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  #49  
Old 02-23-2016, 03:43 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by echo7tango View Post
Well thanks, I think. Statements such as you should have done XYZ aren't too helpful -- it's like saying hey, you should go back in time. I could say to you that you should not have accepted yours at the point of sale with a bubbling paint job, and how does that help you?
Hi sc32valve, as I reread my reply to you it sure comes across as snarky. I hope you accept this apology, snarkness was not intended. I better watch out how I say things.

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  #50  
Old 02-23-2016, 03:49 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by BPoland View Post
Just a quick follow up. My buy back was completed on Saturday. It was a quick transaction. The total time spent surrendering the 2015 Cherokee and purchasing the 2016 Grand Cherokee was 20 minutes total. I'm a happy man. The buy back process did take a while, almost 3 months. That could have been lessened by replacing it with dealer stock, instead of ordering one.

Good luck to all going through this.

BP
Congrats there BP! Yes please post some pics.

I am looking forward to mine arriving. Today ISG told me they have the order submittal and with the ISG escalation it should arrive 4-6 weeks. I am not holding my breath on that but if they deliver on that, that'd be way cool.
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  #51  
Old 02-23-2016, 03:55 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

It will have to wait until it stops raining 😃
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  #52  
Old 02-23-2016, 06:55 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

That seems about right. I ordered mine on 12/28. It was built on 1/23 and delivered on 2/17. Some of that hold up was because they weren't building WK2s for two or 3 weeks. Once the car is delivered, it takes about a week to 10 days, or did for me any way.
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  #53  
Old 02-24-2016, 10:18 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

My replacement was ordered yesterday and is on Milous' MOTS: Jeep Garage - Jeep Forum. Now I just have to wait.

I'm a happy camper. Thanks again to all the good advice here, and especially to BPoland.
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  #54  
Old 02-24-2016, 10:40 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

I was told by my salesman that replacement vehicles are 'Hot Tagged', which supposedly moves them through the production process quicker. I'm not sure how true that is.
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  #55  
Old 02-24-2016, 10:51 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by echo7tango View Post
My replacement was ordered yesterday and is on Milous' MOTS: Jeep Garage - Jeep Forum. Now I just have to wait.



I'm a happy camper. Thanks again to all the good advice here, and especially to BPoland.

Are you getting another diesel?


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  #56  
Old 02-24-2016, 01:28 PM
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Talking Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by Jsboening View Post
Are you getting another diesel?
Most definitely.

Gushing a little bit... It is (and has been) a great motor. Great torque, it'll cruise at 100mph easily on our open highways here in the west, just don't get caught, and it'll get over 30mpg and go over 800 miles on a tank. What's not to love? I don't need to win any drag races but it'll get up and go fast enough for my needs.

Given the chance for a 'Do-Over' we're staying with this rig.

Apologies for gushing a bit but I do love this rig. Luxury and comfort and off-road ability too. If they could make it a diesel electric hybrid, it would be even more perfect. Alright I'll stop there.
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  #57  
Old 05-14-2016, 02:32 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Well the wheels of justice moved slowly, and yesterday the dealer called to say all is set for the vehicle exchange. It is set for Sunday afternoon. Finally!

So as my signature states (and that will soon change),

2014 JGC CRD 3.0L Overland (Nov 2013 build): white/tan, QL & QD-2, Wrangler Duratrac 275/55-20

Soon to be replaced by:
2016 JGC CRD 3.0L Overland, 3/14/16 build date (π day), QL & QD-2

There's a Wheel Works nearby and I'll swap rubber. No more Forteras for me.
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  #58  
Old 05-14-2016, 03:01 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by echo7tango View Post
Well the wheels of justice moved slowly, and yesterday the dealer called to say all is set for the vehicle exchange. It is set for Sunday afternoon. Finally!

So as my signature states (and will soon change,

2014 JGC CRD 3.0L Overland (Nov 2013 build): white/tan, QL & QD-2, Wrangler Duratrac 275/55-20

Soon to be replaced by:
2016 JGC CRD 3.0L Overland, 3/14/16 build date (π day), QL & QD-2

There s a Wheel Works nearby and I'll swap rubber. No more Forteras for me!
Congrats. The new rig comes with Goodyear Wranglers. I'm happy with the ride. My exchange happened about 6 weeks ago, and I am still waiting for Jeep to transfer the warranty to the new Jeep. Many calls, and they keep saying they see it needs to happen, but no one is taking care of it. Will call again this week. You are going to like the new shifter too!!!. Plus a few new features. Travel link is now a 5 year free subscription. You can now search songs via blue tooth, and the maps are better with a few new options. Hands free Siri is nice, and the layout of the EVIC is slightly different, with the addition of adding a yellow color. For the adaptive cruise control, the color changed to green, and it adds a bar to show if it is tracking a car in front of you. Other wise about the same as a 14, but hopefully without the headaches. You will also be a member of the Jeep wave club, which will give you 2 oil changes and 2 free tire rotations per year for the first two years for a total of 4 free oil changes.
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  #59  
Old 05-16-2016, 09:57 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by BPoland View Post
Having just gone through this process in Maryland with my 2015 Cherokee Limited, I do speak from a little experience. My Cherokee likes the dealer's garage more than mine. I know your frustration, but I have found a couple key rules.

#1 Be Nice. These case workers deal with PO'd people all day. Everyone they talk to is PO'd, so Be Nice. Be the exception.

#2 Do not say Lawyer! Saying Lawyer, changes the whole tone of the conversation. Most times, they will no longer talk to you. Their lawyers will want to talk to your lawyer. At some point, If you haven't found a resolution, you may have to take that step, but probably not up front.

#3 Be prepared to pay "something" for a replacement. You have had use of the car for over a year and 19,000 miles, and if the replacement is more expensive than the current one, you can expect to be responsible the cost difference.

#4 If they offer you a deal, look at it objectively. If you feel the deal is lacking and you want to pursue it, that would be the time to contact a lawyer.

#5 If you contact a lawyer, you will need documentation. Times, dates, shop receipts and any other supporting documentation and notes you can find. The lawyer will want any and all documentation you can give him.

#6 A Lemon Law Lawyer shouldn't cost you anything. Their fee gets paid by the car company, but you will want to check that out as well.


In my case, Jeep Customer Care agreed that my Cherokee Limited needed to be replaced. On 12/28/15, I ordered a 2016 Grand Cherokee Limited. I am responsible for the difference between the cost of the 2015 and the 2016. This was all done without the assistance of a lawyer. It can be done.

Good Luck!
I agree with your 1st point but your second and third are not my accurate in my experience.


I didn't wait for FCA to act on my behalf as, based on the less-than-vigorous reaction I received from both the dealer and FCA "customer care" when my MY14 ED Summit (which we had for 19 months and 19,000 miles) ate its fuel pump a month ago. Clearly FCA will only move forward when the prospects of getting in front of a judge are imminent. So why wait? And here in CA the Lemmon Law is very consumer friendly.

I'm not interested in a replacement at this point. I want ALL the money back I laid out for it, plus a PITA factor.

Shame as we really liked the vehicle. But dealing with FCA is such a nightmare I have no confidence in them going forward.


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  #60  
Old 05-17-2016, 03:34 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by Rule62 View Post
I agree with your 1st point but your second and third are not my accurate in my experience.


I didn't wait for FCA to act on my behalf as, based on the less-than-vigorous reaction I received from both the dealer and FCA "customer care" when my MY14 ED Summit (which we had for 19 months and 19,000 miles) ate its fuel pump a month ago. Clearly FCA will only move forward when the prospects of getting in front of a judge are imminent. So why wait? And here in CA the Lemmon Law is very consumer friendly.

I'm not interested in a replacement at this point. I want ALL the money back I laid out for it, plus a PITA factor.

Shame as we really liked the vehicle. But dealing with FCA is such a nightmare I have no confidence in them going forward.


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It (paying something for a replacement) is state specific but in California I have to pay the mileage usage fee. Since the problem first occurred at under 4,000 miles, those are the only miles I'm charged for. It comes out to $1,600. Also, Jeep/FCA is covering the cost difference between a MY2014 and a MY2016, because I am getting another JGC. That also might be a California requirement.

Good luck in your case and I would have loved to get something for the PITA factor. I hope you get that

I had a sudden schedule conflict so had to reschedule to this coming Sunday. Fortunately my 2014 has been usable, and all the miles I've been putting on it are at no cost to me.
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