Well today I got an oil change from the dealer and we had a bit of a disagreement on the engine oil specification for my vehicle. The dealership said it should be Pennzoil 5W-30. I agreed that it used to be Pennzoil 5W-30, but said there was a TSB for the 2016's that changed it to Shell Rotella 5W-40. In addition, Jeep released a new diesel supplement manual for the 2014's (8th edition) last month that specifically says 5W-40.
He showed me a tech instruction print out did say 5W-40 in the description, but he said that was a typo and showed me that the part number for the oil on the same page was for the old 5W-30. I agreed that the part number he had was for 5W-30 but explained that I didn't understand why Chrysler would put out two pieces of information changing the spec but not change the part number on the work order.
I paid the bill and left the dealership with 5W-30 in the engine, however I'm convinced that this isn't the right oil. I am seriously concerned about the dealer network's ability to keep these vehicles repaired in good condition as well as the long term health of the vehicles themselves. I still believe the cylinder head replacement I had to do in August 2015 was directly because a different wrong oil was used twice previously.
They also forgot to do the State Safety Inspection even though I put it on the work order when I made the reservation online. I had to take it to a service center around the corner to get that done as they were unable to do it before they closed for the day.
It is ridiculous to me that dealerships can't be trusted to put the right oil in the vehicle and follow work orders. I pay extra for dealer service to avoid these kinds of issues somewhere like Jiffy Lube. I don't feel like I should be getting into a fight with the service manager about the correct oil type. Is that too much to ask from the Chrysler dealer network?
So I emailed my contact over at Chrysler corporate to verify that the wrong oil was used and to figure out next steps. But needless to say, I am pissed and once again disappointed at how much effort I have to put into telling the dealership how to maintain their own vehicles.