 11:54 AM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by major2000 View Post
To dismiss the CR ratings as "garbage" ignores the fact that the same metrics are applied to all of the manufacturers and that reliability is a relative measure. Are all Jeeps unreliable? No. Is your Jeep unreliable? Maybe, maybe not. But Jeeps, on average, tend to be less reliable than many other brands, including Toyotas and Hondas as well as Fords and Chevrolets.

The CR results merely reinforce what we already know from other surveys, including JD Power. FCA needs to step up their game in terms of quality and reliability.

Thankfully Sergio and others at FCA are not burying their heads in the sand as some on this board are wont to do at the faintest criticism of Jeep.
You certainly are entitled to your opinion even though I disagree with you. And no I don't think Consumer Report applies the same standards to everything they test. They have a decided biased toward foreign vehicles.
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  #27  
Old 10-29-2014, 12:02 PM
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Re: Jeep reliability dead last in Consumer Reports

Macfan, Jeep's quality ratings not only lag in CR, but also in JD Power and TrueDelta. Are these "biased" as well?

If you believe that Jeep and FCA don't have work to do in the QC and reliability department, so be it. Many consumers - not just those surveyed by CR - think otherwise.
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  #28  
Old 10-29-2014, 12:07 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by major2000 View Post
Macfan, Jeep's quality ratings not only lag in CR, but also in JD Power and TrueDelta. Are these "biased" as well?

If you believe that Jeep and FCA don't have work to do in the QC and reliability department, so be it. Many consumers - not just those surveyed by CR - think otherwise.
I have a year old 2014 Jeep Cherokee Limited ADII 3.2L that so far has been perfect. I am a perfectionist and have OCD. If there was a problem with this vehicle I would have found it by now. What I think we have is a bunch of people who are not suited to be Jeep people and should stick with their foreign luxury cars that they are comfortable with. I don't want my Jeep turned into a foreign luxury car just to suit them.
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  #29  
Old 10-29-2014, 12:30 PM
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Re: Jeep reliability dead last in Consumer Reports

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I have a year old 2014 Jeep Cherokee Limited ADII 3.2L that so far has been perfect. I am a perfectionist and have OCD. If there was a problem with this vehicle I would have found it by now. What I think we have is a bunch of people who are not suited to be Jeep people and should stick with their foreign luxury cars that they are comfortable with. I don't want my Jeep turned into a foreign luxury car just to suit them.
Basically, your argument is since your Jeep is perfect, everyone else's Jeep must be perfect too and anyone that has problems is just making it up. And if you are not okay with having problems or issues, you shouldn't be buying a Jeep.

Sounds like a real strategy for commercial success - limit your customer base to "Jeep people" who are "real vehicle enthusiasts" but not "soccer moms" or "house wives" and are okay with having QC and reliability issues.

Maybe Jeep can make some special, issue free vehicles for the rest of us. I think most companies, including car companies, believe that customers value a reliable, quality product. Unless FCA improves in this area, the great growth that they are showing recently is going to be short lived because folks that have experienced issues may not be repeat buyers.
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  #30  
Old 10-29-2014, 12:58 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by major2000 View Post
Basically, your argument is since your Jeep is perfect, everyone else's Jeep must be perfect too and anyone that has problems is just making it up. And if you are not okay with having problems or issues, you shouldn't be buying a Jeep.

Sounds like a real strategy for commercial success - limit your customer base to "Jeep people" who are "real vehicle enthusiasts" but not "soccer moms" or "house wives" and are okay with having QC and reliability issues.

Maybe Jeep can make some special, issue free vehicles for the rest of us. I think most companies, including car companies, believe that customers value a reliable, quality product. Unless FCA improves in this area, the great growth that they are showing recently is going to be short lived because folks that have experienced issues may not be repeat buyers.
You are entitled to your opinion but obviously we live in different worlds. I live just a few miles from Chrysler headquarters. There are many Chrysler plants around me. My mom and dad both worked for Chrysler. My dad at the engine plant and also the chemical plant. My mom was in upper management. Many of the people I know work for Chrysler. I know the situation much differently then you do. I don't try to argue people into Chrysler products. If you can't see the quality and engineering then you would probably be happier with another brand and Chrysler would be better off without you. They don't need another nit picking customer. I have never owned a foreign brand and never will. (Don't give me the argument that Chrysler is a foreign brand. Their headquarters is still in Michigan.) I insist my vehicles be union built. I, myself am a retired teacher, and life long union member. I am done with this discussion and will be unsubscribing from it. I will buy Chrysler products and avoid what ever Consumer Reports recommends. You can buy what ever you want and what ever Consumer Report recommends. Problem solved, you do your thing and I will do mine. Best of luck to you.
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  #31  
Old 10-29-2014, 01:26 PM
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Re: Jeep reliability dead last in Consumer Reports

The issue is not foreign v. domestic. It is whether FCA has quality control issues.

You suggest that CR is biased but do you think you might be biased (understandably so) given that you grew up in a Chrysler family?

For the record, since 2011, I have bought three vehicles, the JGC made in JNAP and two cars made in nearby Hammtramck. The two GM vehicles have been excellent in terms of their reliability.
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  #32  
Old 10-29-2014, 02:00 PM
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Re: Jeep reliability dead last in Consumer Reports

Quote:
Originally Posted by major2000 View Post
The issue is not foreign v. domestic. It is whether FCA has quality control issues.

You suggest that CR is biased but do you think you might be biased (understandably so) given that you grew up in a Chrysler family?

For the record, since 2011, I have bought three vehicles, the JGC made in JNAP and two cars made in nearby Hammtramck. The two GM vehicles have been excellent in terms of their reliability.
Then I think you have solved your own problem. You should be buying GM because that is what you are happy with. Myself, I am happy with my Jeep. I would say I would continue to buy Jeep/Chrysler but I am 64 years old and tend to keep a vehicle 10 to 15 years so this very well may be my last new vehicle. As far as reliability, goes my family has bought Chrysler vehicles since way back in the 1950s and buying Desotos. We never have had a reliability problem with any of them. I still remember fondly the 1953 Desoto my mom had built for her when she was the executive secretary for the President of Desoto. I was in junior high before we got rid of it. It was great fun cruising with the family to the drive-in, in it. Sounds like you might have had a string of bad luck with your vehicles. Sorry to hear about that.
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Old 10-29-2014, 02:12 PM
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Re: Jeep reliability dead last in Consumer Reports

Quote:
Originally Posted by major2000 View Post
The issue is not foreign v. domestic. It is whether FCA has quality control issues.

You suggest that CR is biased but do you think you might be biased (understandably so) given that you grew up in a Chrysler family?

For the record, since 2011, I have bought three vehicles, the JGC made in JNAP and two cars made in nearby Hammtramck. The two GM vehicles have been excellent in terms of their reliability.
Thanks major2000. I started this string to generate some conversation and you have carried the banner well! It's too bad that macfan took this to be an issue of what Consumer Reports editors think (agreeably not necessarily definitive, unbiased editorials) rather than the real life experiences of other owners out there. I will grant macfan that some car features that Consumer Reports thinks are important, like the location of certain switches or stalks, are not an issue for me, but the overall reliability and problem reports from thousands of owners are good predictors of what experience I may have. I hope I have all the same excellent experiences that he has had!

As to reading all the other car info sources out there, I have not had much luck. I bought a 1984 Audi 5000S, the darling of Car and Driver, Road and Track etc. Audi had overcome whatever problems they had and this car was THE cat's meow. Well, it was a great car to drive when it wasn't broken, but cost me more in maintenance and repairs than any car I've had before or since. Lessons learned - these kind of magazines/reports can tell you what cars are great when everything is working well, but don't give the insights about long term ownership.
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  #34  
Old 10-29-2014, 02:24 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
Thanks major2000. I started this string to generate some conversation and you have carried the banner well! It's too bad that macfan took this to be an issue of what Consumer Reports editors think (agreeably not necessarily definitive, unbiased editorials) rather than the real life experiences of other owners out there. I will grant macfan that some car features that Consumer Reports thinks are important, like the location of certain switches or stalks, are not an issue for me, but the overall reliability and problem reports from thousands of owners are good predictors of what experience I may have. I hope I have all the same excellent experiences that he has had!

As to reading all the other car info sources out there, I have not had much luck. I bought a 1984 Audi 5000S, the darling of Car and Driver, Road and Track etc. Audi had overcome whatever problems they had and this car was THE cat's meow. Well, it was a great car to drive when it wasn't broken, but cost me more in maintenance and repairs than any car I've had before or since. Lessons learned - these kind of magazines/reports can tell you what cars are great when everything is working well, but don't give the insights about long term ownership.
Golf:

It all has to do with the attitude you go into it with. If you go into your new Jeep expecting and looking for problems I am sure you will find some. Even though much of the Jeep is computer/robot made it is primarily a man made vehicle. Anything man made will not be perfect since man is not perfect. I don't think it is unreasonable for a vehicle with a few thousand parts in it from many different manufactures to require a couple of visits to a service department for some minor adjustments after assembly. I have always had to have minor adjustments made after any major purchase of any major product such as my condo, appliances, windows, Directv, etc.
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  #35  
Old 10-29-2014, 02:39 PM
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Re: Jeep reliability dead last in Consumer Reports

Follow up on my last post. Having just reviewed the Consumer Reports rankings page, an interesting fact emerges. Out of 30 mid-size SUV's ranked, the Grand Cherokee ranks 28 and 29 (different engines) in predicted reliability, but 3rd (CRD) 4th (V8) and 15th (V6) in owner satisfaction! Toyota Highlander and FJ Cruiser ranked 1st and 2nd.

It looks like Jeep owners love their Jeeps, even if they need a little more attention. This says a lot for the features these cars offer and why folks buy them.
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  #36  
Old 10-29-2014, 02:46 PM
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Re: Jeep reliability dead last in Consumer Reports

Quote:
Originally Posted by macfan View Post
Golf:

It all has to do with the attitude you go into it with. If you go into your new Jeep expecting and looking for problems I am sure you will find some. Even though much of the Jeep is computer/robot made it is primarily a man made vehicle. Anything man made will not be perfect since man is not perfect. I don't think it is unreasonable for a vehicle with a few thousand parts in it from many different manufactures to require a couple of visits to a service department for some minor adjustments after assembly. I have always had to have minor adjustments made after any major purchase of any major product such as my condo, appliances, windows, Directv, etc.
Hi Macfan - no argument there. Hey - I had no concerns about ordering my Jeep until I joined this forum as a way to learn as much as I could about my GC CRD while I was awaiting it's build. It was here, reading the posts of owners who are far more experienced and knowledgeable than I am, that I learned of issues that many are having. But I love reading guys like you that are having great experiences!
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