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  #61  
Old 10-30-2014, 03:05 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by Chieftain View Post
The salesman was miffed I didn't buy the extended warranty. If the JGC proves to be a dud I'm trading it in three years and moving on. I've already had a couple of issues with electronics that has given me pause.
The salesman was miffed because they probably get commission on the extended warranty, that may exceed that on the vehicle itself.

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  #62  
Old 10-30-2014, 03:08 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by SCMomentum View Post
Oh...and here is one where JGC is rated #6 out of 23. Not exactly marrying up to CR is it?

Best Affordable Midsize SUVs Rankings | U.S. News Best Cars
The WK2 might have been ranked number 6 out of 23 in the overall score.

But that same site also shows that reliability is still below average:

2014 Jeep Grand Cherokee Reliability | U.S. News Best Cars
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  #63  
Old 10-30-2014, 08:08 PM
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Re: Jeep reliability dead last in Consumer Reports

April 2014 ecodiesel limited with lux 2 pkg. I specifically didn't want the air suspension after hearing about Merc and LR having problems with theirs over time. My JGC has 10500 miles and it's been trouble free. Combined MPG was 26 over this period before service/reset. I also leased it because I'm unsure about the motor. Generally speaking I see a lot of older gen and well maintained JGC running around in Northern NJ. The new gens here are a dime a dozen, I can literally see and count 10 in 10 minutes.
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  #64  
Old 10-30-2014, 08:29 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
Apparently Chrysler paid attention if they fired their quality control VP after the ratings came out.
Humans always try to tie events together. Coincidence, it's Occam's razor.

Quote:
Originally Posted by PlayGolf69 View Post
Follow up on my last post. Having just reviewed the Consumer Reports rankings page, an interesting fact emerges. Out of 30 mid-size SUV's ranked, the Grand Cherokee ranks 28 and 29 (different engines) in predicted reliability, but 3rd (CRD) 4th (V8) and 15th (V6) in owner satisfaction! Toyota Highlander and FJ Cruiser ranked 1st and 2nd.

It looks like Jeep owners love their Jeeps, even if they need a little more attention. This says a lot for the features these cars offer and why folks buy them.
You forget, these "reports" have nothing to do with value. Something like a Jeep Grand Cherokee offers options, luxury and capability many thousands, if not tens of thousands of dollars cheaper than comparable foreign marques. This could lead to higher owner satisfaction, even if Jeep as a whole is slightly worse in reliability.

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Originally Posted by bill_de View Post
That chart isn't actual results, it is predicted results. In other words it's pure BS. Just reading this forum since the '14 was introduced, it is obvious that Jeep, while not perfect, has made great strides in handling many of the problems with the early builds. At the rate they are going, I wouldn't be a bit surprised to see their ranking rise when actual results are out for the 15s.


---
Yes, "predicted" is just someone BS'ing and is hugely biased.

Quote:
Originally Posted by gme2815 View Post
I was this close to buying a JGC until Consumer Reports dropped it from it's "Recommend" list because of the bad reliability of the 2014 model year. Ever since then, I've been reading this site...and the reports are horrible.
So you decided against a vehicle and still read the site of the vehicle you decided against? Nothing else to do? lol

Let's see, compare something like a Jeep Grand Cherokee with off-road transfer cases and air suspensions, high tech infotainment systems, high end options like adaptive cruise control etc etc against car companies like Toyota who make some of the most mundane and boring/basic cars on the planet like the Camry etc...

And the Camry will have slightly higher reliability? You don't say..
It's pretty easy to make such a basic soccer mom vehicle "reliable". They don't even change their models.
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  #65  
Old 10-30-2014, 10:25 PM
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Re: Jeep reliability dead last in Consumer Reports

So far, I have been happy with my 2014 Grand Cherokee Limited (July 2013 build). I have 23K on it with no problems. I have had it in for the transmission firmware and brake booster shield recalls. I still need to do the mirror wiring recall.

I did have some of the transmission quirks that others have reported but they went away with the transmission firmware update in Nov 2013. Everything else works fine and as expected.

The only pet peeve that I have right now is the lack of navigation map updates.
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  #66  
Old 10-30-2014, 10:38 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by wraab View Post
I've had a few "issues" some cosmetic and one MIL issue that seems to of been a one time deal (10k miles on my JGC). I did buy the extended warranty because, I personally, don't trust american car makers and because the 2014 diesel is basically a beta test.

I have a bigger issue with Jeeps customer service at the dealer, (techs that don't know anything, service reps that know less, overall treatment), as well as what I've seen with some people here and their issues with "corporate." I knew what I was buying in to and I tried to leverage the risks with what I got for the $ in comparison to other models.

Having said that, seeing there is another recall doesn't make me too happy.


Overall, I'm about 90% happy with my jeep. Will I keep it forever, like I have with my Infiniti? We'll see. Will I buy another jeep, we'll see as well.
We have the same problems with servicing and Jeep HQ here in Australia, must be a culture thing. The CEO just got replaced here in Oz, hopefully that will be a good thing, we'll see.
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  #67  
Old 10-30-2014, 10:53 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by gme2815 View Post
The JGC is a total crap shoot. True Delta even tells you what your odds are of having to make a repair trip..54%. Buy a JGC and the odds are over 50% you're going to have to take it in for repairs in the first year. Buy a Toyota Highlander and it's 8% from the last model year reported. So, sure...half the people who buy a JGC say "I haven't had a problem." The other half range from a few problems to...wanting to launch a Kickstarter campaign to blow the POS up.

So...the JGC..buy it and flip a coin. It's still a cool car...just don't count on it working...and if it breaks...pray they actually have parts to fix it with.
50%? That seems quite high, I don't think I've seen that kind of rate of problems reported here in Australia. I guess it depends on what you call a repair, or a problem. The infotainment system needs an update might be considered a repair, but it is pretty typical of any computer system, ipads and smart phones are no different. This was the point being made by the CR guys in their podcast, new infotainment systems tend to result in issues, but they are hardly the kind of things that are going to stop you enjoying your vehicle.

There have been number of guys on the Australian sub-forum who have done major long distance driving/towing around the country, based on their feedback it seems about 90% are happy, ~10% were unhappy. One owner had a long list of problems (I think his was a 2012 diesel) in the end the 5 speed tranny blew up a couple thousand kms from home, he replaced it with a toyota. That is a reliability issue, your usb drive not working isn't really a problem, IMO.

But sure, I totally agree, you buy a GC expecting more problems than a Japanese made car, but the GC is better to drive. It's a compromise, what can you live with.....
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  #68  
Old 10-30-2014, 10:55 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by wraab View Post
I've had a few "issues" some cosmetic and one MIL issue that seems to of been a one time deal (10k miles on my JGC). I did buy the extended warranty because, I personally, don't trust american car makers and because the 2014 diesel is basically a beta test.
The VM diesel has been in the GC since 2011, just not in the US, and not with the 8 speed, until 2013.
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Old 10-31-2014, 12:41 AM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by Benn0 View Post
50%? That seems quite high, I don't think I've seen that kind of rate of problems reported here in Australia.
Well the U.S. News site posted by SCMomentum showed the WK2 reliability is BELOW 50%: 2014 Jeep Grand Cherokee Reliability | U.S. News Best Cars

So Consumer Reports rating might not be far off from the truth.
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  #70  
Old 10-31-2014, 12:59 AM
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Re: Jeep reliability dead last in Consumer Reports

The problem with this whole thread is that people have different tolerances as to what they are willing to accept. I would venture to say that most of the people finding fault with manufactured vehicles have never worked in a plant a day in their lives. I would say the perfection that they think they want is unattainable. I really don't think the other brands are any better. It is all about image. I think other brands have a perceived image of quality. When I was growing up Chrysler was always the company who sold vehicles to poor people and minorities. I think that Chrysler still suffers from that image today. I would be interested in conducting a test if there was a way of doing it. I would like to put some people in several unidentifiable vehicles and see if they can figure out the brand. I think a lot of the perceived reliability problems are just because people know it is a Chrysler product.
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Old 10-31-2014, 01:55 AM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by Snipe315 View Post
Well the U.S. News site posted by SCMomentum showed the WK2 reliability is BELOW 50%: 2014 Jeep Grand Cherokee Reliability | U.S. News Best Cars

So Consumer Reports rating might not be far off from the truth.
But the question remains, what is a repair or an issue? If 50% includes uconnect updates then it isn't exactly high impact is it? If we are saying 50% of Jeep Grand Cherokees require towing in their 1sr 12 months, then that is big. But it doesn't fit with what I've seen.

And again Consumer Reports indicate the Jeep ranking is heavily influenced by the Cherokee 9 speed issue and infotainment glitches. It would be great to see more detail about what kinds of issues this 50% includes, because if they are minor, then who cares?
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  #72  
Old 10-31-2014, 02:33 AM
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Re: Jeep reliability dead last in Consumer Reports

Quote:
There have been number of guys on the Australian sub-forum who have done major long distance driving/towing around the country, based on their feedback it seems about 90% are happy, ~10% were unhappy. One owner had a long list of problems (I think his was a 2012 diesel) in the end the 5 speed tranny blew up a couple thousand kms from home, he replaced it with a toyota. That is a reliability issue, your usb drive not working isn't really a problem, IMO.
I agree completely with Benn0 here. The vast majority of MY14 GC owners within the sub-forum of this site, are very happy. We are one of those.

Early build MY14 (April 5th 2013) - CRD Overland, one of the first MY14 JGC's to be registered on road within the state of NSW and within a couple of handfuls of MY14s in Australia at that time. We ordered prior to launch date in this country so media launch and delivery, pretty much coincided.

Fast forward 15 months and close to 40,000kms (approx 25,000 miles) and it continues to be faultless.

But hark back beyond the MY14. We also have an '07 GC 5.7 Hemi (Austrian built - the Benz/Chrysler alliance period). We purchased that way back when to consider purchasing a Jeep in Aust at the time was pretty much asking to be committed. It didn't sway us one little bit in the decision making.

It was bought second-hand with low km's (37,000) but all of those kms had been in the outback of Australia. Two years after, we were still blowing red dust out of the engine bay.

That vehicle has also never faulted and in the 6 odd years that we have owned it, we have spent a total of $124.00 on it (outside of normal servicing and tire costs). Coolant and new struts for the liftgate.

Had an issue with the Nav system last week but it all came good without servicing.

So, based on our '07 GC experience (reliability and happiness), we purchased an MY14 GC. Based on that experience (reliability and happiness) we then purchased an MY15 KL CRD Limited (currently making its way down the NSW coast and due to dock in Port Kembla at 7am tomorrow morning).

So, within 3 weeks I will have 3 Jeeps sitting in the driveway.

2 of those have proved reliable over the years. I have no doubt that the KL will also prove just as reliable.

Would I purchase again? In a heartbeat despite reports like CR.
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