Jeep reliability dead last in Consumer Reports - Page 5 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > 2014+ Jeep Grand Cherokee Ecodiesel 3.0

Reply
 
Thread Tools Display Modes
 
  #49  
Old 10-29-2014, 08:23 PM
Benn0's Avatar
Senior Member
 
Join Date: Oct 2013
Location: Brisbane, Australia
Posts: 2,180
Thanks: 116
Thanked 361 Times in 278 Posts
Rep Power: 18978
Benn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond repute
Garage
Re: Jeep reliability dead last in Consumer Reports

Quote:
Originally Posted by bill_de View Post
That chart isn't actual results, it is predicted results. In other words it's pure BS. Just reading this forum since the '14 was introduced, it is obvious that Jeep, while not perfect, has made great strides in handling many of the problems with the early builds. At the rate they are going, I wouldn't be a bit surprised to see their ranking rise when actual results are out for the 15s.


---
I agree, I'm just interested in what the prediction is based on. I see they rate the Cherokee poorly due to the problems with the new 9 speed, from the above it seems the survey provided bad feedback on Diesels 'fuel system' for the GC. I'm not sure what that means, perhaps the DEF system?

The consumer reports guys briefly discuss the Jeeps at about 9:30 in this video:

Talking Cars Video Podcast Episode 52 | Car Reliability - Consumer Reports

__________________
MY14 Grand Cherokee LTD CRD - ORA2 & QL | Mopar 18" Night Fever Rims & Rock Rails | Chief Recovery Hooks & Sump Skid Plate | STMaxx 275/65R18
Reply With Quote
Sponsored Links
Advertisement
 
  #50  
Old 10-29-2014, 09:35 PM
Member
 
Join Date: Aug 2014
Posts: 74
Thanks: 2
Thanked 4 Times in 4 Posts
Rep Power: 1132
Chieftain is on a distinguished road
Re: Jeep reliability dead last in Consumer Reports

The salesman was miffed I didn't buy the extended warranty. If the JGC proves to be a dud I'm trading it in three years and moving on. I've already had a couple of issues with electronics that has given me pause.
Reply With Quote
  #51  
Old 10-30-2014, 09:02 AM
wraab's Avatar
Member
My Jeep: 2016 6.4L WK2
 
Join Date: Dec 2013
Location: Houston, Tx
Posts: 386
Thanks: 140
Thanked 71 Times in 53 Posts
Rep Power: 1673
wraab is on a distinguished road
Re: Jeep reliability dead last in Consumer Reports

I've had a few "issues" some cosmetic and one MIL issue that seems to of been a one time deal (10k miles on my JGC). I did buy the extended warranty because, I personally, don't trust american car makers and because the 2014 diesel is basically a beta test.

I have a bigger issue with Jeeps customer service at the dealer, (techs that don't know anything, service reps that know less, overall treatment), as well as what I've seen with some people here and their issues with "corporate." I knew what I was buying in to and I tried to leverage the risks with what I got for the $ in comparison to other models.

Having said that, seeing there is another recall doesn't make me too happy.


Overall, I'm about 90% happy with my jeep. Will I keep it forever, like I have with my Infiniti? We'll see. Will I buy another jeep, we'll see as well.
Reply With Quote
Sponsored Links
Advertisement
 
  #52  
Old 10-30-2014, 09:30 AM
Member
 
Join Date: Feb 2011
Posts: 858
Thanks: 23
Thanked 97 Times in 73 Posts
Rep Power: 3204
Snipe315 has a reputation beyond repute
Re: Jeep reliability dead last in Consumer Reports

Well my 2012 Jeep Grand Cherokee Overland V8 has been far less reliable then the 2005 Toyota 4Runner that it replaced.

There have been numerous issues with the BSD and FCW systems. And a problem with the brakes continues to pop up intermittently. There have also been other problems. And of course, there are the recalls.

My old 4Runner didn't have a single mechanical or electrical issue over the 7 years I owned it.

I understand why "Jeep" owners like their vehicle, but to simply dismiss the CR results is to deny the facts.
Reply With Quote
  #53  
Old 10-30-2014, 11:10 AM
Member
 
Join Date: Nov 2013
Posts: 12
Thanks: 0
Thanked 3 Times in 2 Posts
Rep Power: 1336
gme2815 is on a distinguished road
Re: Jeep reliability dead last in Consumer Reports

You "Consumer Reports is crap" folks crack me up. I was this close to buying a JGC until Consumer Reports dropped it from it's "Recommend" list because of the bad reliability of the 2014 model year. Ever since then, I've been reading this site...and the reports are horrible. Just amazingly bad. I've never seen anything like, not even on Land Rover sites. All that being said, the JGC is still an attractive vehicle. Looks good, checks all the boxes. There's nothing else really like it except a Land Rover, and there's nothing like the diesel, at least not in the US. But Consumer Reports is the most reputable publication out there...and it's judgement is upheld by every other "reliability" site -- True Delta, JD Power. The JGC is a total crap shoot. True Delta even tells you what your odds are of having to make a repair trip..54%. Buy a JGC and the odds are over 50% you're going to have to take it in for repairs in the first year. Buy a Toyota Highlander and it's 8% from the last model year reported. So, sure...half the people who buy a JGC say "I haven't had a problem." The other half range from a few problems to...wanting to launch a Kickstarter campaign to blow the POS up.

So...the JGC..buy it and flip a coin. It's still a cool car...just don't count on it working...and if it breaks...pray they actually have parts to fix it with.
Reply With Quote
The Following 2 Users Say Thank You to gme2815 For This Useful Post:
  #54  
Old 10-30-2014, 11:24 AM
Member
 
Join Date: Sep 2014
Posts: 137
Thanks: 12
Thanked 18 Times in 17 Posts
Rep Power: 1142
SCMomentum is on a distinguished road
Re: Jeep reliability dead last in Consumer Reports

Problems with Consumer Reports auto ratings: analyzing the analysts

http://wheels.blogs.nytimes.com/2012...-so-different/

Consumer Reports: Usually Thoughtful, Not Always Accurate

Consumer Reports is just one of many...and it is simply an opinion. I would no sooner make a decision on a car based on their review as I would listening to one owner of a certain make. It would be part of my decision making process...and in this case I have decided to "ignore" their "recommendations". Hopefully my first American made vehicle provides a good experience. My last German made vehicle (X5) was an extremely unpleasant one.
Reply With Quote
The Following User Says Thank You to SCMomentum For This Useful Post:
  #55  
Old 10-30-2014, 01:37 PM
Member
 
Join Date: Feb 2011
Posts: 858
Thanks: 23
Thanked 97 Times in 73 Posts
Rep Power: 3204
Snipe315 has a reputation beyond repute
Re: Jeep reliability dead last in Consumer Reports

I'd like all of the folks saying Consumer Report rating on the WK2 aren't accurate to do ONE THING:

Post a link to ANY OTHER RELIABLE VEHICLE REVIEW SITE where the WK2 is rated significantly better then what CS gave it.

I'd love for CS to be wrong about the WK2's reliability but my own experience has shown that they are correct.

My brother was about to buy a Jeep Cherokee last week. I warned him off it based on the reported issues mentioned on this site (including the transmission problems). A few days later the Consumer Reports article came out which reinforced the correctness of my advice to him.

I still think the WK2 has HUGE potential to be a great vehicle. It offers more features that I want then anything else out there within the price range I'm looking at. I just wish the QC and Attention to Detail were better.
Reply With Quote
  #56  
Old 10-30-2014, 01:57 PM
Member
 
Join Date: Sep 2014
Posts: 137
Thanks: 12
Thanked 18 Times in 17 Posts
Rep Power: 1142
SCMomentum is on a distinguished road
Re: Jeep reliability dead last in Consumer Reports

Consumer reports is only one source of information. I have found them to be incorrect as much as correct. I find their knowledge of cars to be limited. I do not solely rely on them at all when purchasing a vehicle but I do read what they have to say. Nobody is saying that FCA is epitome of what we would like when purchasing a vehicle...they have lots and lots of issues (but not everyone is having them). I cannot figure out why some do and some don't...it is quite puzzling to say the least. My purchasing criteria is based on a breadth of information. If one was only using their information to make a decision...then they would not buy a JGC. Below are only two of a plethora of reviews on the car that conflict with what CR has put out.

Jeep Grand Cherokee Reviews - Jeep Grand Cherokee Price, Photos, and Specs - CARandDRIVER
Top right corner...C/D 5 stars and Users 4.5 stars
2014 Jeep Grand Cherokee EcoDiesel review - CNET
4 out of 5
Reply With Quote
  #57  
Old 10-30-2014, 02:02 PM
Member
 
Join Date: Sep 2014
Posts: 137
Thanks: 12
Thanked 18 Times in 17 Posts
Rep Power: 1142
SCMomentum is on a distinguished road
Re: Jeep reliability dead last in Consumer Reports

Oh...and here is one where JGC is rated #6 out of 23. Not exactly marrying up to CR is it?

Best Affordable Midsize SUVs Rankings | U.S. News Best Cars
Reply With Quote
  #58  
Old 10-30-2014, 02:26 PM
macfan's Avatar
Member
My Jeep: 2014 3.2L KL
 
Join Date: Oct 2013
Location: Fenton, Michigan USA
Posts: 608
Thanks: 130
Thanked 93 Times in 78 Posts
Rep Power: 6107
macfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond repute
Re: Jeep reliability dead last in Consumer Reports

Hmmmm:

Consumer Report says there are problems with the 9 speed Cherokee transmission. I know that is not true because I have an early build one that has never been touched. No TSBs/flashes and yet so far it has been perfect. One year old next month.

Anyhow, I guess Consumer Report didn't get the memo on the Chrysler transmission plant where the 9 speed transmission is built. How could these reports be so different?

Kokomo transmission plant receives WCM awardAllpar Chrysler, Dodge, and Jeep News | Allpar Chrysler, Dodge, and Jeep News
Reply With Quote
  #59  
Old 10-30-2014, 02:53 PM
Premium Member
 
Join Date: Sep 2014
Location: Central California
Posts: 105
Thanks: 48
Thanked 2 Times in 2 Posts
Rep Power: 1111
PlayGolf69 is on a distinguished road
Re: Jeep reliability dead last in Consumer Reports

Quote:
Originally Posted by SCMomentum View Post
Consumer reports is only one source of information. I have found them to be incorrect as much as correct. I find their knowledge of cars to be limited. I do not solely rely on them at all when purchasing a vehicle but I do read what they have to say. Nobody is saying that FCA is epitome of what we would like when purchasing a vehicle...they have lots and lots of issues (but not everyone is having them). I cannot figure out why some do and some don't...it is quite puzzling to say the least. My purchasing criteria is based on a breadth of information. If one was only using their information to make a decision...then they would not buy a JGC. Below are only two of a plethora of reviews on the car that conflict with what CR has put out.

Jeep Grand Cherokee Reviews - Jeep Grand Cherokee Price, Photos, and Specs - CARandDRIVER
Top right corner...C/D 5 stars and Users 4.5 stars
2014 Jeep Grand Cherokee EcoDiesel review - CNET
4 out of 5
I read all these reviews as part of my decision to purchase the Grand Cherokee CRD. I joined this forum as part of my continuing research AFTER I ordered my car. I'm remaining optimistic that much has been learned on the backs of the 2014 owners and that the 2015 will be a better experience. But I'm wary to say the least - and will hedge my bet with an extended warranty, something I've never done before.

The fact remains that the JGC is a wonderful vehicle when you test it, but you can't deny the real life experiences of those who reported their issues on the annual Consumer Reports survey. Reviews from Car and Driver, CNET etc are snapshots from experienced testers, whereas Consumer Reports is a longer term look from average drivers.

Finally, I take all consumer reviews with a grain of salt - what is one person's problem or criticism may not be mine.
Reply With Quote
  #60  
Old 10-30-2014, 03:01 PM
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: May 2013
Location: Colorado
Posts: 4,118
Thanks: 74
Thanked 296 Times in 260 Posts
Rep Power: 46569
lstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond repute
Re: Jeep reliability dead last in Consumer Reports

Quote:
Originally Posted by major2000 View Post
From today's Wall Street Journal:

"Pretax margins for the region were 4% but would have been closer to 6% if it weren’t for the added recall and warranty costs, said Richard Palmer, FCA’s chief financial officer. “The single largest cause of our depressed [North American] earning is due to our recall campaign costs, which are substantial,” said Chief Executive Sergio Marchionne."
So a 2% difference, which is serious money at sales volumes.
Just think, for about 1% they could have hired more workers and expanded a tad so the workers could get adequate rest, training, and help a bit more in spotting a few of the items before they hit the streets.

Wonder if all these recalls could possibly change the thinking of bean counters enough to actually take better care of the folks making vehicles these days?
Reply With Quote
Reply

Tags
jeep

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Consumer Reports Short Video Jeep SRT8 transam Grand Cherokee SRT - WK2 0 11-12-2011 05:44 PM
Chrysler fixes Grand Cherokee handling issue identified by Consumer Reports B.P.O.D Grand Cherokee - WK2 - 4 02-21-2011 12:22 PM
What Happened to Consumer Reports Safety Complaint? Lingohocken Grand Cherokee - WK2 - 33 01-09-2011 04:30 PM
Consumer reports on 2011 LJS8510 Grand Cherokee - WK2 - 8 07-28-2010 06:45 PM

» Premium Vendor Showcase
Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 12:04 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.