Possible buy-back, or other recourse? What can I reasonably expect from Jeep? - Page 3 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > 2014+ Jeep Grand Cherokee Ecodiesel 3.0

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #25  
Old 01-29-2016, 10:21 AM
diamonddavesaints's Avatar
Member
 
Join Date: Nov 2015
Posts: 43
Thanks: 39
Thanked 5 Times in 5 Posts
Rep Power: 446
diamonddavesaints is on a distinguished road
Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by BPoland View Post
I have a nephew who is a General Manager for a local dealership of a different brand. He is the one that gave me the advice not to say lawyer. He said that once the customer threatens to call a lawyer, all communication is terminated. All future communication has to go through their corporate legal department.



There is one bright spot if you do use a lawyer. In Maryland, the lemon law attorney's bills get paid by the car company. In a way that gives the car company more incentive to resolve the issue without the customer having to contact a lawyer. No lawyer fees to pay. If in their estimation you have a case that would result in the vehicle being replaced or bought back, if a lawyer were involved, it's actually cheaper to resolve it with the customer.

That is good advice. Never say lawyer to these people you are talking to at Jeep FCA help lines. That will usually immediately cut off your line of communication at that level.

If you do engage a lawyer it should be kept from FCA (don't say anything) until a case is filled and documents are served. This will give you the upper hand in case it goes to court. 9 times out of ten they will settle out of court.

Reply With Quote
Sponsored Links
Advertisement
 
  #26  
Old 01-29-2016, 03:26 PM
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: May 2013
Location: Colorado
Posts: 3,948
Thanks: 72
Thanked 264 Times in 236 Posts
Rep Power: 46199
lstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by BPoland View Post
I have a nephew who is a General Manager for a local dealership of a different brand. He is the one that gave me the advice not to say lawyer. He said that once the customer threatens to call a lawyer, all communication is terminated. All future communication has to go through their corporate legal department.

There is one bright spot if you do use a lawyer. In Maryland, the lemon law attorney's bills get paid by the car company. In a way that gives the car company more incentive to resolve the issue without the customer having to contact a lawyer. No lawyer fees to pay. If in their estimation you have a case that would result in the vehicle being replaced or bought back, if a lawyer were involved, it's actually cheaper to resolve it with the customer.
It isn't so much that you say lawyer to the dealer or FCA, it is more that laws are written in legalese that may resemble ordinary english, but may mean something else entirely. A good lawyer is one who will explain what your options are, what the process would be if you have to go there, what the downside of going there would be, and is perfectly willing to give you their card and tell you that you very likely don't need a lawyer as long as you are in good relations with the dealer, etc.

But, at least you'd be armed with better quality information than you'll ever get online.

And no, it would not be a good idea to start using the word lawyer with the dealer unless you have an incredibly good relationship or you ARE the dealer... Plus, unless you leave the brand, you are still going to be relying on the good will of that dealer if you do get a replacement.
Reply With Quote
  #27  
Old 01-29-2016, 04:19 PM
Premium Member
 
Join Date: Dec 2015
Posts: 29
Thanks: 4
Thanked 6 Times in 6 Posts
Rep Power: 374
BPoland is on a distinguished road
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by lstowell View Post
It isn't so much that you say lawyer to the dealer or FCA, it is more that laws are written in legalese that may resemble ordinary english, but may mean something else entirely. A good lawyer is one who will explain what your options are, what the process would be if you have to go there, what the downside of going there would be, and is perfectly willing to give you their card and tell you that you very likely don't need a lawyer as long as you are in good relations with the dealer, etc.

But, at least you'd be armed with better quality information than you'll ever get online.

And no, it would not be a good idea to start using the word lawyer with the dealer unless you have an incredibly good relationship or you ARE the dealer... Plus, unless you leave the brand, you are still going to be relying on the good will of that dealer if you do get a replacement.
Actually it's a member of the Jeep Resolution Team will make the recommendation as to if the vehicle should be replaced or not. At that point, the case would be turned over to a separate company - Impartial Services Group. They would contact you and let you know the terms of the replacement. In my case, since my Cherokee was under a year old it was MSRP of old vehicle to applied towards any vehicle in the Dodge, Chrysler, Jeep, Ram family. I can't say that's what they do all the time, just my case. You will definitely do better if you stay within the "family". Other options that were a possibility were help on a trade-in and buy back for cash. They could also charge you a usage fee based on age and mileage. There is some negotiating that can be done, but not much.
Reply With Quote
  #28  
Old 02-04-2016, 07:36 AM
echo7tango's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: Dec 2012
Location: SF Giants Nation 2010 / 2012 / 2014!
Posts: 849
Thanks: 121
Thanked 168 Times in 121 Posts
Rep Power: 67852
echo7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Jeep offered either an extended warranty or 8 free oil changes. I replied by saying the problem is systemic and may reoccur. I'm not interested in the warranty because I don't want to keep visiting the dealer for repeated fixes that haven't worked so far.

My case has been handed off to an independent company -- perhaps it's the Impartial Services Group mentioned by BPoland. I should hear back in a few days with their take on the situation.
__________________

2016 JGC CRD 3.0L V-6 WK2, QL, QD-II, ORA-II, Wrangler Duratrac 275/55-20
Lemon Law buy-back of my 2014 JGC CRD: http://tinyurl.com/e7t-JGC-CRD-buyBackSummary
SEMPER FIDELIS
Reply With Quote
The Following User Says Thank You to echo7tango For This Useful Post:
  #29  
Old 02-04-2016, 01:28 PM
CHALLENGERBIZJET's Avatar
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 2,703
Thanks: 225
Thanked 148 Times in 121 Posts
Rep Power: 9819
CHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Keep us posted
Reply With Quote
  #30  
Old 02-04-2016, 04:09 PM
Member
 
Join Date: Feb 2014
Posts: 101
Thanks: 3
Thanked 6 Times in 4 Posts
Rep Power: 1133
sc32valve is on a distinguished road
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

You are way late on any action. You should have opened a complaint ticket after the second CEL. Bought my 14 Eco in April, build date of March 3rd. By May I had my first CEL, by august, my 2nd CEL.

Notified Jeep at 11,500. CELs continued, Resolution team said replacement, ISG contacted me to order my replacement but said there was a 2 month wait on the diesel engine if I would like to buy back instead.

Jeep was bought back April of 2015. Got every dime back that I spent, including the extended warranty.

With so many miles on the Jeep, and late notification, there is most likely going to be some depreciation due.
__________________
2014 Grand Cherokee Overland EcoDiesel - Granite/Black (~18k) miles (Lemon), ORA II, Adv. Tech
2016 Grand Cherokee Overland EcoDiesel - Billet/Black, ORA II, Adv. Tech (on order)
Reply With Quote
  #31  
Old 02-05-2016, 02:31 AM
echo7tango's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: Dec 2012
Location: SF Giants Nation 2010 / 2012 / 2014!
Posts: 849
Thanks: 121
Thanked 168 Times in 121 Posts
Rep Power: 67852
echo7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Jeep called today. I have a new case manager. She said my case has been escalated to the highest group within Jeep and is under consideration for either trade assistance, extended warranty, or a buy-back. Said she needs a few days to research.

She said she is not from ISG.
__________________

2016 JGC CRD 3.0L V-6 WK2, QL, QD-II, ORA-II, Wrangler Duratrac 275/55-20
Lemon Law buy-back of my 2014 JGC CRD: http://tinyurl.com/e7t-JGC-CRD-buyBackSummary
SEMPER FIDELIS
Reply With Quote
  #32  
Old 02-05-2016, 02:47 AM
echo7tango's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: Dec 2012
Location: SF Giants Nation 2010 / 2012 / 2014!
Posts: 849
Thanks: 121
Thanked 168 Times in 121 Posts
Rep Power: 67852
echo7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by sc32valve View Post
You are way late on any action. You should have opened a complaint ticket after the second CEL. Bought my 14 Eco in April, build date of March 3rd. By May I had my first CEL, by august, my 2nd CEL.

Notified Jeep at 11,500. CELs continued, Resolution team said replacement, ISG contacted me to order my replacement but said there was a 2 month wait on the diesel engine if I would like to buy back instead.

Jeep was bought back April of 2015. Got every dime back that I spent, including the extended warranty.

With so many miles on the Jeep, and late notification, there is most likely going to be some depreciation due.
Well thanks, I think. Statements such as you should have done XYZ aren't too helpful -- it's like saying hey, you should go back in time. I could say to you that you should not have accepted yours at the point of sale with a bubbling paint job, and how does that help you? I see you are in NY. In California, if the problem is safety related then after 2x you can pursue lemon law. If not safety related then it's 4x. My 4x came at 7,495 and I continued to work with the dealer. At 30,000 miles my JGC has always been drivable. I've gotten some good use out of it and if I pay a little for that, it's fair. I've had some fun with my rig. Just this week I've twice hit the trails at Hollister Hills, my local jeep trails playground, including just today. Those practicing skills will transfer to another JGC if mine is traded or replaced.
__________________

2016 JGC CRD 3.0L V-6 WK2, QL, QD-II, ORA-II, Wrangler Duratrac 275/55-20
Lemon Law buy-back of my 2014 JGC CRD: http://tinyurl.com/e7t-JGC-CRD-buyBackSummary
SEMPER FIDELIS
Reply With Quote
  #33  
Old 02-10-2016, 01:59 AM
echo7tango's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: Dec 2012
Location: SF Giants Nation 2010 / 2012 / 2014!
Posts: 849
Thanks: 121
Thanked 168 Times in 121 Posts
Rep Power: 67852
echo7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Jeep called today to say I will get a replacement rig -- WOO-HOO! My case is being transferred to yet another case manager (the 4th) who handles replacements and they'll let me know what comes next. I am so very happy!
__________________

2016 JGC CRD 3.0L V-6 WK2, QL, QD-II, ORA-II, Wrangler Duratrac 275/55-20
Lemon Law buy-back of my 2014 JGC CRD: http://tinyurl.com/e7t-JGC-CRD-buyBackSummary
SEMPER FIDELIS
Reply With Quote
  #34  
Old 02-10-2016, 06:02 AM
Premium Member
 
Join Date: Dec 2015
Posts: 29
Thanks: 4
Thanked 6 Times in 6 Posts
Rep Power: 374
BPoland is on a distinguished road
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by echo7tango View Post
Jeep called today to say I will get a replacement rig -- WOO-HOO! My case is being transferred to yet another case manager (the 4th) who handles replacements and they'll let me know what comes next. I am so very happy!
You should get a call from ISG within 5-7 business days. They will be the ones that lay out the terms of the replacement. Good luck. My new Grand Cherokee is sitting in a rail yard 10 miles away. Hopefully I'll have it by the weekend.
Reply With Quote
  #35  
Old 02-10-2016, 12:02 PM
echo7tango's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: Dec 2012
Location: SF Giants Nation 2010 / 2012 / 2014!
Posts: 849
Thanks: 121
Thanked 168 Times in 121 Posts
Rep Power: 67852
echo7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by BPoland View Post
You should get a call from ISG within 5-7 business days. They will be the ones that lay out the terms of the replacement. Good luck. My new Grand Cherokee is sitting in a rail yard 10 miles away. Hopefully I'll have it by the weekend.
Hopefully you'll get it soon. Please keep us posted. Can you share your replacement experience?
__________________

2016 JGC CRD 3.0L V-6 WK2, QL, QD-II, ORA-II, Wrangler Duratrac 275/55-20
Lemon Law buy-back of my 2014 JGC CRD: http://tinyurl.com/e7t-JGC-CRD-buyBackSummary
SEMPER FIDELIS
Reply With Quote
  #36  
Old 02-10-2016, 12:16 PM
Jsboening's Avatar
Member
My Jeep: 2015 6.4L SRT WK2
 
Join Date: Nov 2014
Location: Rockford, MI
Posts: 934
Thanks: 121
Thanked 202 Times in 164 Posts
Rep Power: 2304
Jsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by echo7tango View Post
Jeep called today to say I will get a replacement rig -- WOO-HOO! My case is being transferred to yet another case manager (the 4th) who handles replacements and they'll let me know what comes next. I am so very happy!

Congrats on the outcome!


Sent from my iPhone using JeepGarage
Reply With Quote
Reply

Tags
jeep

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Do I have any recourse here? Asorr1 Grand Cherokee - WK2 - 21 07-14-2015 11:23 PM
What can we expect of Jeep Brown interior? Keirik Grand Cherokee - WK2 - 30 02-28-2013 08:15 AM
Reasonably priced sources for OEM 18" and 20" wheels Ernest Suspension/Driveline/Brakes/Wheels/Tires 3 12-02-2011 09:27 PM
SO....Harry ole buddy ole pal....when can we expect some front QA1 struts? Scottina06 Suspension/Driveline/Brakes 12 05-18-2011 09:51 PM
When can we expect better fuel mileage? Jeepleap Grand Cherokee - WK2 - 40 10-14-2010 09:16 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 11:09 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.