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  #85  
Old 08-05-2016, 10:35 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by PHILA View Post
They are professionals who handle this daily.


Well, my "professionals" got their "professionals" to write a really big check to make me go away. So, as I've said before, it worked for me!

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  #86  
Old 08-05-2016, 10:55 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

That is great. FCA needs to back thier product and take better care of the customers who have problems better
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  #87  
Old 08-05-2016, 11:15 PM
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Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

FCA about to buy back my jeep as well. I have 70k on my wk2 Eco diesel and they can't fix my 2nd to 1st gear down shift bump. My lemon law layer in ca is so on them right now.
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Old 08-06-2016, 03:45 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

I have not had that much luck with my issues. The JGC has been to the dealer entirely to much and spent entirely to many days there for this to be normal. . Everything thing from factory window assembly falling out to multiple engine issues, and continued radio issues. I have the shifting problem that just gets dismissed as "normal". I have been contacted from FCA customer group and they have issued 4+ case numbers but just replace parts, I return with additional issues(sometimes the same) and it goes round and round. It seems they are waitting my warranty out then will tell me to go pound sand. I have become very frustrated with the process and do not see an end. Likely trading out and moving on.
I have received just about every rental that FCA has to offer from a fiat 500, Dodge journey, Jeep renegade, Dodge charger, Ram 1500, and minivans. Never a wrangler.
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  #89  
Old 08-06-2016, 03:51 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by PHILA View Post
I have not had that much luck with my issues. The JGC has been to the dealer entirely to much and spent entirely to many days there for this to be normal. . Everything thing from factory window assembly falling out to multiple engine issues, and continued radio issues. I have the shifting problem that just gets dismissed as "normal". I have been contacted from FCA customer group and they have issued 4+ case numbers but just replace parts, I return with additional issues(sometimes the same) and it goes round and round. It seems they are waitting my warranty out then will tell me to go pound sand. I have become very frustrated with the process and do not see an end. Likely trading out and moving on.


I don't know what state you live in but most have pretty solid lemon laws. Here in CA, the Song-Beverly Consumer Warranty Act" provides for attorney fees and expenses paid over and above any buyout agreement so it doesn't cost you a dime to get an attorney to file the claim. You might want to look into it before you just roll over and take it in the shorts.
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Old 08-06-2016, 04:03 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Lemon laws in the northeast pretty much state there have to be 3 repair occasions for the same problem before it's considered a violation.
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Old 08-06-2016, 08:12 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

I hear you. Issue is it take 12+ months to get a court date in my area and FCA knows this so they allow it to drag out. I have begun the process. The disappointing part is I like the JGC when working and just want it to work. Constantly running back and forth and waiting getting a rental and the entire thing is a hassle. It seems FCA feels a need to make it difficult. It is what it is.
I am coming out a Cadillac( had 0 issues in 180k) and the experience, dealer treatment, for me is night and day. The jeep cost more.
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Old 08-06-2016, 09:15 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

My lemon law layer has has done quite a few lemons with FCA and he said not once has he had to take them to court. He says that FCA is pretty good with just settling .... I should be hearing from him soon with an offer from FCA.
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  #93  
Old 08-06-2016, 09:20 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

True that! FCA will do whatever they can to avoid seeing the inside of a courtroom...especially with the shifter debacle looming larger than ever. The motor in my unit died on 4/18. I started the legal process 31 days later. The whole process took less than 90 days. While the settlement stipulates that we can't divulge details, suffice to say I got out with my shirt and all my buttons.
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  #94  
Old 08-07-2016, 05:00 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

89 days tomorrow FCA has not responded. Have to file and wait on court date. Depends how busy they are but in large urban areas it could take some time.
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Old 08-07-2016, 07:52 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

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Originally Posted by PHILA View Post
89 days tomorrow FCA has not responded. Have to file and wait on court date. Depends how busy they are but in large urban areas it could take some time.


Which state are you in? I believe in Ca , they have to respond with in 30days from requesting all my paper work ( i.e.: payments, payout amount , registration fees paid , service records, etc) to make it right or lawyer takes them to court. It's been about 2 weeks for me. And I mean 30 biz days.
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  #96  
Old 08-08-2016, 03:08 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

PA, we went 90 days without response and they will now file. I reside in Philadelphia and the courts tend to be busy. So looking at filing in an adjacent county. However have been told that FCA will object to this knowing that it will be quicker. Apparently they prefer to draw things out. I have engaged the assistance of a larger firm that does many FCA cases and they seem to be extremely informative and well versed with the process in particular with FCA. We shall see but I am thinking I will be in for the long haul if I chose to stay this route.

Interestingly the firm has told me that if I do trade out they will not hold me responsible for any fees and this was also provided in the contract.
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