Originally Posted by Goonbash
And other than trial and error how do we just find a better dealership? Chrysler doesnt rate their service depts anymore and all dealerships are likely to have a couple good techs and some crappy techs....
You may have some success checking the dealer's website to see if they have a customer comment/rating section. If so I'm sure you'll know what to do with your current dealer! (I have 3 dealers to choose from and will probably go to the one farthest away based on customer satisfaction.)
Of course this is the same dealer whose service manager told me the TSB's I see here on Jeep Garage are bogus. Not a good sign.