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  #73  
Old 10-31-2014, 09:27 AM
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Re: Jeep reliability dead last in Consumer Reports

There are so many elements to the discussion in this thread. Actually been a pretty good read. First need to mention that some of the arguements are being made from a different frame of reference in regards to time. Perceived quality now will effect sales years from now.

Current sales have nothing to do with how the perceived quality from the current product will affect sales in the future. And I think that is where Chrysler should be concerned. They need to utilitize the advantage they have with the current model Jeep. People want it, no what the report says. The option set really turns heads, the new package is bringing in new customers, and gives current Jeep fans a reason to trade up. But sorry to say Jeep doess not make money on people buying and owning jeeps for 7-10 years.


Perception is definitely a major component in the decision making, particularly in older buyers. Just went though this with my father. He was deciding between a new cherokee or new subaru outback. Optioned out similarly, lower end, no nav. no sunroof, no offroad package, etc.

He did not like the transmission on the subaru, liked the higher position in the Cherokee, and really wanted to like the Cherokee, but went with the Subaru. Reasoning, all you hear is subarus do well in snow, and last forever. While jeeps need some help occasionally.

In the end, he didnt even have to go to the showroom, he could have bought his car over the phone.


I being younger and more of a car person, do much more research and look for the best value. I ended up with a Laredo instead of a CX-9. First american product for me, and the reasons were because i wanted real towing capabilty, a more proper truck drivetrain, and the 8speed. I was willing to deal with the possible teething issues for a new vehicle to get those items in a vehicle i can afford.

Another example is a coworker that ended up with an Overland after his MDX lease ended. Liked the performance, interior, fit and finish, image and reliability of the Acura, But went with the Overland. Reason: full set of features for way cheaper. The 8 speed and the painted moldings swung him over. Got the extended warranty to calm his nerves a little. This is essentially a test trial for him. and its important for Jeep to acknowledge that you may not be able to ride this truck for too long.

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  #74  
Old 10-31-2014, 11:30 AM
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Originally Posted by macfan View Post

Then I think you have solved your own problem. You should be buying GM because that is what you are happy with. Myself, I am happy with my Jeep. I would say I would continue to buy Jeep/Chrysler but I am 64 years old and tend to keep a vehicle 10 to 15 years so this very well may be my last new vehicle. As far as reliability, goes my family has bought Chrysler vehicles since way back in the 1950s and buying Desotos. We never have had a reliability problem with any of them. I still remember fondly the 1953 Desoto my mom had built for her when she was the executive secretary for the President of Desoto. I was in junior high before we got rid of it. It was great fun cruising with the family to the drive-in, in it. Sounds like you might have had a string of bad luck with your vehicles. Sorry to hear about that.
I agree Mac. We sold our 10 yr old Lexus and bought a 14 JGC diesel 9 mos ago. My wife misses her car and gets irritated with some of the little electrical bugs but did not peep when we got 30+ mpg on a recent vacation. This vehicle will probably not be in the family for 10yrs but I am going to enjoy it and it's features.
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  #75  
Old 10-31-2014, 11:37 AM
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Originally Posted by Benn0 View Post
But the question remains, what is a repair or an issue? If 50% includes uconnect updates then it isn't exactly high impact is it? If we are saying 50% of Jeep Grand Cherokees require towing in their 1sr 12 months, then that is big. But it doesn't fit with what I've seen.

And again Consumer Reports indicate the Jeep ranking is heavily influenced by the Cherokee 9 speed issue and infotainment glitches. It would be great to see more detail about what kinds of issues this 50% includes, because if they are minor, then who cares?
I think by far the majority of service is uconnect related according to the dealer and they can be tightlipped. My check engine light, failure of cruise control resume feature, auto wiper failure and another item we all corrected with a reflash or uconnect adjustment.
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  #76  
Old 10-31-2014, 11:54 AM
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We have the same problems with servicing and Jeep HQ here in Australia, must be a culture thing. The CEO just got replaced here in Oz, hopefully that will be a good thing, we'll see.
The dealer's Quicklane will not get my business on my upcoming first oil change on my ecodiesel. The service writer looks puzzled when you discuss low ash oil, the waiting period after drain, the 30 min wait after refill to allow the oil to drain to the crankcase. He stated we can't take 45 mins for an oil change, were quicklane. I explained that that was an expensive engine and handed him the oil change instructions from Jeep. He simply stated, I never seen those before. I asked if he had ever serviced an ecodiesel. He didn't know. A mechanic inside may get the job during a reflash service. Any similar problems with the dealers?
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  #77  
Old 10-31-2014, 09:10 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by Scott Weldy View Post
The dealer's Quicklane will not get my business on my upcoming first oil change on my ecodiesel. The service writer looks puzzled when you discuss low ash oil, the waiting period after drain, the 30 min wait after refill to allow the oil to drain to the crankcase. He stated we can't take 45 mins for an oil change, were quicklane. I explained that that was an expensive engine and handed him the oil change instructions from Jeep. He simply stated, I never seen those before. I asked if he had ever serviced an ecodiesel. He didn't know. A mechanic inside may get the job during a reflash service. Any similar problems with the dealers?
Well that may be a dealer percerption problem. When I mentioned my 1st oil change to my dealer, he said you need to make a proper appt. for that vehicle and we will put a certified diesel tech on it. Plan on dropping it off and coming back later in the afternoon to get it...

That plus all the right parts and part # on the reciept + 8 quarts of Euro Pennzoil added up to the right job to me. (And 160.00 !!) I wouldn't even consider pulling in to the quiklane with this vehicle. I could goof it up at home for a lot cheaper !
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  #78  
Old 10-31-2014, 09:16 PM
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Re: Jeep reliability dead last in Consumer Reports

So ill start off by saying I really like the diesel GC however I am at a loss as I have been in and out of service far too much. I purchased in January so it was a bit cold here in Chicago so I never put the windows down. Found out on the way home from picking it up that the drivers side window switch module was fried and had to be replaced. A few days after that was repaired the DEF light came on and after 3 trips back and forth from dealer they figured out DEF injector had broken. Got it back two weeks later.

A few months later I brought it in to get a few flash updates done. Fast forward to 2 months ago, my check engine light comes on. The O2 sensor burned out. Had to wait 3 weeks to get fixed because it was back ordered.

The next day after that was fixed check engine light came back on. Back to the dealership and they had to manually regenerate the exhaust and performed more flash updates. Great everything fixed, wrong. Next day check engine light on again. My appointment this coming Monday. Cant wait to see whats wrong this time. Anyone want to guess!?

This has been the most frustrating vehicle to own but even after all of this I can honestly say I still like the jeep however I may try and get out of this one and into another. Sorry for the long rant!


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  #79  
Old 11-01-2014, 01:19 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by Diesel27 View Post
So ill start off by saying I really like the diesel GC however I am at a loss as I have been in and out of service far too much. I purchased in January so it was a bit cold here in Chicago so I never put the windows down. Found out on the way home from picking it up that the drivers side window switch module was fried and had to be replaced. A few days after that was repaired the DEF light came on and after 3 trips back and forth from dealer they figured out DEF injector had broken. Got it back two weeks later.

A few months later I brought it in to get a few flash updates done. Fast forward to 2 months ago, my check engine light comes on. The O2 sensor burned out. Had to wait 3 weeks to get fixed because it was back ordered.

The next day after that was fixed check engine light came back on. Back to the dealership and they had to manually regenerate the exhaust and performed more flash updates. Great everything fixed, wrong. Next day check engine light on again. My appointment this coming Monday. Cant wait to see whats wrong this time. Anyone want to guess!?

This has been the most frustrating vehicle to own but even after all of this I can honestly say I still like the jeep however I may try and get out of this one and into another. Sorry for the long rant!


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I'm still waiting for mine to be built (2015 Limited CRD). With all the issues in this forum being a concern, I called into a local radio show, Auto Shop Talk, that has a couple of auto repair shop owner/experts. Asked what they thought/knew about the GC. The only comment was, "Have you seen all the electronics in that vehicle?"

I think the bottom line is that those of us who want the car want it for the features that it offers that very few other cars offer in this price range. Whether all these features will give us a trouble free experience is the question. It appears to be moot - we will have issues. So then, are we willing to deal with those to get the car we want?

I've been going around and around on this and cannot find another vehicle that I can say has the features without a vastly higher price. If only the Toyota Highlander offered some of these it would be no brainer! But it doesn't.
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  #80  
Old 11-01-2014, 01:58 PM
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Re: Jeep reliability dead last in Consumer Reports

I'm not advocating but...if you can past the bland aesthetics...the Acura MDX could be an option.


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  #81  
Old 11-01-2014, 02:03 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by SCMomentum View Post
I'm not advocating but...if you can past the bland aesthetics...the Acura MDX could be an option.


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Looked at it, drove my best friend's. I wished I liked it more than I did. I don't think it's as comfortable, it's bigger (don't want added size) and to get the same features add nearly $10,000. Plus it takes premium fuel without the added fuel efficiency of the diesel.
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  #82  
Old 11-01-2014, 02:04 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
I'm still waiting for mine to be built (2015 Limited CRD). With all the issues in this forum being a concern, I called into a local radio show, Auto Shop Talk, that has a couple of auto repair shop owner/experts. Asked what they thought/knew about the GC. The only comment was, "Have you seen all the electronics in that vehicle?"

I think the bottom line is that those of us who want the car want it for the features that it offers that very few other cars offer in this price range. Whether all these features will give us a trouble free experience is the question. It appears to be moot - we will have issues. So then, are we willing to deal with those to get the car we want?

I've been going around and around on this and cannot find another vehicle that I can say has the features without a vastly higher price. If only the Toyota Highlander offered some of these it would be no brainer! But it doesn't.
The 2015 VW Touareg TDI will have adaptive cruise control/blind spot warning/collision mitigation and what not. No transfer case or air suspension, but it does have a locking differential and will get you most places. For a little more money and perhaps similar reliability but better offroadability, the Land Rover LR4 is coming with adaptive cruise and blah blad, gasser only.
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  #83  
Old 11-01-2014, 02:09 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
Looked at it, drove my best friend's. I wished I liked it more than I did. I don't think it's as comfortable, it's bigger (don't want added size) and to get the same features add nearly $10,000. Plus it takes premium fuel without the added fuel efficiency of the diesel.
And the reliability is down significantly along with the styling refresh. Acura makes that car for suburban housewives now. They've softened it up, put a big purse cubby in the center console, which is fine, but it's a different market.
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  #84  
Old 11-01-2014, 02:15 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by gme2815 View Post
The 2015 VW Touareg TDI will have adaptive cruise control/blind spot warning/collision mitigation and what not. No transfer case or air suspension, but it does have a locking differential and will get you most places. For a little more money and perhaps similar reliability but better offroadability, the Land Rover LR4 is coming with adaptive cruise and blah blad, gasser only.
Well - after the experience I had with a 1968 VW squareback and and 1984 Audi, I have asked all my friends to shoot me and put me out of my misery if I ever bought another German car. Yes - I have a long memory!

And choosing Land Rover over Jeep for reliability is perhaps not a very good bet either!

But hey, this forum is the best!!
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