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  #85  
Old 12-08-2011, 01:36 PM
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Re: 4X Guard

Quote:
Originally Posted by Lucas J View Post
that is good news. tosh your ride is going to look sick with the matrix.
Thank ya sir! Hoping so too! It was supposed to be a secret but she had to ask me on color and what I all wanted.. Also I didn't want her to miss out on the free shipping! lol
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[SIGPIC][/SIGPIC]'05 WK Limited: Superlift 6", Bilsteins, Rustys adj. Trac bar, 4xguard front guard, Rear Guard, matrix/hoop, belly skid, rock sliders, and diff guard, Volant CAI, Gibson 3" CB, 315/70/17 Goodyear Duratracs, Diablosport Intune, xenondepot 6000k HID's, Putco Jet Yellow fogs. Build thread: http://www.jeepgarage.org/f14/oscar-the-grouch-build-thread-24810.html
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  #86  
Old 12-08-2011, 01:36 PM
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Hey guys just got an email from Marlin and he wants to spread the word on to everyone in regards to the issues and everything else.

Marlin is a stand up guy and believes in not only great products, but most importantly, costumer service.

Here's exactly what he emailed me to have you all read.

"I agree 100% with most posted on this thread.

I have been in fabrication business for 23 years. I have am selling parts on line for over 6 years. When I took over 4xGuard Russ had stopped all fabrication and the stock was depleted.

Key differences with 4xGuard and my JBA is, I can walk in my shop and see where things are at and how long it will be till they are finished. 4xGuard is in LA and I am in PA. I have to take what shops are telling me in LA and relay it to my customers. The problem is bad communication!! If and when things changed, they did not tell me till it is too late or I find out form my customers they did not get there parts. (I look like a liar) I am not making excuses, this is what happened and for that I apologize. I was as frustrated as you are!! Most of these problems have to do with restarting and not being able to be there to see for myself.

What I have changed
- I upped quantity of parts in stock at all times.
- as long as parts are in stock, I am printing the packing slips and UPS tracing numbers from my office, customer will see an email with the tracking number and the day it should leave the warehouse. This email goes out 3 days before the order goes out the door.

Just with those two key changes, customers will be getting products in a timely fashion.

12-08-11 we are out of stock on the front guards and it is noted in shopping cart (parts will ship 01-02-12). All of the other 4xG Mfg parts are in stocks ready to ship.

If you want to talk me you can call 855-533-7437, if I am tied up leave a voice mail or send an email to sales@jeepinbyal.com

You are right good customer service is the key to being successful!

Thanks
Marlin Gehman



Jeepin By Al LLC.
3430 Unionville Pike
Hatfield Pa. 19440

Phone: 1-855-JEEP-IFS
855-533-7437
Fax: 215-253-3966
www.jeepinbyal.com
www.4xGuard.com
"

Now that's what I'm talking about!!
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  #87  
Old 12-08-2011, 01:55 PM
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Re: 4X Guard

Thats nice to hear for sure!

Now we just need some WK2 parts and we will be stylin!!!
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  #88  
Old 12-08-2011, 01:55 PM
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Re: 4X Guard

That's a great follow up email! I do think its just a bump in the road and things will get worked out. Like o said earlier, in the past I've ordered from JBA and it was a great experience.
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[SIGPIC][/SIGPIC]'05 WK Limited: Superlift 6", Bilsteins, Rustys adj. Trac bar, 4xguard front guard, Rear Guard, matrix/hoop, belly skid, rock sliders, and diff guard, Volant CAI, Gibson 3" CB, 315/70/17 Goodyear Duratracs, Diablosport Intune, xenondepot 6000k HID's, Putco Jet Yellow fogs. Build thread: http://www.jeepgarage.org/showthread.php?t=24810
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  #89  
Old 12-08-2011, 01:59 PM
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Exactly!! And FYI he is working on the WK2 platform for all y'all WK2 guys!

Def awesome guy, great email response and well see more great products.

I plan on redoing my suspension soon and majority of my goods are coming from Marlin and JBA.
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  #90  
Old 12-08-2011, 02:28 PM
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Re: 4X Guard

Quote:
Originally Posted by JeepCoop View Post
Exactly!! And FYI he is working on the WK2 platform for all y'all WK2 guys!

Def awesome guy, great email response and well see more great products.

I plan on redoing my suspension soon and majority of my goods are coming from Marlin and JBA.
Whoa! You's a rich guy! Lol, I couldn't believe the price on his front adjustable struts . $3600 for struts is insane! That's like Pro-Corr Baja shock prices!
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[SIGPIC][/SIGPIC]'05 WK Limited: Superlift 6", Bilsteins, Rustys adj. Trac bar, 4xguard front guard, Rear Guard, matrix/hoop, belly skid, rock sliders, and diff guard, Volant CAI, Gibson 3" CB, 315/70/17 Goodyear Duratracs, Diablosport Intune, xenondepot 6000k HID's, Putco Jet Yellow fogs. Build thread: http://www.jeepgarage.org/showthread.php?t=24810
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  #91  
Old 12-08-2011, 02:35 PM
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Re: 4X Guard

Quote:
Originally Posted by JeepCoop View Post
Hey guys just got an email from Marlin and he wants to spread the word on to everyone in regards to the issues and everything else.

Marlin is a stand up guy and believes in not only great products, but most importantly, costumer service.

Here's exactly what he emailed me to have you all read.

"I agree 100% with most posted on this thread.

I have been in fabrication business for 23 years. I have am selling parts on line for over 6 years. When I took over 4xGuard Russ had stopped all fabrication and the stock was depleted.

Key differences with 4xGuard and my JBA is, I can walk in my shop and see where things are at and how long it will be till they are finished. 4xGuard is in LA and I am in PA. I have to take what shops are telling me in LA and relay it to my customers. The problem is bad communication!! If and when things changed, they did not tell me till it is too late or I find out form my customers they did not get there parts. (I look like a liar) I am not making excuses, this is what happened and for that I apologize. I was as frustrated as you are!! Most of these problems have to do with restarting and not being able to be there to see for myself.

What I have changed
- I upped quantity of parts in stock at all times.
- as long as parts are in stock, I am printing the packing slips and UPS tracing numbers from my office, customer will see an email with the tracking number and the day it should leave the warehouse. This email goes out 3 days before the order goes out the door.

Just with those two key changes, customers will be getting products in a timely fashion.

12-08-11 we are out of stock on the front guards and it is noted in shopping cart (parts will ship 01-02-12). All of the other 4xG Mfg parts are in stocks ready to ship.

If you want to talk me you can call 855-533-7437, if I am tied up leave a voice mail or send an email to sales@jeepinbyal.com

You are right good customer service is the key to being successful!

Thanks
Marlin Gehman



Jeepin By Al LLC.
3430 Unionville Pike
Hatfield Pa. 19440

Phone: 1-855-JEEP-IFS
855-533-7437
Fax: 215-253-3966
www.jeepinbyal.com
www.4xGuard.com
"

Now that's what I'm talking about!!
I can appreciate this response. Thank you for sharing.
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  #92  
Old 12-08-2011, 02:48 PM
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Quote:
Originally Posted by mrtosh View Post
Whoa! You's a rich guy! Lol, I couldn't believe the price on his front adjustable struts . $3600 for struts is insane! That's like Pro-Corr Baja shock prices!
I said most maing not all. I don't need those struts too much. And that's in time lol. Well see cuz I want a SL and also want the JBA UCAs

And I'm glad I can relay his message to us all especially after a shaky start. It'll be all good
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  #93  
Old 12-08-2011, 03:13 PM
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Coop thanks for sharing.

Marlin- thanks for responding. Sorry if we came off as hard on you. As I said in previous posts. We love your stuff and want you to succeed but communication is key. I look forward to doing business with you in the future. I want the Matrix and full armor although I really like the old design of the RG better. Just saying I don't need access to my spare and I like the look better. Good luck with the aquistion of 4xG.
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  #94  
Old 12-08-2011, 06:07 PM
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Re: 4X Guard

Glad to see Marlin came through on this one, lets hope he keeps it up!
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