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  #97  
Old 11-04-2014, 12:04 PM
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Re: Jeep reliability dead last in Consumer Reports

I have a 2014 Limited that I picked up in January and have 24K miles logged so far. I track my mileage on every tank and over this period I have gotten an average of 28 MPG. Summer it is better and winter worse. I had that little bump thing in the transmission when you slowed down to quickly but that went away with the last update. I have not had any problems that needed attention but will say that this vehicle seems to be very rough on tires. When I got it, there was a lot of road noise that was fixed with a recall fix and other than that all has worked well. The one exception is the sirius radio that apparently uses the XM satellites that seem to always be hiding behind something so it is like old time AM radio where you have no radio for varying periods of time on any ride. In a city like NY it has to be unbearable. My son also has one but it is an overland and he also has had virtually no issues. Again the one problem was the navigation that was fixed with an update.

CR I guess is worth reading but my previous two vehicles were VW jetta Diesels and they rate them poorly and both ran with very few issues. The older one was sold at 286K and was still running fine and no using oil and the second one I sold to the the GC was closing in on 100K and the new owner is driving it for a year now with no issues and he drives 30K a year just like I do. I think this vehicle probably is not a good fit for someone who does not get out on the highway very often as my son had his GC go through a regen once since he got it. That is how they work and not a defect but I have never seen that on my screen although I do believe that it was doing something at times because you see that the MPG is not as good as it should have been during my commute. The seats could be more comfortable but I think that they are firm so that on long rides you feel better than you would with a too soft squishy seat. Oh my phone did not hook up to Bluetooth a few times but it certainly is more reliable than the system in the Jetta. Oh and today on the business news they were saying that Jeep sales are climbing quickly as America is moving more and more to SUV's. So do not think that the rating has hurt them at all. Oh Chrysler SUB's and pickup trucks are also leading in sales as well. I have not seen any issue with the diesel or the transmission that would cause me to say I am having a fit over it. I loved the seamless transmission changes on the Jetta and wish they used the same kind of transmission but shifts still are pretty much unnoticeable. Oh that reminds me of the one issue that I guess is a pain and that is how it stays in gear on a down hill. I guess that might be a bad thing in a place like San Fransisco and it is not always what I want the vehicle to do but I think it is not even close to a reason to stay away from the GC.

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  #98  
Old 11-04-2014, 12:15 PM
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Re: Jeep reliability dead last in Consumer Reports

I drive my diesel in SF a few times a week and have zero issues with the transmission behaving oddly. Most of the time it isn't even worth using manual or sports modes. The only exception is my ridiculously steep drive where I hold it in 1st.
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  #99  
Old 11-08-2014, 10:29 AM
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Re: Jeep reliability dead last in Consumer Reports

I've had several jeeps beginning with a 81 Grand Wagoneer. I've never owned a diesel and plan on ordering a new 2015 when they start delivering. Still on the fence about the reliability issues but good to see the enthusiasm a lot of you folks have for the vehicle. Take my chances I guess.
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  #100  
Old 11-09-2014, 08:39 AM
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Re: Jeep reliability dead last in Consumer Reports

Let me start this off with the disclaimer that I am a Chrysler fan and have been driving their products for over thirty five years. I even convinced my Chevy loving wife that the Grand Cherokee was the best vehicle for her when her Tahoe started falling apart. I also absolutely love driving my GC.

So now the interesting part, we bought our first 2014 GC Overland that showed up at the local dealer. It had the 3.6 engine and we drove it for over a year and 20 thousand miles with no issues. Routine oil changes, tire rotations, air filters and yes the inevitable flash updates that I consider routine maintenance for any computer. The same dealer introduced us to the 2014 GC Summit with the EcoDiesel and we bought it on the spot. After all our early build 2014 GC had been great so why not take the plunge for the EcoDiesel. Well the later build GC Summit has been nothing but problems. The front end has a shake/steering shudder that road force balancing, new front hub/bearing assemblies, four new tires and a pressure/flow diagnostic of the steering gear hasn't been able to diagnose or fix. Water leaks into the battery box when it rains and the cause has not yet been found for my Jeep. Yes the A pillar seam issue and the spray foam plugs were both checked. Both headlight assemblies have developed a hazing/frosting on the inside of the outer lenses that is definitely not condensation as a non contact thermometer reads a temp of 132 degrees on the lenses. Neither the dealer or Chrysler have stepped up to fix that yet as it was explained to me that the headlights are $2,300 each and they have to get authorization to warranty them. So my newest GC Summit has spent over twenty days at the shop with all complaints verified by the dealer technician and the regional Chrysler rep. We are now waiting for the master roving technician to get information from Chrysler engineering to schedule the vehicle back in for more testing. These are only what I consider the big issues. This Jeep has also had a Service DEF issue, the seats are now rattling possibly due to the excessive shaking caused by the front end, the panoramic sunroof rattles but hasn't been addressed yet due to the other big issues and the air filter media separated from the foam gasket causing dirt to be ingested into the engine. What makes the air filter thing even worse is that when the dealer ordered a new filter the filter media had already separated from the foam gasket and it had never been installed. From my experience I would say that there is a definite QC issue with these products and parts.

We still love this GC Summit but the issues and down time are very frustrating. At this point I am not sure if I would get another GC to replace this one as my personal experience is that it is a 50 50 chance of getting a bad one. And yes since I do love this vehicle I am very much more tolerant of the issues but there is a breaking point that will eventually get crossed.
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  #101  
Old 11-09-2014, 09:42 AM
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Re: Jeep reliability dead last in Consumer Reports

Quote:
Originally Posted by Leviathan View Post
... The front end has a shake/steering shudder that road force balancing, new front hub/bearing assemblies, four new tires and a pressure/flow diagnostic of the steering gear hasn't been able to diagnose or fix. Water leaks into the battery box when it rains and the cause has not yet been found for my Jeep. Yes the A pillar seam issue and the spray foam plugs were both checked. Both headlight assemblies have developed a hazing/frosting on the inside of the outer lenses that is definitely not condensation as a non contact thermometer reads a temp of 132 degrees on the lenses. Neither the dealer or Chrysler have stepped up to fix that yet as it was explained to me that the headlights are $2,300 each and they have to get authorization to warranty them. So my newest GC Summit has spent over twenty days at the shop with all complaints verified by the dealer technician and the regional Chrysler rep. We are now waiting for the master roving technician to get information from Chrysler engineering to schedule the vehicle back in for more testing. ...
Have you tried a different dealership's service department yet? I've had experiences in the past where one dealership repeatedly tried to diagnose an A/C issue. After three tries, we went to another dealership who diagnosed and fixed the issue within an hour.
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  #102  
Old 11-09-2014, 11:04 AM
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Re: Jeep reliability dead last in Consumer Reports

Now that's excessive. Wow! I don't even know how to reply to that other than to tell you I hope it all works out for you, one way or the other. DON'T KNOW IF I COULD KEEP A VEHICLE under those conditions, not alone buy another one. Good luck to you, and please keep us informed.
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  #103  
Old 11-09-2014, 11:13 AM
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Re: Jeep reliability dead last in Consumer Reports

Quote:
Originally Posted by Leviathan View Post
Let me start this off with the disclaimer that I am a Chrysler fan and have been driving their products for over thirty five years. I even convinced my Chevy loving wife that the Grand Cherokee was the best vehicle for her when her Tahoe started falling apart. I also absolutely love driving my GC.

So now the interesting part, we bought our first 2014 GC Overland that showed up at the local dealer. It had the 3.6 engine and we drove it for over a year and 20 thousand miles with no issues. Routine oil changes, tire rotations, air filters and yes the inevitable flash updates that I consider routine maintenance for any computer. The same dealer introduced us to the 2014 GC Summit with the EcoDiesel and we bought it on the spot. After all our early build 2014 GC had been great so why not take the plunge for the EcoDiesel. Well the later build GC Summit has been nothing but problems. The front end has a shake/steering shudder that road force balancing, new front hub/bearing assemblies, four new tires and a pressure/flow diagnostic of the steering gear hasn't been able to diagnose or fix. Water leaks into the battery box when it rains and the cause has not yet been found for my Jeep. Yes the A pillar seam issue and the spray foam plugs were both checked. Both headlight assemblies have developed a hazing/frosting on the inside of the outer lenses that is definitely not condensation as a non contact thermometer reads a temp of 132 degrees on the lenses. Neither the dealer or Chrysler have stepped up to fix that yet as it was explained to me that the headlights are $2,300 each and they have to get authorization to warranty them. So my newest GC Summit has spent over twenty days at the shop with all complaints verified by the dealer technician and the regional Chrysler rep. We are now waiting for the master roving technician to get information from Chrysler engineering to schedule the vehicle back in for more testing. These are only what I consider the big issues. This Jeep has also had a Service DEF issue, the seats are now rattling possibly due to the excessive shaking caused by the front end, the panoramic sunroof rattles but hasn't been addressed yet due to the other big issues and the air filter media separated from the foam gasket causing dirt to be ingested into the engine. What makes the air filter thing even worse is that when the dealer ordered a new filter the filter media had already separated from the foam gasket and it had never been installed. From my experience I would say that there is a definite QC issue with these products and parts.

We still love this GC Summit but the issues and down time are very frustrating. At this point I am not sure if I would get another GC to replace this one as my personal experience is that it is a 50 50 chance of getting a bad one. And yes since I do love this vehicle I am very much more tolerant of the issues but there is a breaking point that will eventually get crossed.
I'm copying and pasting these experiences into a Word file to show my dealer. I'm thinking I need him to see all this and come to some agreement with me that after some prearranged number of maintenance visits he'll take the car back and refund my money or give me a new one. Then he can give the car back to the factory and they can use it to see what went wrong and make sure new ones don't suffer the same issues.

I know - I'm dreaming.
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  #104  
Old 11-09-2014, 04:07 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by muzhik View Post
Have you tried a different dealership's service department yet? I've had experiences in the past where one dealership repeatedly tried to diagnose an A/C issue. After three tries, we went to another dealership who diagnosed and fixed the issue within an hour.
Because these issues have all been escalated to Chrysler engineering and some form of advanced Star support the factory rep has asked that for now I keep the Jeep at the current servicing dealer. I guess that is why Chrysler is bringing in the roving tech to see if they can come up with a fix. I am also pretty limited on dealers, I see you are in Frederick so you already know about Tate. I have used them in the past and won't go back anytime soon. My selling dealer in Leesburg is the one currently attempting to fix the GC. My Jeep Wrangler is serviced at Fair Oaks and that is were this one will go if it doesn't end up lemoned.
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  #105  
Old 11-09-2014, 04:16 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
I'm copying and pasting these experiences into a Word file to show my dealer. I'm thinking I need him to see all this and come to some agreement with me that after some prearranged number of maintenance visits he'll take the car back and refund my money or give me a new one. Then he can give the car back to the factory and they can use it to see what went wrong and make sure new ones don't suffer the same issues.

I know - I'm dreaming.
Yes, be sure to know your options up front. I don't know if this is just a Virginia thing but the dealers here WILL NOT buy back a defective vehicle. The only options are arbitration through a third party company or you can hire a lemon law attorney. I have checked with multiple Virginia Chrysler corp dealers and they have all said the same thing.
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  #106  
Old 11-10-2014, 11:51 PM
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Originally Posted by PlayGolf69 View Post

I'm still waiting for mine to be built (2015 Limited CRD). With all the issues in this forum being a concern, I called into a local radio show, Auto Shop Talk, that has a couple of auto repair shop owner/experts. Asked what they thought/knew about the GC. The only comment was, "Have you seen all the electronics in that vehicle?"

I think the bottom line is that those of us who want the car want it for the features that it offers that very few other cars offer in this price range. Whether all these features will give us a trouble free experience is the question. It appears to be moot - we will have issues. So then, are we willing to deal with those to get the car we want?

I've been going around and around on this and cannot find another vehicle that I can say has the features without a vastly higher price. If only the Toyota Highlander offered some of these it would be no brainer! But it doesn't.
Have 4 Uconnct issues, wipers, cruise control, door locks and lights along with my first oil change and I was told that they can't get to it until the 28th. I questioned the 18 day wait. No luck and they still seem vague about the oil change proceedure for the diesel. Not too much faith in them.
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  #107  
Old 11-11-2014, 05:54 AM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by Leviathan View Post
Because these issues have all been escalated to Chrysler engineering and some form of advanced Star support the factory rep has asked that for now I keep the Jeep at the current servicing dealer. I guess that is why Chrysler is bringing in the roving tech to see if they can come up with a fix. I am also pretty limited on dealers, I see you are in Frederick so you already know about Tate. I have used them in the past and won't go back anytime soon. My selling dealer in Leesburg is the one currently attempting to fix the GC. My Jeep Wrangler is serviced at Fair Oaks and that is were this one will go if it doesn't end up lemoned.

Thanks for the heads-up about Tate. Not the first time I've seen that, and the two times I've visited that place I've not been impressed with the front end. I didn't expect the service side of the operation to have it together, either. Another forum member recommended Darcars in Rockville.
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  #108  
Old 11-19-2014, 07:23 PM
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Re: Jeep reliability dead last in Consumer Reports

Just wondering, I haven't seen too many comments about the SRT and reliability? Is the HEMI more reliable than the diesels people have been reporting about?


Regarding UConnect and some of the Electronic issues, does anyone know if they fixed a bunch of those for the current 2015 models?
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