Go Back   Jeep Garage - Jeep Forum > Modifications & Enhancements > Off Road Modifications

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 04-12-2012, 01:15 PM
No One's Avatar
Member
 
Join Date: Jun 2010
Location: Colorado Springs, CO
Posts: 291
Thanks: 0
Thanked 21 Times in 14 Posts
Rep Power: 139572
No One has a reputation beyond reputeNo One has a reputation beyond reputeNo One has a reputation beyond reputeNo One has a reputation beyond reputeNo One has a reputation beyond reputeNo One has a reputation beyond reputeNo One has a reputation beyond reputeNo One has a reputation beyond reputeNo One has a reputation beyond reputeNo One has a reputation beyond reputeNo One has a reputation beyond repute
Props To Marlin @ Jeepin' By Al

Last week, I investigated the clunking noise emanating from the front suspension and discovered the upper ball joints and bushings on the JBA UCAs I installed a year ago were completely worn. I was NOT happy. I called Jeepin' By Al, but got a voicemail that they were closed for that week to attend Easter Jeep Safari. BUT OF COURSE! I then sent Marlin an e-mail, asking if this was a an issue with the UCAs and that I needed a part# for the ball joints, figuring it was gonna be awhile before I got a reply...if ever.

BUT, Marlin sent a reply that day, informing me that the premature wear of the ball joints and bushings is atypical and that he will send me replacements immediately. I received the parts Monday, which means he stopped whatever he was doing at EJS to find the correct parts and have them shipped to my door. That is customer service.

Now I know that there is a thread on this forum where some negative opinions were vented on JBA after they took over 4XGUARD in regards to delayed orders and perceived lack of courtesy or adequate information when customers contacted JBA. Perhaps it was an issue with acquiring and integrating a new business into their organization, or something else. I can only say for certain that my personal experience with Jeepin' By Al's customer service was a positive one.
__________________

__________________
Reply With Quote
  #2  
Old 04-12-2012, 02:22 PM
Scottina06's Avatar
JeepGarage Founder
My Jeep: 2014 6.4L SRT8 WK2
 
Join Date: May 2009
Location: Berea, Kentucky
Posts: 49,109
Thanks: 859
Thanked 937 Times in 670 Posts
Rep Power: 7717726
Scottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond repute
Garage
Re: Props To Marlin @ Jeepin' By Al

good to know a company stands behind their products!
__________________

__________________
SCOTT
The HARDER you work...the LUCKIER you are!
2014 REDLINE red Jeep SRT "BLOODIED Edition" 1 of 1
2013 JKU Wrangler 10A-stormtrooper'ed, JW Speaker and more!
Previous JEEP rides-
2013 Jeep Grand Cherokee SRT-deep cherry
2006 Jeep Grand Cherokee Laredo-inferno red



Twitter-The_Jeep_Guy
Instagram-thejeep_guy

Reply With Quote
  #3  
Old 04-12-2012, 02:36 PM
JeepCoop's Avatar
Senior Member
My Jeep: 2007 5.7L WK
 
Join Date: Oct 2010
Location: Los Angeles, CA
Posts: 6,749
Thanks: 360
Thanked 75 Times in 72 Posts
Rep Power: 1892575
JeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond reputeJeepCoop has a reputation beyond repute
Hell ya Marlin def stands behind his shiz. Sucks you had an issue, but rock on its getting fixed. On their dime!!

Marlin had a rough transition taking over 4XG bit it's been smoothed out. He def made up for any lag time and what not

Go Marlin!
__________________
[SIGPIC][/SIGPIC]
|Build Thread

Reply With Quote
  #4  
Old 04-13-2012, 09:53 AM
Member
 
Join Date: Feb 2011
Posts: 140
Thanks: 0
Thanked 3 Times in 2 Posts
Rep Power: 1439
Rose City GC SRT8 is on a distinguished road
Re: Props To Marlin @ Jeepin' By Al

I have found Marlin to be conscientious and professional. JBA FTW!
__________________
2007 SRT8

Mopar exhaust
Volant CAI
BWoody springs and links
DCX Depot CMR tune
Jeepin' by Al upper control arms
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hooray for Jeepin By Al kevin06vino Suspension/Brakes/Wheels/Tires 5 08-25-2011 10:45 AM
Liftgate Props BEAUBRADY Troubleshooting/Problems 8 03-16-2011 02:19 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 07:32 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community