Possible buy-back, or other recourse? What can I reasonably expect from Jeep? - Page 4 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > 2014+ Jeep Grand Cherokee Ecodiesel 3.0

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #37  
Old 02-15-2016, 10:58 PM
echo7tango's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: Dec 2012
Location: SF Giants Nation 2010 / 2012 / 2014!
Posts: 850
Thanks: 121
Thanked 170 Times in 121 Posts
Rep Power: 67854
echo7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

In my earlier back-and-forth with Jeep (really, FCA), before they agreed to replace my rig, there was one sticking point. Because I had picked up my rig from the dealership after their latest fix in late January, and because it was running fine then, Jeep said that since my rig was running well then 'the problem' is fixed, there is no longer any problem, and the lady had no choice but to close the case.

They're pushing back. I had to push back at them. She was quite insistent. Very.

Throughout this process I had always remained calm and polite and professional. But as she insisted, no matter what I said, she stood her ground. I could feel my blood pressure rising.

But people in this thread said it's important to stay polite, and also never to say the word lawyer (I doubt I'd ever say that). I collected myself and stayed polite and calm. I had sent them my summary, basically what's in post #1. I asked her to open it and look at it. I focused on the facts that this problem is a systemic one, and that they've never addressed the root cause. I told her the right way to resolve this problem was to give me my money back, or a trade in, or a replacement. I kept using the words systemic problem.

I insisted. She finally relented, escalated my case and, fast forwarding to recently, they authorized a replacement.

Earlier today I submitted the order. The brand new replacement should arrive in 10-12 weeks.

__________________

2016 JGC CRD 3.0L V-6 WK2, QL, QD-II, ORA-II, Wrangler Duratrac 275/55-20
Lemon Law buy-back of my 2014 JGC CRD: http://tinyurl.com/e7t-JGC-CRD-buyBackSummary
SEMPER FIDELIS
Reply With Quote
The Following 3 Users Say Thank You to echo7tango For This Useful Post:
Sponsored Links
Advertisement
 
  #38  
Old 02-15-2016, 11:50 PM
diamonddavesaints's Avatar
Member
 
Join Date: Nov 2015
Posts: 43
Thanks: 39
Thanked 5 Times in 5 Posts
Rep Power: 447
diamonddavesaints is on a distinguished road
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by echo7tango View Post
In my earlier back-and-forth with Jeep (really, FCA), before they agreed to replace my rig, there was one sticking point. Because I had picked up my rig from the dealership after their latest fix in late January, and because it was running fine then, Jeep said that since my rig was running well then 'the problem' is fixed, there is no longer any problem, and the lady had no choice but to close the case.



They're pushing back. I had to push back at them. She was quite insistent. Very.



Throughout this process I had always remained calm and polite and professional. But as she insisted, no matter what I said, she stood her ground. I could feel my blood pressure rising.



But people in this thread said it's important to stay polite, and also never to say the word lawyer (I doubt I'd ever say that). I collected myself and stayed polite and calm. I had sent them my summary, basically what's in post #1. I asked her to open it and look at it. I focused on the facts that this problem is a systemic one, and that they've never addressed the root cause. I told her the right way to resolve this problem was to give me my money back, or a trade in, or a replacement. I kept using the words systemic problem.



I insisted. She finally relented, escalated my case and, fast forwarding to recently, they authorized a replacement.



Earlier today I submitted the order. The brand new replacement should arrive in 10-12 weeks.

Congrats echo7tango, glad your persistence and perseverance paid off!
Reply With Quote
The Following User Says Thank You to diamonddavesaints For This Useful Post:
  #39  
Old 02-16-2016, 05:10 AM
Premium Member
 
Join Date: Dec 2015
Posts: 29
Thanks: 4
Thanked 6 Times in 6 Posts
Rep Power: 375
BPoland is on a distinguished road
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Now that they have agreed on replacement, you move to the next step in the process. ISG, or at least it was for mine. They will send you the terms of the replacement. It was after we agreed on terms, that she put me in touch with the salesman that would handle the order for the new Jeep. Don't get too excited yet because there is another step in their process.

After your new Jeep arrives at the dealer, the salesman will send paperwork to ISG, who will review it and request a transfer agent be assigned to the case. After a couple days, you will get an agent assigned to the case. ISG then sends the paperwork to the agent. He has up to 72 hours to contact you, to set up an appointment for you to surrender your car to him and pick up the new one. His job is to inspect the old car for and damage, take car of transferring ownership of the old one to XXX, and get you into your new one (registration, title work). That is the point where I'm at in their process. Using this web site I was able to track my almost mine Grand Cherokee through the build process, it's movement through the railroad shipment and delivery to the dealer. So the car is here. I can see it. It's also listed on the dealer's web site, but I have to wait for their (ISG's) process to grind on. Can you tell I'm not a patient person these days. I feel like a kid on Christmas Eve, only Christmas never seems to get here. I'm hoping by the weekend, or next week.

Good Luck!
Reply With Quote
The Following User Says Thank You to BPoland For This Useful Post:
  #40  
Old 02-16-2016, 03:03 PM
CHALLENGERBIZJET's Avatar
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 2,703
Thanks: 225
Thanked 148 Times in 121 Posts
Rep Power: 9820
CHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

We're all waiting with you both hang in there. 😎
Reply With Quote
  #41  
Old 02-16-2016, 05:31 PM
echo7tango's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: Dec 2012
Location: SF Giants Nation 2010 / 2012 / 2014!
Posts: 850
Thanks: 121
Thanked 170 Times in 121 Posts
Rep Power: 67854
echo7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by BPoland View Post
Now that they have agreed on replacement, you move to the next step in the process. ISG, or at least it was for mine. They will send you the terms of the replacement. It was after we agreed on terms, that she put me in touch with the salesman that would handle the order for the new Jeep. Don't get too excited yet because there is another step in their process.

After your new Jeep arrives at the dealer, the salesman will send paperwork to ISG, who will review it and request a transfer agent be assigned to the case. After a couple days, you will get an agent assigned to the case. ISG then sends the paperwork to the agent. He has up to 72 hours to contact you, to set up an appointment for you to surrender your car to him and pick up the new one. His job is to inspect the old car for and damage, take car of transferring ownership of the old one to XXX, and get you into your new one (registration, title work). That is the point where I'm at in their process. Using this web site I was able to track my almost mine Grand Cherokee through the build process, it's movement through the railroad shipment and delivery to the dealer. So the car is here. I can see it. It's also listed on the dealer's web site, but I have to wait for their (ISG's) process to grind on. Can you tell I'm not a patient person these days. I feel like a kid on Christmas Eve, only Christmas never seems to get here. I'm hoping by the weekend, or next week.

Good Luck!
Thanks, all. And good luck to you too BPoland.

Our situations are slightly different in that you had problems with your 2015 Jeep Cherokee KL and are upgrading to a WK2, while I am swapping essentially identical CRD WK2s. Nevertheless it is good that we share our experiences, so that others may benefit. Here's a link to BPoland's thread: Good Bye 2015 KL Limited, Hello WK2 Limited

While I wait for my new Grand Cherokee, I still enjoy my WK2 which has been running well since I got it back from the shop on 25 Jan. If my MIL lights, and the chances of this are not small given its history, I'll take care of it but my replacement rig isn't far away. This rig has never stranded me. I have never had to shut it down and stop right away. So I expect this to continue until my replacement arrives (fingers crossed!). In the meantime I will enjoy these 'free' miles. I'm toying with a road trip to family in Texas next week.

In California the law requires I pay a Mileage Usage Fee. Fortunately the first documented time I experienced this problem was early, at 3,767 miles on 17 Jun 2014 when my rig was less than 3 months old. The Mileage Usage Fee for that is about $1,700. I will owe that and pay it when I take ownership of the replacement (actually I will try to add that to the financing terms, 0% for 36 months. I have about 12 months of payments left).

All miles after 3,767 are 'free' to me, fee-wise.

Currently my rig has 30,000 miles and if I had to pay the Mileage Usage Fee for all of those miles it would be about $13,000. That's substantial. For others in a Lemon Law situation, this fee could be a substantial hindrance indeed. Something to be aware of.

I ordered the exact same WK2 as what I have now, with one added feature: the $95.00 engine heater. I will have to pay for that, plus taxes. On my bucket list is to drive an ice road in northern Canada. If I want to drive to Tuk I have to do it soon, before the new road is finished.
__________________

2016 JGC CRD 3.0L V-6 WK2, QL, QD-II, ORA-II, Wrangler Duratrac 275/55-20
Lemon Law buy-back of my 2014 JGC CRD: http://tinyurl.com/e7t-JGC-CRD-buyBackSummary
SEMPER FIDELIS
Reply With Quote
  #42  
Old 02-16-2016, 07:46 PM
Premium Member
 
Join Date: Dec 2015
Posts: 29
Thanks: 4
Thanked 6 Times in 6 Posts
Rep Power: 375
BPoland is on a distinguished road
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Let me know if you end up doing it without a transfer agent. I too could have done a straight swap for an identical KL. By choosing the WK2, it didn't change the process I have to go through, as far as I know. I just wanted to get away from the KL problems.
Reply With Quote
  #43  
Old 02-16-2016, 08:41 PM
echo7tango's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: Dec 2012
Location: SF Giants Nation 2010 / 2012 / 2014!
Posts: 850
Thanks: 121
Thanked 170 Times in 121 Posts
Rep Power: 67854
echo7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by BPoland View Post
Let me know if you end up doing it without a transfer agent. I too could have done a straight swap for an identical KL. By choosing the WK2, it didn't change the process I have to go through, as far as I know. I just wanted to get away from the KL problems.
ISG is involved (Impartial Services Group). They contacted me last week and are the ones who are coordinating the replacement.

Is that what you're asking, are they the transfer agent you speak of?
__________________

2016 JGC CRD 3.0L V-6 WK2, QL, QD-II, ORA-II, Wrangler Duratrac 275/55-20
Lemon Law buy-back of my 2014 JGC CRD: http://tinyurl.com/e7t-JGC-CRD-buyBackSummary
SEMPER FIDELIS
Reply With Quote
  #44  
Old 02-16-2016, 10:00 PM
Premium Member
 
Join Date: Dec 2015
Posts: 29
Thanks: 4
Thanked 6 Times in 6 Posts
Rep Power: 375
BPoland is on a distinguished road
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

The transfer agent is requested by ISG. Not what affiliation he has. He is the person charged with transferring owner ship of The old and new cars. He will also inspect your old one for any damage that must be fixed prior to you surrendering the old car.

At least, that's what was excited pained to me. Vic I could just deal with the salesman, this thing would have been done last Saturday. Please let me know if you follow back the same process.
Reply With Quote
  #45  
Old 02-16-2016, 10:26 PM
Jsboening's Avatar
Member
My Jeep: 2015 6.4L SRT WK2
 
Join Date: Nov 2014
Location: Rockford, MI
Posts: 934
Thanks: 121
Thanked 202 Times in 164 Posts
Rep Power: 2306
Jsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond reputeJsboening has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by BPoland View Post
The transfer agent is requested by ISG. Not what affiliation he has. He is the person charged with transferring owner ship of The old and new cars. He will also inspect your old one for any damage that must be fixed prior to you surrendering the old car.



At least, that's what was excited pained to me. Vic I could just deal with the salesman, this thing would have been done last Saturday. Please let me know if you follow back the same process.

That's how mine went. However, I had my new SRT for probably a month before the transfer agent got around to inspecting my lemoned one. They are pretty strict about damage and having all the manuals returned. I did however get away with keeping the aluminum pedals that come in a box with the SRT. My SRT only had a couple hundred miles on it when my problems began so my mileage fees were waived. The biggest pain was dealing with ISG. I went from agent to agent and had to keep resubmitting my documents. It felt like a stall tactic or maybe ISG just burns through employees. In the end it all paid off.


Sent from my iPhone using JeepGarage
Reply With Quote
  #46  
Old 02-23-2016, 01:30 AM
Shannon's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: May 2013
Location: Lakeville, MN
Posts: 1,585
Thanks: 234
Thanked 223 Times in 143 Posts
Rep Power: 11502
Shannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

After mine being in the shop 2 months out of the last 3 months, mine was finally approved for a replacement today . I have been in contact with Chrysler reps for the past few months. Turns out, mine was one of the first Ecodiesels off the line back in late 13 (being told it was the first one - built by the pilot build team). I came in just under the limit for Minnesota lemon law (I was a week shy of 2 years and at 35,000 miles) when the worst of the problems began.
The parts in my jeep were a mix of American and European parts. Needless to say, the dealer had a heck of a time making repairs, as star cases had to be opened to see what parts were originally put in the jeep. They kept making repairs that had to be repeated multiple times.
Looking forward to the call so we can negotiate the terms of the buy back. Did speak with a lawyer on the side who says he can get it replaced for me for $5000 - he says he will charge me 5% of original purchase price, even though he gets paid from Jeep - he says he feels the customer should pay something. Says he can get my usage fee for about $2000.
Per Lemon law in my state, usage fee is 10 cents per mile, which would work out to $3500 dollars. I am going it alone, unless they come back with a number above $5000
I think I can get it lower, being it was in the shop for about 15% of the time that I owned it, making full payments during the months I did not have it, and being that it ruined a vacation, and I had to cancel 2 other vacations due to mechanical failures. Will post more when I know more.
__________________
SFU: : 2016 Overland 4X4 EcoDiesel, Billet Silver/Black. ORAII, Adv Tech, Engine Heater - REPLACED: 2014 Overland 4X4 EcoDiesel, Billet Silver/Black. ORAII, Adv Tech, Engine Heater, with 2000 coats of paint



Current Rides:
2016 Jeep Grand Cherokee Overland Ecodiesel
2015 Cherokee Latitude (wife's ride)
2008 20' Four Winns bow rider speed boat
Reply With Quote
  #47  
Old 02-23-2016, 03:29 AM
Premium Member
 
Join Date: Dec 2015
Posts: 29
Thanks: 4
Thanked 6 Times in 6 Posts
Rep Power: 375
BPoland is on a distinguished road
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Just a quick follow up. My buy back was completed on Saturday. It was a quick transaction. The total time spent surrendering the 2015 Cherokee and purchasing the 2016 Grand Cherokee was 20 minutes total. I'm a happy man. The buy back process did take a while, almost 3 months. That could have been lessened by replacing it with dealer stock, instead of ordering one.

Good luck to all going through this.

BP
Reply With Quote
The Following User Says Thank You to BPoland For This Useful Post:
  #48  
Old 02-23-2016, 03:25 PM
CHALLENGERBIZJET's Avatar
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 2,703
Thanks: 225
Thanked 148 Times in 121 Posts
Rep Power: 9820
CHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond reputeCHALLENGERBIZJET has a reputation beyond repute
Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Send us pics of the new ride.
Reply With Quote
Reply

Tags
jeep

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Do I have any recourse here? Asorr1 Grand Cherokee - WK2 - 21 07-14-2015 11:23 PM
What can we expect of Jeep Brown interior? Keirik Grand Cherokee - WK2 - 30 02-28-2013 08:15 AM
Reasonably priced sources for OEM 18" and 20" wheels Ernest Suspension/Driveline/Brakes/Wheels/Tires 3 12-02-2011 09:27 PM
SO....Harry ole buddy ole pal....when can we expect some front QA1 struts? Scottina06 Suspension/Driveline/Brakes 12 05-18-2011 09:51 PM
When can we expect better fuel mileage? Jeepleap Grand Cherokee - WK2 - 40 10-14-2010 09:16 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 12:41 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.