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  #1  
Old 10-28-2014, 11:15 AM
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Jeep reliability dead last in Consumer Reports

"Recently merged Fiat Chrysler Automobiles fared worst in [Consumer Reports] rankings, with its Dodge, Ram, Jeep and Fiat brands in the bottom four spots. The new nine-speed transmission in the Jeep Cherokee was among the company's headaches."

Toyota tops Consumer Reports reliability rankings - US News

Certainly not what I wanted to hear while awaiting the build of my Grand Cherokee Ecodiesel!

Any real world stories about really good reliability out there???

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  #2  
Old 10-28-2014, 11:29 AM
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Re: Jeep reliability dead last in Consumer Reports

Troubling for certain...
CR isn't exactly the end all, be all with regard to automotive analysis but those numbers are tough to look at.
All the more reason for the extended warranty...too bad the diesel models cannot qualify for an extended lifetime warranty.
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Old 10-28-2014, 11:43 AM
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Re: Jeep reliability dead last in Consumer Reports

Agreed. Extended warranty with free loaner/rental seems a necessity. I just keep hoping, as some guys are saying, that the 2015's may be a lot more reliable as Jeep irons out the software issues.
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  #4  
Old 10-28-2014, 11:53 AM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
"Recently merged Fiat Chrysler Automobiles fared worst in [Consumer Reports] rankings, with its Dodge, Ram, Jeep and Fiat brands in the bottom four spots. The new nine-speed transmission in the Jeep Cherokee was among the company's headaches."

Toyota tops Consumer Reports reliability rankings - US News

Certainly not what I wanted to hear while awaiting the build of my Grand Cherokee Ecodiesel!

Any real world stories about really good reliability out there???
Over the years my rule of thumb has been what ever Consumer Reports pans I buy. The vehicle I sold to buy my 2014 Jeep Cherokee Limited ADII 3.2L was a 2000 Chevrolet Monte Carlo SS. Consumer Report said it was the worst thing on wheels. Yet I got 15 trouble free years out of it and the college kid I sold it to is still driving it. Same with my new Jeep Cherokee. Only one minor problem and this was an employee defect not a part defect. A new employee put some goop on the back of the front brake pads where he wasn't supposed to. Chrysler stepped up and replaced both the front pads and front rotors where just replacing the pads would have fixed the problem. As to the 9 speed transmission. Mine was an early build and I have not had one problem with it. Nor have I had any of the TSBs/flashes does to the 9 speed transmission. Next month my Jeep Cherokee will be one year old. I can honestly report except for the minor brake miss install I have not had one problem with it. If I were to total it I would buy another one tomorrow without hesitation.
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Old 10-28-2014, 01:11 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
"Recently merged Fiat Chrysler Automobiles fared worst in [Consumer Reports] rankings, with its Dodge, Ram, Jeep and Fiat brands in the bottom four spots. The new nine-speed transmission in the Jeep Cherokee was among the company's headaches."

Toyota tops Consumer Reports reliability rankings - US News

Certainly not what I wanted to hear while awaiting the build of my Grand Cherokee Ecodiesel!

Any real world stories about really good reliability out there???
Good news, your diesel has an 8 speed. The same one used in high horsepower euro sports sedans.

Depending on where you saw this news blurb, it may have noted that many of the complaints about all vehicles were the nav/entertainment systems.
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Old 10-28-2014, 01:13 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
Agreed. Extended warranty with free loaner/rental seems a necessity. I just keep hoping, as some guys are saying, that the 2015's may be a lot more reliable as Jeep irons out the software issues.
Even with higher reliability, there are items that could bust a bank if they were to ever truly melt down. That used to be the automatic HVAC systems, but I suspect those would be cheaper than the air suspension bits, or worse an engine tosses its innards.
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Old 10-28-2014, 01:16 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by PlayGolf69 View Post
Agreed. Extended warranty with free loaner/rental seems a necessity. I just keep hoping, as some guys are saying, that the 2015's may be a lot more reliable as Jeep irons out the software issues.
I bought the Mopar Lifetime MaxCare Service Contract for my 2014 Jeep Cherokee. Not because I am having ANY problems with it or that I think it is not going to be reliable but because I intend to keep it for 10 to 15 years.
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Old 10-28-2014, 02:30 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by lstowell View Post
Good news, your diesel has an 8 speed. The same one used in high horsepower euro sports sedans.

Depending on where you saw this news blurb, it may have noted that many of the complaints about all vehicles were the nav/entertainment systems.
Thanks. I'm aware of the difference in transmissions, but there have been numerous issues on this forum with the 8 speed as well - all seem to be software or torque converter issues. There are also some issues discussed on the forum with the diesel emissions system. The article was a reference to the Consumer Reports survey, not the survey itself so I don't know if the infotainment was an area of consumer complaints.
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Old 10-28-2014, 03:03 PM
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Re: Jeep reliability dead last in Consumer Reports

I never had a problem, nav system, audio system, transmission, etc.etc., not a single issue...dont want to say it too loud or it might not start today when I head back home !..ha,ha..

But the point is : am I the only one with a trouble free 2014 Jeep Grand Cherokee ??...my guess is that the answer is NO.
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Old 10-28-2014, 03:21 PM
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Re: Jeep reliability dead last in Consumer Reports

Nope Victor1960. You aren't the only one.

Built in May, my 2014 JGC Limited with the Pentastar motor now has over 11,000 trouble free miles? Other than change the oil and wash it, nothing has been done to it. Stock...reliable...and staying that way.

P.S. I bought the Lifetime Maxcare warranty in case it changes its' mind.
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Old 10-28-2014, 04:30 PM
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Re: Jeep reliability dead last in Consumer Reports

My Tacoma hasn't been without it's issues.. I've had melted headlights, weak leaf springs and a busted blower motor replace under warranty within the first 20K miles.
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Old 10-28-2014, 04:59 PM
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Re: Jeep reliability dead last in Consumer Reports

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Originally Posted by macfan View Post
Over the years my rule of thumb has been what ever Consumer Reports pans I buy.
Same here.. If Consumer Reports has any place, it is next to the toilet for when you run out of toilet paper.. I used to think it was a "fair/balanced/un-biased" publication. Then I noticed an anti-American car bias, which has become laughably more apparent with each issue I've had the misfortune of gazing upon..

CR reminds me of a few friends of mine who refuse to buy American made cars. When asked for a reason, they all say the same blanket statement, that "American cars are unreliable." None of them have ever actually had an American car.. Meanwhile I've had several vehicles made by the big three, and no catastrophic reliability issues have occurred.

In the end, its the same as politics. People get emotional about Import/Domestic the same as they are about Democrat/Republican; and once you have an opinion, its nearly impossible to sway. Unfortunately CR comes off as entirely biased as it leans towards anything not made by Chrysler, GM, or Ford.
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