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Old 05-18-2016, 10:38 PM
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Hello - and ripoff report - what would you do!

First of all hello and thank you for all those willing to read!

I was recently in the market for a Jeep Grand Cherokee Overland after having nearly 300K miles on my Cherokee (hated to let her go). I usually go certified pre-owned because I've had good experience in the past. I'll be honest that I did not do ALL of my homework like I usually would this time. Long and the short of it - I drove a few used 2015 overland's and they were all ~40,000$. They didn't have my color but then we found a one that just rolled in in the color I want. Completely my bad - I just presumed it was an Overland after looking it over.


We went in and negotiated. They started me at $40,000 - similar to all the rest. I negotiated down to $38,500 and was overall satisfied. When I got it home, I notice its the Limited and I do my homework on the limited. Now, to make things worse - I get a quote from the NEW car department of the same dealership for my same exact model for $38,000 (cheaper than I paid for the used!). And to triple the insult, I find my exact car (exact VIN/photos - its my car!) on an expired web page from the dealership for $36,000. Yes, they listed it AT $36,000 - that should be the starting point for negotiating.


Obviously, I am completely embarrassed and ashamed because I always do MAJOR homework. But I'm also completely livid that the same dealership offered me a new car, same exact color, same add-ons, three days later for cheaper AND that they told me the sale price was $40,000 for my car when it was clearly $36,000. And, that they insinuated that the model that just rolled in was an Overland.


I'm going to set up a meeting with the general manager tomorrow - I doubt they'll do anything. What would you do???


Yes, I take equal blame and feel horrible. To make it all worse I'm a mechanical engineer and I live for the art of negotiating and getting a good deal on cars!!!


Les

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Old 05-18-2016, 10:57 PM
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Re: Hello - and ripoff report - what would you do!

Just because they listed that price on the internet doesnt mean they'll sell it to you at that price. It's very common for dealers to list cars with multiple discounts and when they get you in the door they say you don't qualify for them all. You still may have gotten a decent deal. What was the sticker price (MSRP)?

As far as it not being on Overland that's on you. The Overland has painted lower rockers and the Limited has plastic. The window sticker and emblem on the rear should have told you it's a Limited.
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Old 05-18-2016, 10:58 PM
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Re: Hello - and ripoff report - what would you do!

Quote:
Originally Posted by lespaul64 View Post
First of all hello and thank you for all those willing to read!

I was recently in the market for a Jeep Grand Cherokee Overland after having nearly 300K miles on my Cherokee (hated to let her go). I usually go certified pre-owned because I've had good experience in the past. I'll be honest that I did not do ALL of my homework like I usually would this time. Long and the short of it - I drove a few used 2015 overland's and they were all ~40,000$. They didn't have my color but then we found a one that just rolled in in the color I want. Completely my bad - I just presumed it was an Overland after looking it over.


We went in and negotiated. They started me at $40,000 - similar to all the rest. I negotiated down to $38,500 and was overall satisfied. When I got it home, I notice its the Limited and I do my homework on the limited. Now, to make things worse - I get a quote from the NEW car department of the same dealership for my same exact model for $38,000 (cheaper than I paid for the used!). And to triple the insult, I find my exact car (exact VIN/photos - its my car!) on an expired web page from the dealership for $36,000. Yes, they listed it AT $36,000 - that should be the starting point for negotiating.


Obviously, I am completely embarrassed and ashamed because I always do MAJOR homework. But I'm also completely livid that the same dealership offered me a new car, same exact color, same add-ons, three days later for cheaper AND that they told me the sale price was $40,000 for my car when it was clearly $36,000. And, that they insinuated that the model that just rolled in was an Overland.


I'm going to set up a meeting with the general manager tomorrow - I doubt they'll do anything. What would you do???


Yes, I take equal blame and feel horrible. To make it all worse I'm a mechanical engineer and I live for the art of negotiating and getting a good deal on cars!!!


Les
That is a tough spot. At the end of the day you signed on the dotted line so they don't have to do anything at all for you. Unfortunately, you were the kind of customer that a lot of dealers dream about: You got emotional about the car (the color in this case), and made an impulsive decision without doing your homework. The sad truth is that this happens every day and some dealerships strive for it.

I think your chances of getting any relief from the manager are practically zero (if they were the kind of dealer that would take care of you - they wouldn't have taken advantage of you), but it doesn't hurt to try. Good Luck!
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Old 05-18-2016, 11:15 PM
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Re: Hello - and ripoff report - what would you do!

Thanks for the quick replies.

The car itself is a 2015 GC Limited with 23,000 miles on it. Luxury pack II is the add on. I would say MSRP is 39K base plus 4K add on (43K) minus the value for the 23,000 miles. Most of these go for around 35K with this combination and mileage.

I will say that this dealerships bread and butter advertising motto is the only "all in" pricing in New York. It's all they advertise on the radio/TV and what the salesman reiterates about 5 times during negotiations. For them to have that as their punch line and advertise a used car online for $36,000 and use that as a bait and switch is about as scumbag as you get.

Totally agreed on not catching the Overland. I drove around in three other ones; saw this in the corner and did the once over on paint/condition and condition of leather and didn't even catch the wood inlays or the logo.

At the end of the day they probably will not do anything but I am going to make certain the social media (and media) world hears all about it. I don't mind everyone in this world making money and getting fair price - especially in a cruddy economy - but this is the first time in my life that I was taken for probably 2 or 3K by someone.
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