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  #37  
Old 10-29-2014, 01:52 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by macfan View Post
Then I think you have solved your own problem. You should be buying GM because that is what you are happy with. Myself, I am happy with my Jeep. I would say I would continue to buy Jeep/Chrysler but I am 64 years old and tend to keep a vehicle 10 to 15 years so this very well may be my last new vehicle. As far as reliability, goes my family has bought Chrysler vehicles since way back in the 1950s and buying Desotos. We never have had a reliability problem with any of them. I still remember fondly the 1953 Desoto my mom had built for her when she was the executive secretary for the President of Desoto. I was in junior high before we got rid of it. It was great fun cruising with the family to the drive-in, in it. Sounds like you might have had a string of bad luck with your vehicles. Sorry to hear about that.


Macfan, Nothing I have said suggests I have had a "string of bad luck" with my vehicles and my comments have nothing to do with my experience with my GM cars or my Jeep. I am reacting to your proposition that CR's survey results are "garbage" and that "real" Jeep customers don't care about reliability and quality control. That you find objectionable the notion that FCA should be trying to improve its QC can only be explained by your own, understandable bias from your lifelong association with Chrysler. Unfortunately for FCA, there aren't enough customers out there who have such unshakeable loyalty like yourself to build a long-term customer base. If FCA listens to folks like you, they will be bankrupt again soon. How does that benefit all of your friends that work for Chrysler and the community in which you live?

By the way, you must be the only person in America who has not had a reliability problem with any vehicle they've driven since the 1950s.

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  #38  
Old 10-29-2014, 02:36 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by major2000 View Post
Macfan, Nothing I have said suggests I have had a "string of bad luck" with my vehicles and my comments have nothing to do with my experience with my GM cars or my Jeep. I am reacting to your proposition that CR's survey results are "garbage" and that "real" Jeep customers don't care about reliability and quality control. That you find objectionable the notion that FCA should be trying to improve its QC can only be explained by your own, understandable bias from your lifelong association with Chrysler. Unfortunately for FCA, there aren't enough customers out there who have such unshakeable loyalty like yourself to build a long-term customer base. If FCA listens to folks like you, they will be bankrupt again soon. How does that benefit all of your friends that work for Chrysler and the community in which you live?

By the way, you must be the only person in America who has not had a reliability problem with any vehicle they've driven since the 1950s.

Hmm, there must be a lot of people who think like me . They just keep buying Chrysler products.

FCA shipments up almost 10% in third quarterAllpar Chrysler, Dodge, and Jeep News | Allpar Chrysler, Dodge, and Jeep News
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  #39  
Old 10-29-2014, 04:00 PM
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Re: Jeep reliability dead last in Consumer Reports

I really wonder if CR is taken seriously any more. On October 13 I bought some FCA stock, the first day it was available in US. In 16 days it is up almost 20%.

Thank you Chrysler for helping to pay for my new Ford.


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  #40  
Old 10-29-2014, 04:04 PM
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Re: Jeep reliability dead last in Consumer Reports

Macfan,

I'm glad that FCA's sales are increasing. I bought a JGC in 2014 as did two colleagues at work that I turned on to the JGC EcoDiesel as well. None of us have previously owned a Chrysler product. I suspect there are many other folks in those sales numbers you cite who are also first time Chrysler buyers.

If these folks do not have a good ownership experience and the quality of their vehicles is below that of other vehicles they owned, they are not likely to have a favorable impression of Chrysler and therefore may not be inclined to buy another Chrysler product.

Chrysler products in the 1970s had a horrible reputation for quality and the company needed a federal bailout to rescue in it early 1980s. Chrysler's quality also lagged during the Diamler/Cerberus era. Bankruptcy and a federal bailout ensued.

Separately, as I'm sure you are aware (but may not want to believe), market share for the Big Three has declined substantially:

http://static.seekingalpha.com/uploa...pload_car1.jpg

If the Big Three want to increase their market share, they are going to have to win over buyers who have been buying lots of Hondas and Toyotas since the 1970s. You may not care, but Honda and Toyota buyers value reliability. That is why this issue is so important, particularly to people who want to see our domestic auto industry succeed. Ignoring the issue and pretending it doesn't exist or minimizing the problem is enabling the corporate culture and business practices that resulted in such steep declines in market share and resulting bailouts and bankruptcies.
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  #41  
Old 10-29-2014, 05:23 PM
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Re: Jeep reliability dead last in Consumer Reports

Y'all should go look up cognitive dissonance.
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  #42  
Old 10-29-2014, 05:27 PM
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Re: Jeep reliability dead last in Consumer Reports

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Y'all should go look up cognitive dissonance.













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  #43  
Old 10-29-2014, 05:55 PM
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Re: Jeep reliability dead last in Consumer Reports

From today's Wall Street Journal:

"Pretax margins for the region were 4% but would have been closer to 6% if it weren’t for the added recall and warranty costs, said Richard Palmer, FCA’s chief financial officer. “The single largest cause of our depressed [North American] earning is due to our recall campaign costs, which are substantial,” said Chief Executive Sergio Marchionne."
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  #44  
Old 10-29-2014, 06:08 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by major2000 View Post
From today's Wall Street Journal:

"Pretax margins for the region were 4% but would have been closer to 6% if it weren’t for the added recall and warranty costs, said Richard Palmer, FCA’s chief financial officer. “The single largest cause of our depressed [North American] earning is due to our recall campaign costs, which are substantial,” said Chief Executive Sergio Marchionne."
Wow, we could have been up 30%.

We'll see what happens after the Ferrari spinoff.


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Old 10-29-2014, 07:59 PM
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Re: Jeep reliability dead last in Consumer Reports

Certainly some interesting results:

Merc is way down, while Audi is up near the top. I'd like to see the ranking for the Grand Cherokee....
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Old 10-29-2014, 08:02 PM
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Re: Jeep reliability dead last in Consumer Reports

Here's what Anita Lam, CR's auto data manager, cited as being the reasons that the worst were indeed the worst:
• Fiat 500L:
The boxy Italian design has a balky infotainment system, using a version of Chrysler Group's UConnect, and transmission issues.
• Ford Fiesta: Owners responding to Consumer Reports' survey didn't like its automatic transmission.
Mercedes Benz CLA: A raft of problems, including squeaks and rattles; engine issues, bad audio and electrical problems.
• Jeep Cherokee, with the four-cylinder engine: The nine-speed transmission was an issue and the four-cylinder version had twice as many complaints as the V-6.
Jeep Grand Cherokee, with the diesel engine: Owners reported that the new engine gave them fits when it came to the fuel system.
Nissan Pathfinder: The new one has a new CVT and owners didn't like it.


Why 'Consumer Reports' says these 6 cars are trouble
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  #47  
Old 10-29-2014, 08:06 PM
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Re: Jeep reliability dead last in Consumer Reports

Ive owned 3 Grand Cherokee models...Laredo, 13 SRT and 14 SRT and one warranty claim....

better than my wifes lexus, audi and BMW. All of which had several each.
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  #48  
Old 10-29-2014, 08:18 PM
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Re: Jeep reliability dead last in Consumer Reports

That chart isn't actual results, it is predicted results. In other words it's pure BS. Just reading this forum since the '14 was introduced, it is obvious that Jeep, while not perfect, has made great strides in handling many of the problems with the early builds. At the rate they are going, I wouldn't be a bit surprised to see their ranking rise when actual results are out for the 15s.


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