Possible buy-back, or other recourse? What can I reasonably expect from Jeep? - Jeep Garage - Jeep Forum

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Old 01-26-2016, 04:06 PM
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Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

I've had some troubles with my beloved rig. Much was documented in this thread about P20EE: MIL & P20EE again & again & again.... For a while things got better, but problems recurred. I am at 29,000 miles now and problems continue, so, I am near the end of my 36,000 warranty. I did not buy an extended warranty.

All told, since I bought my rig in March 2014, I have had a total of:
- at least 19x that the MIL and/or error messages have appeared
- 8x I have been to the dealer for servicing these
- 3x (of those 8x to dealer) I have had to return to the dealership within 90 days for service/fix. Once was 32 days after. Once was 7 (seven!) days after.
- at least 54 days my rig has been in the shop (same dealer, every time)

The details are in the summary I include at the end of this post.

Let me say right now that that my dealer has been excellent and has given me great care. The problem as I am aware is with the rig, not the dealer. Those guys have been great, really great.

I opened a case last week with Jeep and have a case manager assigned to me. I know her name and phone # but have not heard back from her yet.

What can they do for me? What is reasonable recourse from Jeep? What is best case? What is worst case? (it's possible they might do nothing for me, I am stuck, great)
- buy back my rig? I don't want to shell out any more money, even if they give me a new rig I do not want to pay more for a newer rig.
- give me a lifetime warranty? The service manager thinks it's a possibility, but, given the history shown below I don't want to spend my life going to/from the dealership. And, I need a car while it's in the shop.

Thanks in advance. I will paste below my summary details of the history. For your viewing pleasure. Wonky formatting, sorry, it looks great in my Word doc. This is my documentation to discuss with Jeep. The dealership ran a VIC report (VIP?) and corroborated this info.

I'll close by saying I LOVE (LOVE!) this rig. My wife / co-pilot and I love it. We want to drive it up to Prudhoe Bay, Alaska. We want to drive it to the Panama Canal. We want to keep this rig for 300-400,000 miles. My last car I kept for 15 years and for 225,000 miles, a 2001 Honda CR-V.

We love this rig! Well, most of the time we do.

Thanks,
echo7tango



Summary History of Problems with 2014 Jeep Grand Cherokee, 3.0L Diesel

Mileage | Date | Event

16 22 Mar 2014 Bought @ Stevens Creek Jeep, San Jose CA

65 24 Mar 2014 Install skid plates @ Stevens Creek Jeep

> (mi?) (what date?) MIL on (#1) – MIL = Malfunction Indicator Light / Check Engine Light

[s] 3,767 12 Jun 2014 Service #1 @ Stevens Creek Jeep – MIL = P20EE-00

3,769 17 Jun 2014 Service done; 6 days; ∑ = 6 days total for related issues

> 5,769 11 Sep 2014 MIL on (#2), later is off (the MIL had lighted, then turned off later)

> 6,321 04 Oct 2014 MIL on (#3), later is off (the MIL had lighted, then turned off later)

> 7,495 25 Oct 2014 MIL on (#4), later is off (the MIL had lighted, then turned off later)

> 8,960 05 Nov 2014 MIL on (#5)

9,380 24 Nov 2014 MIL is now off

[s] 9,395 25 Nov 2014 Service #2 @ Stevens Creek Jeep; 1 day; ∑ = 7 days total for related issues

> 9,971 18 Dec 2014 MIL on (#6)

10,913 09 Jan 2015 MIL is now off

[s] 11,006 12 Jan 2015 Service #3 @ Stevens Creek Jeep
<service return within 90 days – 1st time>

11,028 14 Jan 2015 Service done; 3 days; ∑ = 10 days total for related issues

> 11,108 16 Jan 2015 MIL on (#7)

11,185 18 Jan 2015 MIL is now off

[s] 11,241 19 Jan 2015 Service #4 @ Stevens Creek Jeep
<service return within 90 days – 2nd time; 7 days(!)>

11,295 28 Jan 2015 Service done; 10 days; ∑ = 20 days total for related issues

[s] 19,454 26 Jun 2015 Service #5 @ Stevens Creek Jeep

19,529 20 Jul 2015 Service done; 25 days; ∑ = 45 days total for related issues

> 19,847 24 Jul 2015 MIL on (#8)
19,916 24 Jul 2015 MIL is now off

> 21,149 01 Sep 2015 MIL on (#9), later is off (the MIL had lighted, then turned off later)

> 23,141 08 Oct 2015 MIL on (#10)

23,567 12 Oct 2015 MIL is now off

> 23,764 21 Oct 2015 MIL on (#11)

24,055 02 Nov 2015 MIL off

> 24,455 16 Nov 2015 Message – SERVICE DEF SYSTEM SEE DEALER (#12)

> 24,466 17 Nov 2015 MIL on (#13)

24,511 18 Nov 2015 MIL is now off; and DEF message no longer appears

[s] 25,236 04 Dec 2015 Service #6 @ Stevens Creek Jeep; RRT 15-098; ∑ = 46 days total for related issues

> 25,876 18 Dec 2015 MIL on (#14)

> 25,915 18 Dec 2015 (#15) 2 messages flash quickly then disappear: SERVICE IGNITION THROTTLE (or similar), and ACC/FCW UNAVAILABLE CLEAN SENSOR (however the ACC has been working, and continues to work, on this drive to the Hollister Hills trails) – pulled over immediately to log this in Morgan Hill off of Hwy 101

[s] 25,944 18 Dec 2015 Stevens Creek, visit #7, discuss this problem; Reza Kazem, Miguel Escamilla 510-846-4299; call to Linda Espanol (408-236-7266), Manager, Customer Relations; Dave Glickstein (408-236-7228), Service Manager on vacation to 06 Jan, will meet me on 19 Jan; both report to Dennis Miller (408-236-7211), Service Director; ∑ = 47 days total for related issues

26,163 20 Dec 2015 MIL is now off

> 26,175 21 Dec 2015 MIL on (#16)

26,394 25 Dec 2015 MIL is now off

27,064 31 Dec 2015 New tires, 275/55-20 Goodyear Wrangler DuraTrac; replace OEM Goodyear Fortera HL 265-50-20

> 27,232 02 Jan 2016 MIL on (#17)

27,267 02 Jan 2016 MIL is now off

> 27,322 03 Jan 2016 MIL on (#18)

27,416 05 Jan 2016 MIL is now off

> 27,553 07 Jan 2016 MIL on (#19)

[s] 29,026 19 Jan 2016 Service, visit #8 @ Stevens Creek; MIL still on; meet Dave Glickstein, Service Manager; call Jeep / FCA (Fiat Chrysler America), 800-992-1997
<service return within 90 days – 3rd time; 32 days>

29,090 25 Jan 2016 Service done; P24AE pending, x2; mechanic test drove twice @30 miles each; 7 days; ∑ = 54 days total in service for related issues

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Lemon Law buy-back of my 2014 JGC CRD: http://tinyurl.com/e7t-JGC-CRD-buyBackSummary
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  #2  
Old 01-26-2016, 04:54 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Did you research your state's Lemon Law?




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Old 01-26-2016, 06:52 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by bill_de View Post
Did you research your state's Lemon Law?

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Old 01-26-2016, 10:27 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

If i remember right, California's law states that if it's in the shop for the same issue two or more times within 18 months of delivery, or more than 30 days (i think i read that it's cumulative), it's a lemon. Here's the link....http://www.dca.ca.gov/acp/pdf_files/englemn.pdf
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Old 01-26-2016, 10:30 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Also, in talking with a couple of people "in the know" about the buybacks is, that they will try and offer to buyback and you pay 10k for a new one. They will take 5k. Depending on your circumstances, 5k might be a good deal to get a new GC.
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Old 01-26-2016, 11:55 PM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Keep us updated on what's going on.
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Old 01-27-2016, 05:23 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

What a hassle you have had for your rig. Hope you can get it sorted out with FCA. Appears in your case you have most likely met the Lemon law std. I trust they offer you a fair buyback value. Good luck and keep us posted.....
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Old 01-27-2016, 06:49 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Having just gone through this process in Maryland with my 2015 Cherokee Limited, I do speak from a little experience. My Cherokee likes the dealer's garage more than mine. I know your frustration, but I have found a couple key rules.

#1 Be Nice. These case workers deal with PO'd people all day. Everyone they talk to is PO'd, so Be Nice. Be the exception.

#2 Do not say Lawyer! Saying Lawyer, changes the whole tone of the conversation. Most times, they will no longer talk to you. Their lawyers will want to talk to your lawyer. At some point, If you haven't found a resolution, you may have to take that step, but probably not up front.

#3 Be prepared to pay "something" for a replacement. You have had use of the car for over a year and 19,000 miles, and if the replacement is more expensive than the current one, you can expect to be responsible the cost difference.

#4 If they offer you a deal, look at it objectively. If you feel the deal is lacking and you want to pursue it, that would be the time to contact a lawyer.

#5 If you contact a lawyer, you will need documentation. Times, dates, shop receipts and any other supporting documentation and notes you can find. The lawyer will want any and all documentation you can give him.

#6 A Lemon Law Lawyer shouldn't cost you anything. Their fee gets paid by the car company, but you will want to check that out as well.


In my case, Jeep Customer Care agreed that my Cherokee Limited needed to be replaced. On 12/28/15, I ordered a 2016 Grand Cherokee Limited. I am responsible for the difference between the cost of the 2015 and the 2016. This was all done without the assistance of a lawyer. It can be done.

Good Luck!
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Old 01-27-2016, 07:35 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Quote:
Originally Posted by BPoland View Post
Having just gone through this process in Maryland with my 2015 Cherokee Limited, I do speak from a little experience. My Cherokee likes the dealer's garage more than mine. I know your frustration, but I have found a couple key rules.

#1 Be Nice. These case workers deal with PO'd people all day. Everyone they talk to is PO'd, so Be Nice. Be the exception.

#2 Do not say Lawyer! Saying Lawyer, changes the whole tone of the conversation. Most times, they will no longer talk to you. Their lawyers will want to talk to your lawyer. At some point, If you haven't found a resolution, you may have to take that step, but probably not up front.

#3 Be prepared to pay "something" for a replacement. You have had use of the car for over a year and 19,000 miles, and if the replacement is more expensive than the current one, you can expect to be responsible the cost difference.

#4 If they offer you a deal, look at it objectively. If you feel the deal is lacking and you want to pursue it, that would be the time to contact a lawyer.

#5 If you contact a lawyer, you will need documentation. Times, dates, shop receipts and any other supporting documentation and notes you can find. The lawyer will want any and all documentation you can give him.

#6 A Lemon Law Lawyer shouldn't cost you anything. Their fee gets paid by the car company, but you will want to check that out as well.


In my case, Jeep Customer Care agreed that my Cherokee Limited needed to be replaced. On 12/28/15, I ordered a 2016 Grand Cherokee Limited. I am responsible for the difference between the cost of the 2015 and the 2016. This was all done without the assistance of a lawyer. It can be done.

Good Luck!

Great advice and steps to take! This could be start of an original thread in itself.
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Old 01-27-2016, 10:30 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

In FL you would be beat a long time ago due to time & miles but it depends on the state. Lemons happen but after 29k miles you aint gonna get a freebie.
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Old 01-27-2016, 10:45 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

Maryland has a limit of 18,000 miles or 18 months, for days out of service claims. 29,000 miles will probably be difficult to get action on. But every case is different.
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Old 01-27-2016, 11:31 AM
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Re: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?

BPoland,

What you have said to the OP is extremely valuable information. One question I do have, not because I am going through issues because my Jeeps have been great, but I'm just curious. So I totally understand I wouldn't necessarily expect a dealership or Jeep to just hand me a brand new vehicle for nothing, but if a person going through a buyback process is responsible for the cost difference, what exactly is the benefit of just trading it and being done? Does the dealer offer you significantly more money on the trade, or a very good deal on the new one...or both? Otherwise, I would imagine the lemon law process is extremely time consuming and possibly costly where as trading you could literally be in and out with a brand new car in an hour.
So long story short, when and where is the benefit of going through with that process seen?

As an example, I purchased a 2014 Summit V8 new last year. Its been a wonderful problem free vehicle in the 7,000 miles I owned it. I then fell in love with the 2015 High Altitude and ended up trading in my Summit for the V6 HA. The difference between my trade value with tax savings, and the cost of the new HA was less than $4,000. I guess the point I'm trying to get at is why bother going through lemon law process when trading up might cost little to none extra, and be significantly easier? Somewhere they have to make the lemon law process financially beneficial to the consumer, right?
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