As a few may know, I recently purchased a new (to me) 2010 Jeep Grand Cherokee SRT8.
I purchased it from Maryland sight unseen as I am in Texas. The dealership stated there was some slight rash on the wheels, so I requested pictures of the damage. I posted about the wheel rash here.
They stated everything else was great.
I decided to accept the slight imperfections with the wheels and purchased the vehicle.
My salesman at the dealership stated that the vehicle would be picked up that day and delivered Monday 8/15/11.
I did not receive a call from the transport company on Monday. I had to call them Monday evening and they stated that the vehicle would be delivered sometime Tuesday.
Today, I did not receive a call this morning, so I called at 1100 hours. The dispatcher stated that the driver was just leaving Beaumont, TX. Beaumont is 90 miles east of where I am, so the vehicle should be here around 1300 hours. AWESOME. I am pumped.
I take off work at 1200 hours just to be sure that he does not get there early and he will not have to wait.
1300 hours comes and goes. 1400 hours comes and goes. 1500 hours, 1600 hours and finally at 1630 hours the driver of the transport calls and says he will be at my house in 10 minutes.
No matter he is 24 hours late, I am happier than a pig in sh!t. My rig is finally arriving. After his call grab my camera and run outside to wait in the 109 degree here in Texas.
I start snapping pictures as he is rolling up. I snap, snap, snap......WTF??????????
The front clip is bent and scratched as if it was in a collision or it hit a LARGE curb when parking.
I am now pissed. I start taking pictures of the damage. There are two "stabilizer" bars that support the bottom of the front fascia that are bent all to hell. The paint has flaked off at the bends and there is quite a bit of rust where the paint is missing.
This leads me to believe that the damage was there before the transport company picked up the vehicle.
Still, I notated the damage on the BOL for the transport company and told them they may be responsible because the damage was not notated when the vehicle was picked up.
Additionally, there are some serious scratches on the driver's side mirror. These scratches were notated by the driver of the transport company so they were definitely there when he picked it up.
I called my salesman with the dealership and explained the situation and he asked me to email him pictures of the damage.
It appears that the dealership failed to disclose two glaring dents in the front fascia and some serious scratches on the driver's side mirror.
I understand that this is a used car, but I also expect the dealership to disclose this kind of damage to me.
What kind of ramifications do I have available if the dealership does not fix the damage and make this right? Any advice is extremely welcomed.