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  #25  
Old 04-29-2016, 07:25 PM
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Re: Motor Bricked at 19,600 miles..

3 months to get your yep back, I agree that is beyond ridiculous regardless of what the issue is. I would not put up with that

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  #26  
Old 04-30-2016, 08:51 AM
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Motor Bricked at 19,600 miles..

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Originally Posted by Rule62 View Post
So, based on this report and the fact that my crankcase had "plenty of oil" in it according the tech tearing down my motor, the quantity and quality of oil was not the problem.

If Qty was a problem there is a problem with the motor safety systems to begin with!, this motor won't run when oil pressure is low.(if self preservation system is working)

Sucks big time, hope gets resolved pronto.
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  #27  
Old 04-30-2016, 10:08 PM
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Re: Motor Bricked at 19,600 miles..

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Originally Posted by Rule62 View Post
I would expect to have a new motor installed and warranted against manufacturing defect for life within 30 days of diagnosis.

Alternatively I would expect to be bought out of my current vehicle and put in an identical 2016 model for a very modest mileage offset with the same lifetime warranty.

I used to sell Cadillacs and while it wasn't unheard of to see a car come in with a bad motor it wasn't common either. And you can bet our customers weren't going to wait anything like 90 days to get it sorted out.

So there's your answer. And I have communicated this very directly...using common language...these expectations to both the dealer ( whom I don't think gives a rat's hairy ass) and to FCA, which so far hasn't been much more empathetic.
Wait a minute. You are expecting a lifetime warranty? I'm pretty sure you are going to be disappointed. What does your actual warranty say? I'll bet you will get that.
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  #28  
Old 04-30-2016, 11:39 PM
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Re: Motor Bricked at 19,600 miles..

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Originally Posted by definn12 View Post
It's going to sound crazy, and maybe even shitty, but there's a good chance there isn't anything you could have done differently.... Not every vehicle made is going to be perfect. They're going to see some sort of QA issue and make it right. It's crappy and inconvenient, but it just happens.
On this same line of thinking, I have always believed that buying a vehicle that is the first year of a new or significantly changed motor is risky. You are essentially becoming a beta tester for the car company. Yes they will likely take care of any issues that come up, but it is giant pain for you as the owner. This is one of the reasons I ordered a v8 in my 2016 vs the revised pentastar. Long term the new pentastar will likely be a great engine, but I don't want the hassle of those first year gremlins. And of course the fact that nobody ever wished they had less horsepower
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  #29  
Old 05-01-2016, 12:06 AM
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Re: Motor Bricked at 19,600 miles..

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Originally Posted by Captain Paul View Post
Wait a minute. You are expecting a lifetime warranty? I'm pretty sure you are going to be disappointed. What does your actual warranty say? I'll bet you will get that.


You should read the experiences of others who have experienced catastrophic engine failure with this motor in the MY 14 year.

A lifetime warranty on the repaired/replaced motor is not unusual let alone unprecedented.
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  #30  
Old 05-01-2016, 09:58 AM
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Re: Motor Bricked at 19,600 miles..

Just a note this isn't a "new" engine it has been in production for 3 years before it was put into the 14 JGC and the same the 8 spd transmission it isn't new either.

Lifetime warranty?
Good luck with that. You had the unfortunate experience of engine failure. Do a little checking on this forum and I think I recall one other person having a failure too. That isn't what I call a huge number.

The dealership and FCA should not be jerking you around however but at 19K miles I would be surprised if they would swap your 14 for a 16.


This transmission and engine are not new and the issues I have read about and experienced are related to the CAT not being up to the job, transmission hunting in some members, DEF injector positioned for breakage do to road debris from being kicked up. Those are tweaking issues every manufacturer goes through.

I hope your situation gets resolved but from what you report FCA and the dealership seem to be in no hurry to correct the issue. I would hope you have some other ride they are providing during this time.
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  #31  
Old 05-01-2016, 11:28 AM
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Re: Motor Bricked at 19,600 miles..

Quote:
Originally Posted by fun2drive View Post
Just a note this isn't a "new" engine it has been in production for 3 years before it was put into the 14 JGC and the same the 8 spd transmission it isn't new either.

Lifetime warranty?
Good luck with that. You had the unfortunate experience of engine failure. Do a little checking on this forum and I think I recall one other person having a failure too. That isn't what I call a huge number.

The dealership and FCA should not be jerking you around however but at 19K miles I would be surprised if they would swap your 14 for a 16.


This transmission and engine are not new and the issues I have read about and experienced are related to the CAT not being up to the job, transmission hunting in some members, DEF injector positioned for breakage do to road debris from being kicked up. Those are tweaking issues every manufacturer goes through.

I hope your situation gets resolved but from what you report FCA and the dealership seem to be in no hurry to correct the issue. I would hope you have some other ride they are providing during this time.

Well, let's see:

1) Yes, this motor was in production prior to being launched in the Jeep and RAM applications. However it was NOT subjected to our emissions standards nor the exhaustive (no pun intended) list of equipment required to meet those particulate restrictions. Not to mention the less "engine friendly" lubricants we're required to use as discussed previously in this thread. So, arguably, this is an entirely NEW application of an existing motor design as of MY14. And yes, I was aware of this when I bought it, but considered it's positive performance reports in Europe and elsewhere as offset for the risk. In my case, I was wrong.

2) Others have received the lifetime warranty for catastrophic engine failure. While it's not "common" it's not at all unprecedented. Perhaps you should do a little more "checking".

3) I sold Cadillacs some years back and I remember GM buying back my customer's almost 3 year old Deville DTS because there was a problem with the paint. It took time and both he and his attorneys were persistent, but in he end he got a new car. Anything is possible.

Finally, let me say that if you were currently having the same experience we are you'd probably be a little less "pragmatic" and a bit more "optimistic" in your position. But hey, thanks for your 2 cents...I guess.
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  #32  
Old 05-06-2016, 07:46 AM
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Re: Motor Bricked at 19,600 miles..

My Jeep had an exploding injection pump at 14k miles due to a TSB not being performed for the fuel tanks not equalizing. It ran out of diesel ( 1 tank was full, other was empty), then they kept trying to restart it. This was my 3rd major failure btw.
I'm generally pretty good at getting things done but not in this case. 1st Daimler claimed fuel contaminant with no evidence at all, they didn't want to pay. Once we cleared that hurdle it took 4 months to get back and I found multiple problems with the fix. And no matter how much I argued they made me pay $700 for a rental car. The repair bill was $13k.
We love the way the car operates and drives but it's an unreliable POS with terrible local service. I was about to buy a Ram truck or possibly the new Jeep truck. I will never own another one of their products however. GM just builds far superior products no doubt about it. My '09 GMC truck with 160k has never seen a shop and drives just like it's brand new. So I'll be adding a 2017 Canyon Denali diesel 4x4 as soon as I can order one.
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  #33  
Old 05-06-2016, 11:24 AM
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Re: Motor Bricked at 19,600 miles..

My attorneys are Lemon Law specialists. They've already beat a well-worn path to FCA. Three RAM 1500's and mine will be their 4th WK2 EcoDiesel this year. It's a shame because it performed flawlessly right up until it died. Going to put the wife in a Caddy SRX as soon as this mess is behind us.
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  #34  
Old 05-06-2016, 11:42 AM
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Re: Motor Bricked at 19,600 miles..

Quote:
Originally Posted by Rule62 View Post
My attorneys are Lemon Law specialists. They've already beat a well-worn path to FCA. Three RAM 1500's and mine will be their 4th WK2 EcoDiesel this year. It's a shame because it performed flawlessly right up until it died. Going to put the wife in a Caddy SRX as soon as this mess is behind us.

Rule62, have you looked at the new Cadillac XT5? It is the replacement for the SRX and should be hitting dealerships right about now. The styling is a little more aggressive, and it is a much updated platform from the SRX. Anyway, food for thought.
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Old 05-06-2016, 11:47 AM
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Re: Motor Bricked at 19,600 miles..

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Originally Posted by crombenevolant View Post
Rule62, have you looked at the new Cadillac XT5? It is the replacement for the SRX and should be hitting dealerships right about now. The styling is a little more aggressive, and it is a much updated platform from the SRX. Anyway, food for thought.


You bet. But we're probably going to look at a significantly discounted 2016. I'm a little done with being the guinea pig for models in the first year of production. I used to sell Cadillacs and still have good contacts with my dealership. I also have an XLR V that I get to drive at least weekly year around.
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  #36  
Old 05-06-2016, 12:21 PM
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Re: Motor Bricked at 19,600 miles..

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Originally Posted by Rule62 View Post
You bet. But we're probably going to look at a significantly discounted 2016. I'm a little done with being the guinea pig for models in the first year of production. I used to sell Cadillacs and still have good contacts with my dealership. I also have an XLR V that I get to drive at least weekly year around.

XLR V ... Nice
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