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Old 08-16-2011, 09:56 PM
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Damage not disclosed by my dealer

As a few may know, I recently purchased a new (to me) 2010 Jeep Grand Cherokee SRT8.

I purchased it from Maryland sight unseen as I am in Texas. The dealership stated there was some slight rash on the wheels, so I requested pictures of the damage. I posted about the wheel rash here. They stated everything else was great.

I decided to accept the slight imperfections with the wheels and purchased the vehicle.

My salesman at the dealership stated that the vehicle would be picked up that day and delivered Monday 8/15/11.

I did not receive a call from the transport company on Monday. I had to call them Monday evening and they stated that the vehicle would be delivered sometime Tuesday.

Today, I did not receive a call this morning, so I called at 1100 hours. The dispatcher stated that the driver was just leaving Beaumont, TX. Beaumont is 90 miles east of where I am, so the vehicle should be here around 1300 hours. AWESOME. I am pumped.

I take off work at 1200 hours just to be sure that he does not get there early and he will not have to wait.

1300 hours comes and goes. 1400 hours comes and goes. 1500 hours, 1600 hours and finally at 1630 hours the driver of the transport calls and says he will be at my house in 10 minutes.

No matter he is 24 hours late, I am happier than a pig in sh!t. My rig is finally arriving. After his call grab my camera and run outside to wait in the 109 degree here in Texas.

I start snapping pictures as he is rolling up. I snap, snap, snap......WTF??????????

The front clip is bent and scratched as if it was in a collision or it hit a LARGE curb when parking.

I am now pissed. I start taking pictures of the damage. There are two "stabilizer" bars that support the bottom of the front fascia that are bent all to hell. The paint has flaked off at the bends and there is quite a bit of rust where the paint is missing.

This leads me to believe that the damage was there before the transport company picked up the vehicle.

Still, I notated the damage on the BOL for the transport company and told them they may be responsible because the damage was not notated when the vehicle was picked up.

Additionally, there are some serious scratches on the driver's side mirror. These scratches were notated by the driver of the transport company so they were definitely there when he picked it up.

I called my salesman with the dealership and explained the situation and he asked me to email him pictures of the damage.

It appears that the dealership failed to disclose two glaring dents in the front fascia and some serious scratches on the driver's side mirror.

I understand that this is a used car, but I also expect the dealership to disclose this kind of damage to me.

What kind of ramifications do I have available if the dealership does not fix the damage and make this right? Any advice is extremely welcomed.

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Old 08-16-2011, 09:56 PM
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Old 08-16-2011, 09:57 PM
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Old 08-17-2011, 06:20 AM
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Re: Damage not disclosed by my dealer

Wow that really sucks!!! I am not sure what type of recourse you have on a transaction like yours. As bad as I feel for you in this matter a part of me thinks "shame on you" for buying this Jeep sight unseen and especially for taking the word of the salesman. I mean these people{salesmaen} are the scum of the earth and would try to sell a drowning man a cup of water if they could. I hope all works out for you.
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Old 08-17-2011, 07:05 AM
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Re: Damage not disclosed by my dealer

While I will agree with you, I will offer up this bit of info. There was not a low mileage 2010 within 1500 miles of me.

Round trip tickets to and from plus a hotel room would have been in the $1000 range.

I figured that there could not be much more than $1000 in damage that I am unable to see based on the pictures that were provided to me, so I took the gamble and I lost.

I figure that this shouldn't me more than $1500 or so to repair and that is on the high side, so the most I am out will be $500.
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Old 08-17-2011, 07:56 AM
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Re: Damage not disclosed by my dealer

so far.....
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Old 08-17-2011, 08:05 AM
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Re: Damage not disclosed by my dealer

daym the salesman- i thought he was eager to get your money when he washed the wheel for you soo fast. gl with the situation
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Old 08-17-2011, 08:06 AM
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Re: Damage not disclosed by my dealer

I will keep everyone posted. If it does not turn out to my satisfaction, I will air the details.
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Old 08-17-2011, 08:18 AM
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Re: Damage not disclosed by my dealer

Looks like they did a really $hitty job of cleaning it! But hey, you've got an SRT now...that's gotta make you feel good. Hopefully they will at least send you a new front bumper and supports.

Salesmen are pigs. They probably did the damage at the dealer "test driving" it
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Old 08-17-2011, 10:24 AM
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Re: Damage not disclosed by my dealer

bumper and wheels are trashed. Was there no pics of the Jeep before you bought it? It looks like the support arms have been bent for awhile due to the rust. The scratches on the mirror will buff out no problem.
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Old 08-17-2011, 10:43 AM
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Re: Damage not disclosed by my dealer

Quote:
Originally Posted by Scottina06 View Post
bumper and wheels are trashed. Was there no pics of the Jeep before you bought it? It looks like the support arms have been bent for awhile due to the rust. The scratches on the mirror will buff out no problem.
I did get pictures of the vehicle. They did not show the damage to the bumper.

As for the wheels. They are just dirty. I already cleaned one up. There are a FEW slight rash spots but they are very small and not noticeable.
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Old 08-17-2011, 10:49 AM
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Re: Damage not disclosed by my dealer

ok cool on the wheels. I thought you said the wheels were stained as well and peeling. Good deal. Looks like you need a front bumper and thr two support brackets. Gonna cost ya about $1000 for new parts and paint.
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