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  #13  
Old 01-27-2016, 12:26 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Yes, keep notes and don't give up.
FYI. . . I had an early 2014 Overland with software issues that dealer could not fix - "wait for software updates" plus intermittent no detection of key fob to start that they could not duplicate. After close to one year and 14,000 miles, Jeep Corporate lady assured me that they would take care of it and actually called me back the next day to offer buy back with mileage cost. After I said it had issues from day one and she confirmed it they waived the mileage charge. They replaced my early 2014 Overland with end-of-run 2014 Summit and I paid only for the difference in invoice cost. Dealer took care of everything smoothly. The only issue with Summit is tailgate not opening on two key fob clicks as with Overland but this is not worth taking to dealer for TSB that finally came out late last year. Other than that one extremely minor software issue, the Summit has been perfect (including fit and finish) for its current 28,000 miles (luck of the draw, knocking on wood).

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  #14  
Old 01-27-2016, 01:38 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by BPoland View Post
Maryland has a limit of 18,000 miles or 18 months, for days out of service claims. 29,000 miles will probably be difficult to get action on. But every case is different.

This is the most important information to check under your state's lemon law--the statute of limitations. It is surprisingly short in most states although the applicable statutes vary quite a bit. If the OP lived in Maryland, for example, he'd probably be out of luck under the 18/18 statute of limitations regardless of how many times the vehicle was in the shop. Waited too long to make a claim. I think Maryland is actually 15/15. https://www.carlemon.com/lemons.html#CA



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  #15  
Old 01-27-2016, 01:58 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by JEB1 View Post
This is the most important information to check under your state's lemon law--the statute of limitations. It is surprisingly short in most states although the applicable statutes vary quite a bit. If the OP lived in Maryland, for example, he'd probably be out of luck under the 18/18 statute of limitations regardless of how many times the vehicle was in the shop. Waited too long to make a claim. I think Maryland is actually 15/15. https://www.carlemon.com/lemons.html#CA



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Actually Maryland's Lemon Law is:

Maryland's lemon law applies only to cars, light trucks and motorcycles that:

1. Are registered in Maryland, and

2. Have been driven less than 18,000 miles and been owned less than 24 months.
(Even if you are not the original owner, the Lemon Law might apply to your vehicle if the original owner purchased it less than 18 months ago.)

The law provides that a dealer or manufacturer must correct a defect within 30 days after the consumer writes to the manufacturer by certified mail. If the manufacturer or dealer is unable to do so, the consumer is entitled to a refund or replacement vehicle under the Lemon Law if the car has:

A brake or steering failure that was not corrected after the first repair attempt, and that causes the vehicle to fail Maryland's safety inspection; or
Any one problem that substantially impairs the use and market value of the vehicle that was not corrected in four repair attempts; or
Any number of problems that substantially impair the use and market value of the vehicle that have caused it to be out of service for a cumulative total of 30 or more days.

This information was copied from the Maryland Attorney General's web site.
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  #16  
Old 01-27-2016, 02:03 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

You are correct. I misread. My main point was to make sure you are timely on a lemon law claim before worrying about whether you had a claim at some point.


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  #17  
Old 01-27-2016, 03:04 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by JEB1 View Post
You are correct. I misread. My main point was to make sure you are timely on a lemon law claim before worrying about whether you had a claim at some point.


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I agree completely.
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  #18  
Old 01-27-2016, 11:01 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Thanks for all the good info, you guys.

Quote:
The California Lemon Law applies throughout the duration of the vehicle manufacturer’s original warranty period.
I knew this beforehand. At 29,000 miles I am getting close to the 36K warranty cap (am nowhere near the 3 year cap).

Jeep is still investigating. I will provide updates here.
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Old 01-28-2016, 06:37 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by echo7tango View Post
Thanks for all the good info, you guys.



I knew this beforehand. At 29,000 miles I am getting close to the 36K warranty cap (am nowhere near the 3 year cap).

Jeep is still investigating. I will provide updates here.
It took Jeep quite a while to make a decision in my case. My 2015 Cherokee had on going issues. I finally hit the breaking point when a front strut and mounting bracket needed to be replaced at about 8,000 miles. That's when I started referring to my Jeep as the problem child. It all worked out for me so far. My new Grand Cherokee has been built, just waiting for it to show up at the dealer. Good luck with your claim!
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  #20  
Old 01-28-2016, 11:30 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Send us pics of your new ride.
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  #21  
Old 01-28-2016, 01:25 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by echo7tango View Post
Thanks for all the good info, you guys.



I knew this beforehand. At 29,000 miles I am getting close to the 36K warranty cap (am nowhere near the 3 year cap).

Jeep is still investigating. I will provide updates here.
You might want to check out some of the legal resources available in the city regarding not only the details of the California lemon law and various bits of warranty and whether they apply to the whole vehicle or the emissions of the vehicle [much longer] due to design flaws or build errors. Plus get a bit of advice regarding the practical aspects of the law.

A good legal eagle will let you know if you would be better off keeping all service records, conversations and trying to work thru it with a cooperative dealer or not.
They could even offer practical advice during the course this for reasonable fees if
the typically free initial consultation isn't good enough.

You'd only bring them into play if you get nowhere.

If they want you to sign a contract and immediately go into litigation--well, you don't have a good legal eagle.

Stressing that you love the vehicle---just not your particular copy of it--and maintaining a very cool and polite manner in all communications can often get you helped a bit above and beyond what would be legally necessary.
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  #22  
Old 01-29-2016, 03:57 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

In all my discussions I have been polite, professional and firm. No need to get angry with the service manager, or the FCA reps. I'm stating my case and being polite, professional and firm.
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  #23  
Old 01-29-2016, 06:24 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by echo7tango View Post
In all my discussions I have been polite, professional and firm. No need to get angry with the service manager, or the FCA reps. I'm stating my case and being polite, professional and firm.
I have a nephew who is a General Manager for a local dealership of a different brand. He is the one that gave me the advice not to say lawyer. He said that once the customer threatens to call a lawyer, all communication is terminated. All future communication has to go through their corporate legal department.

There is one bright spot if you do use a lawyer. In Maryland, the lemon law attorney's bills get paid by the car company. In a way that gives the car company more incentive to resolve the issue without the customer having to contact a lawyer. No lawyer fees to pay. If in their estimation you have a case that would result in the vehicle being replaced or bought back, if a lawyer were involved, it's actually cheaper to resolve it with the customer.
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  #24  
Old 01-29-2016, 09:18 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by BPoland View Post
It took Jeep quite a while to make a decision in my case. My 2015 Cherokee had on going issues. I finally hit the breaking point when a front strut and mounting bracket needed to be replaced at about 8,000 miles. That's when I started referring to my Jeep as the problem child. It all worked out for me so far. My new Grand Cherokee has been built, just waiting for it to show up at the dealer. Good luck with your claim!

BP, that is really good news! Congrats on your soon to be new ride!
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