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  #61  
Old 05-17-2016, 03:45 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

The way my buyback worked was they take MSRP of your Jeep from when you bought it then divide that 120,000 (expected mileage lifetime). Then multiply that by the mileage of your first repair. That is the usage cost per mile that they will deduct from your original MSRP to get the current value of your vehicle.
Example your MSRP was $45,000/120000=0.375 cents per mile.
First repair was at 5000 miles X 0.375=$1,875.00 for your usage
$45,000.00-$1875.00=$43125.00 is what they say your vehicle is now worth.
You go find a new Jeep product that cost $43,125.00 or MORE for MSRP. You pay whatever the difference is. The only way you come out ahead is if you bought your Jeep for well below MSRP and you can get them to throw in an extended warranty and free oil changes.

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  #62  
Old 05-17-2016, 04:11 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by function12 View Post
The way my buyback worked was they take MSRP of your Jeep from when you bought it then divide that 120,000 (expected mileage lifetime). Then multiply that by the mileage of your first repair. That is the usage cost per mile that they will deduct from your original MSRP to get the current value of your vehicle.
Example your MSRP was $45,000/120000=0.375 cents per mile.
First repair was at 5000 miles X 0.375=$1,875.00 for your usage
$45,000.00-$1875.00=$43125.00 is what they say your vehicle is now worth.
You go find a new Jeep product that cost $43,125.00 or MORE for MSRP. You pay whatever the difference is. The only way you come out ahead is if you bought your Jeep for well below MSRP and you can get them to throw in an extended warranty and free oil changes.
Were you represented by legal counsel or did FCA come to you with this directly?
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  #63  
Old 05-17-2016, 04:24 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

No but I should have. Had to listen to a lot of broken promises. Lot of wasted time on the phone. ZERO help from my dealership. Started the process in late January of 2015 and it did not end until late June 2015. I should have taken my money and run. That was an option but we got a '15 V8 non 4X4 summit and hate it, the dealership, and the MFG until Feb of 16. Left for Porsche.
At least with a lemon law attorney they will force them in to the same deal as above but you won't have to do the hours and hours and hours of phone calls and emails. Plus they won't be able to lie and break promises to them.
Good luck. Document, document, and document. Get copies of everything. Correspond in emails if you can. That way you have in writing. I had to start recording phone call too. Just sad...
As other has said be nice and ask for help!! Beg for help but be nice.
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  #64  
Old 05-17-2016, 05:17 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

The contact person at my dealership wasn't helpful, dragging his feet, unresponsive to me and to STERICYCLE (the independent liaison). I had to find out the org structure, and a tactful yet firm email to them (the guy and his boss, CC to his boss's boss and another manager) got things moving. Since then I worked with the boss who has been responsive.

There was another difficult person at FCA and I had to be firm and insistent, but also polite and professional. Not always easy, I wanted to call that lady an idiot, but didn't.

Other than that things went okay. My 2014 is running well so I've been lucky to have a car throughout this.
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  #65  
Old 05-17-2016, 05:41 PM
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Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by echo7tango View Post
The contact person at my dealership wasn't helpful, dragging his feet, unresponsive to me and to STERICYCLE (the independent liaison). I had to find out the org structure, and a tactful yet firm email to them (the guy and his boss, CC to his boss's boss and another manager) got things moving. Since then I worked with the boss who has been responsive.



There was another difficult person at FCA and I had to be firm and insistent, but also polite and professional. Not always easy, I wanted to call that lady an idiot, but didn't.



Other than that things went okay. My 2014 is running well so I've been lucky to have a car throughout this.




I don't have nearly the quantity of patience to suffer that level of foolishness without "making it worse". So I lawyered up. Let them deal with the BS. That's what they get paid for.
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  #66  
Old 05-17-2016, 11:41 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Buy backs vary depending on what state you live in. My situation occurred with 35,000 miles at 2- years. I bought in Texas, but registered in Minnesota. I would have had to pay $11,000 usage fee for Texas, but for Minnesota, there was no usage fee. I got full MSRP back, and for the replacement, only had to pay the difference between a 2014 and a 2016. In the end, I only paid $1065 (taxes included) for my new 2016. Also, since it took so long for the buy back, I had 40,000 mile on it at the time of the replacement. Nice thing is the 2014 was half paid off, so I just have to continue to pay off the 2014.
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  #67  
Old 05-18-2016, 12:45 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by Shannon View Post
Buy backs vary depending on what state you live in. My situation occurred with 35,000 miles at 2- years. I bought in Texas, but registered in Minnesota. I would have had to pay $11,000 usage fee for Texas, but for Minnesota, there was no usage fee. I got full MSRP back, and for the replacement, only had to pay the difference between a 2014 and a 2016. In the end, I only paid $1065 (taxes included) for my new 2016. Also, since it took so long for the buy back, I had 40,000 mile on it at the time of the replacement. Nice thing is the 2014 was half paid off, so I just have to continue to pay off the 2014.


Most of the Southern states have virtually non-existent consumer protection laws. Fortunately, CA is much like MN only the plaintiff gets to choose between a refund or replacement. Our '14 is paid for and we're done with diesel...and FCA for that matter so we are electing a cash out plus.
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  #68  
Old 05-18-2016, 01:17 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by Rule62 View Post
Most of the Southern states have virtually non-existent consumer protection laws. Fortunately, CA is much like MN only the plaintiff gets to choose between a refund or replacement. Our '14 is paid for and we're done with diesel...and FCA for that matter so we are electing a cash out plus.
The problems with the diesels have been worked out. It was the very early build 14's that had the issues. I have heard horror stories about all manufacturers, including Lexus, BMW, and Mercedes. Unfortunately, a lemon comes off the line, even in the best factories. Sorry you are soured on Jeep. Good luck with your next vehicle.
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  #69  
Old 05-18-2016, 01:35 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by Shannon View Post
The problems with the diesels have been worked out. It was the very early build 14's that had the issues. I have heard horror stories about all manufacturers, including Lexus, BMW, and Mercedes. Unfortunately, a lemon comes off the line, even in the best factories. Sorry you are soured on Jeep. Good luck with your next vehicle.


Thank you. I know lemons come from all makes and model lines. I had two different Cadillacs back in '88 and '01 that had their motors replaced under warranty. But Cadillac stepped up and got it done quickly and kept me happy in the mean time.

I do not believe that all the problems with the EcoDiesel motors have been worked out, however. Here's just one example of why. http://www.carbuzz.com/m/article.aspx?Id=32734


I still have an MY '14 JK that has performed flawlessly through 8000 miles. I really liked my WK2 and this could have all been worked out if FCA had stepped up from the beginning and owned the problem. But the lack of any kind of response had been unacceptable to say the least. It leaves me unable to imagine a scenario where I could trust the people behind the product again. And, really that's the only measure of customer service. It's how a situation like this is handled (or not) that reveals the true integrity of the company.
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Old 05-18-2016, 08:30 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by Rule62 View Post
I really liked my WK2 and this could have all been worked out if FCA had stepped up from the beginning and owned the problem. But the lack of any kind of response had been unacceptable to say the least. It leaves me unable to imagine a scenario where I could trust the people behind the product again. And, really that's the only measure of customer service. It's how a situation like this is handled (or not) that reveals the true integrity of the company.
I could not agree with you more. If they had just made the process less hassle and not made you feel like a total piece of crap for wanting a vehicle the does not live at their shop. I might have stayed too. Not one apology for the 5-6 month ordeal we went through and that does not include the 12 months worth of visits to the repair shop.
The icing on the cake was when the dealership almost refused to do a collateral swap with Chrysler Financial. They wanted to do a new sale, so they could get credit for a sale. I told them at the beginning that I would only do a collateral swap on my loan. The day we go to swap jeeps they tried to pull this. We had to wait to more weeks for them to submit the paperwork to Chrysler Financial. More wasted time.
How can you trust a company/dealership when they are trying to trip/screw you up the whole way along the process.
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Old 05-18-2016, 08:45 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by Rule62 View Post
Most of the Southern states have virtually non-existent consumer protection laws. Fortunately, CA is much like MN only the plaintiff gets to choose between a refund or replacement. Our '14 is paid for and we're done with diesel...and FCA for that matter so we are electing a cash out plus.
My choices (also in CA) were three:
- refund
- replacement with any car in the FCA auto lines (Fiat, Chrysler, Jeep, Dodge)
- replacement for another like-optioned JGC CRD (common-rail diesel, the EcoDiesel that I don't want to abbreviate like erectile dysfunction)

We like the JGC CRD so that's what we took. Same color, same 20" wheels and the rear ELSD, plus the Trail Rated skid plates of the ORA-II package. Everything we have now. The only added option was the plug wire for the engine heater which was less than $100.

Rule62 have you decided what you will get instead of the JGC?
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  #72  
Old 05-19-2016, 12:50 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by echo7tango View Post
My choices (also in CA) were three:

- refund

- replacement with any car in the FCA auto lines (Fiat, Chrysler, Jeep, Dodge)

- replacement for another like-optioned JGC CRD (common-rail diesel, the EcoDiesel that I don't want to abbreviate like erectile dysfunction)



We like the JGC CRD so that's what we took. Same color, same 20" wheels and the rear ELSD, plus the Trail Rated skid plates of the ORA-II package. Everything we have now. The only added option was the plug wire for the engine heater which was less than $100.



Rule62 have you decided what you will get instead of the JGC?


Not yet. It's my wife's daily driver so she gets a big chunk of the vote.
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