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  #13  
Old 07-18-2009, 12:57 AM
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Re: Customer service Questions, concerns, praises, Ass Kissers

Quote:
Originally Posted by mike@bwoodyperformance View Post
The rears were designed to be softer for better launching and for comfort, no offense but when you lower your vehicle you should realize that the ride will become substantially different. Out of the 780 sets we have sold we have less than a dozen that have complained about them, the rest love them. Have you rode in a jeep with Eibach springs installed? If you havn't find someone to give you a ride and feel the difference, ours ride like a cadillac compared to the eibachs.
Why does it matter how many that you sold? The fact remains, it shouldn't. The fact also remains that the "less than a dozen" had complaints. Maybe they were defective? Do you have a 100% success rate? Obviously not since the "less than a dozen" all had similar complains. Road Magnet offers a complete warranty. Why don't you extend it on their behalf?

Actually the Eibachs rode like a Cadillac compared to the 'defective' BWoody springs.

Quote:
Originally Posted by mike@bwoodyperformance View Post
Funny we have recieved nothing but great reviews on how much better they ride than OEM, the rear is harsh enough stock, which is the reason we went about 60lb lighter in the rear. I appologize if you are un happy, but i must state again, you lowered your vehicle for a more aggressive stance and better handling, there are pros and cons with any modification done to your vehicle. When lowering ANY vehicle your ride will become harsher no if, ands or butts about it. I have never Once pushed these on any forums the customers that have bought them have, which should speak for itself. We have a very very hard time keeping these springs in stock, if there are so many people unhappy as you say they are why are we still selling more than we can get manufactured? These have been on the market for 11 months now 60 -70 sets per month and why is that? Because the majority enjoy the ride and understand there are pros and cons when lowering a vehicle, I guess they figure the pros out weigh the cons.
How do you got from "less than a dozen complaints" to "nothing but great reviews on how much better they ride than OEM"

Shall I start pulling posts and threads from the 'few' that have had experience bouncing and bottoming out? It's nice to cater to the 98%, but what about the 2%? Don't they matter?

Bring back Greg!

---------- Post added at 12:57 AM ---------- Previous post was at 12:29 AM ----------

Need more?

Quote:
the ride is only good on nice smooth roads. Potholes, railroads, large dips, forget it! I bottom out WAY too often unlike the stockers, never bottomed out. If your roads are nice OR, you don't care about bottoming out, then I say go for it. It is annoying but so far, I am tolerating it.
Quote:
I recently installed my Bwoody springs and as I said in my install and drive review I am happy with them. BUT as mentioned in you live in an area with very bad roads with large bumps then you might want to reconsider as even though it doesnt happen to often (for me anyway) when the truck does bottom out its pretty bad!! almost hurts and sounds like the truck doesnt like it too much either lol. During normal driving the ride feels about the same as stock. The lowered look is SOOOOO much better. As far as handling thats a little iffy as well. I swear my 08 handled better with the stock springs.
Quote:
I personally think the Bwoody springs are too soft for our heavy rig. If you look at the rear Bwoodys installed, the top 5 coils are touching! I'm not an engineer but common sense tells me that these springs are too soft which is why I am getting frequent bottoming out. You can compress the Bwoody springs off the car with one hand. Try doing that with a stock spring. You won't move it unless you're Schwarznegger. I'm not really complaining here, the Bwoodys are what they are and unfortunately, they are all we have (Eibachs are WORSE). So, take the information for what it's worth TO YOU. If you like low and don't mind bottoming out occasionally, get the Bwoodys. If ride quality is more important, do yourself a favor and stick with stock.
Quote:
I have heard both positive and negatives about Bwoody and eibachs
Quote:
It may be something to do with the bumpstops b/c of the bouncing. Did you just put the in the slot, or unscrew the blot and put it in? I had the same problem, and my bumpstops were sitting on the frame So I am currently back at stock.
Quote:
They are super weak in the back and the top 4 or 5 coils are completely compressed when at a dead stance. The feedback I have heard from other guys though are that the ride is close to normal/stock after everything is put on right.. I know my ride wasn't, and at the moment, I have the stock rears on and the bwoody fronts on until I figure out what to do.
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Well my ride is crazy bumpy... I am starting to wonder if that it just how they are suppose to ride
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Its a harsh ride in L.A. But its not like the stocks are any better. Seems like the rear is worse... Didnt notice it but after mothers day driving my family out to dinner everyone sitting in the back was complaining.. Also IMO i wouldn't go any lower since its scraping the bumper every where i go
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My ride is harsh right now, and I can't tell if they are installed incorrect or if they are just bouncy as hell
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Its just BOUNCY as hell
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Hmmm, no way it can be this bouncy!! From people that I have talked to, the ride to close to stock except bottoming out

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  #14  
Old 07-18-2009, 01:24 AM
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Re: Customer service Questions, concerns, praises, Ass Kissers

I dunno if i should get all technical but.... when you're messing with the stock ride height... be ready.

i come from the world of lifted jeeps, and i remember people bitching about how stiff their 4.5" lift springs were, and how bouncy the jeep was...

raising or lowering a jeep is going to cause changes in the ride quality.... end of story
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  #15  
Old 07-18-2009, 02:51 AM
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Re: Customer service Questions, concerns, praises, Ass Kissers

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  #16  
Old 07-18-2009, 08:38 AM
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Re: Customer service Questions, concerns, praises, Ass Kissers

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  #17  
Old 07-18-2009, 10:25 AM
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Re: Customer service Questions, concerns, praises, Ass Kissers

Quote:
Originally Posted by DirtyBlackJeepSRT View Post
Why does it matter how many that you sold? The fact remains, it shouldn't. The fact also remains that the "less than a dozen" had complaints. Maybe they were defective? Do you have a 100% success rate? Obviously not since the "less than a dozen" all had similar complains. Road Magnet offers a complete warranty. Why don't you extend it on their behalf?

Actually the Eibachs rode like a Cadillac compared to the 'defective' BWoody springs.



How do you got from "less than a dozen complaints" to "nothing but great reviews on how much better they ride than OEM"

Shall I start pulling posts and threads from the 'few' that have had experience bouncing and bottoming out? It's nice to cater to the 98%, but what about the 2%? Don't they matter?

Bring back Greg!

---------- Post added at 12:57 AM ---------- Previous post was at 12:29 AM ----------

Need more?
All of the springs are manufactured exactly the same on a CNC machine, again as i have already posted you have a lowered vehicle the ride is going to change substantially, I guess the other 98% realize the ride is going to be different and the other 2% had no idea about the ride. Road magnet does warranty these all you have to do is call and ask for Mark he will take care of you. If they are defective they will replace them. Their number is 1-866-419-7721.

---------- Post added at 10:08 AM ---------- Previous post was at 10:08 AM ----------

Quote:
Originally Posted by Relwarc View Post
I dunno if i should get all technical but.... when you're messing with the stock ride height... be ready.

i come from the world of lifted jeeps, and i remember people bitching about how stiff their 4.5" lift springs were, and how bouncy the jeep was...

raising or lowering a jeep is going to cause changes in the ride quality.... end of story
Exactly my point.

---------- Post added at 10:25 AM ---------- Previous post was at 10:08 AM ----------

Quote:
Originally Posted by DirtyBlackJeepSRT View Post

Actually the Eibachs rode like a Cadillac compared to the 'defective' BWoody springs!


---------- Post added at 12:57 AM ---------- Previous post was at 12:29 AM ----------
Some how I doubt that considering the Eibachs rested right on the bumpstops once you had weight in the rear of the vehicle. When Lowering a vehicle you can't just shorten the spring to lower it, you have to change the spring rates which means possibly a bouncey ride or even possibly the car bouncing off of the bump stops. Again when you lower a vehicle expect the ride to change!! And another thing most of the complaints we have had with the vehicle bouncing off of the bump stops were incorrectly installed or the vehicle had more than 30k miles on them and needed a rear shock replacement. We have installed rancho rsx17133 shocks or the rear of the jeep and this has made a substantial diffence in ride quality for those who have ride issues, and they have been resolved. When customers call in I have told them to replace the rear shocks with either ranchos, or monroe and im assuming it has worked (as it has improved the ride for us) for them as well as they have never called back in.
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  #18  
Old 07-18-2009, 11:42 AM
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Re: Customer service Questions, concerns, praises, Ass Kissers

Quote:
Originally Posted by mike@bwoodyperformance View Post
again as i have already posted you have a lowered vehicle the ride is going to change substantially, I guess the other 98% realize the ride is going to be different and the other 2% had no idea about the ride.
Thats funny because I have lowered many cars, and none have been this bad. The ride changes somewhat usually, but it doesn't get abusive.


Quote:
Some how I doubt that considering the Eibachs rested right on the bumpstops once you had weight in the rear of the vehicle.
So do yours


Quote:
And another thing most of the complaints we have had with the vehicle bouncing off of the bump stops were incorrectly installed or the vehicle had more than 30k miles on them and needed a rear shock replacement.
Always installer error, huh? Is this where you bring up the "indexing the springs" story?

My truck only has 13k miles, so the problem sure ain't the shocks.
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  #19  
Old 07-18-2009, 11:42 PM
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Re: Customer service Questions, concerns, praises, Ass Kissers

Quote:
Originally Posted by mike@bwoodyperformance View Post
working on it scott, we have a jeep getting dropped off the first part of august, for test fit........

---------- Post added at 10:50 PM ---------- Previous post was at 10:49 PM ----------


I'll give you one for free just pay the shipping and handling................











































$339. shipping and handling charge...lol

LMAO -- you had us all going there for a second!!!
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  #20  
Old 07-19-2009, 01:02 AM
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Re: Customer service Questions, concerns, praises, Ass Kissers

Here's what my rear springs look like Mike. Sure looks like its on the bumpstop to me.

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  #21  
Old 07-19-2009, 11:57 AM
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Re: Customer service Questions, concerns, praises, Ass Kissers

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Originally Posted by Mike_Levy View Post
Here's what my rear springs look like Mike. Sure looks like its on the bumpstop to me.

Sure looks like you have it installed wrong to me Mike, why did you leave the factory bumpstop in there????????? The entire OEM Bumpstop tower and OEM bumpstop must be removed and the bumpstop that was supplied in the kit must be installed in its place. THIS IS CLEARLY STATED IN THE INSTRUCTIONS!!!! No wonder it rides like shit, this is what some of the calls that I recieve are about when it comes to a bouncey ride in the back and the customers state the bump stops i provided do not fit, I tell them unbolt the OEM metal bump stop tower and remove it and they will. PLEASE READ THE INSTRUCTIONS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!

---------- Post added at 11:44 AM ---------- Previous post was at 11:36 AM ----------

No offence Mike But all these negative comments you had towards us and you post this picture proving you have them installed wrong AND YOU DID NOT READ THE INSTRUCTIONS!!!!

---------- Post added at 11:55 AM ---------- Previous post was at 11:45 AM ----------

Quote:
Originally Posted by Mike_Levy View Post
Thats funny because I have lowered many cars, and none have been this bad. The ride changes somewhat usually, but it doesn't get abusive.




So do yours




Always installer error, huh? Is this where you bring up the "indexing the springs" story?

My truck only has 13k miles, so the problem sure ain't the shocks.
Funny this picture of your truck proves it was installer error!!!!!!

---------- Post added at 11:57 AM ---------- Previous post was at 11:55 AM ----------

Quote:
Originally Posted by DirtyBlackJeepSRT View Post
Why does it matter how many that you sold? The fact remains, it shouldn't. The fact also remains that the "less than a dozen" had complaints. Maybe they were defective? Do you have a 100% success rate? Obviously not since the "less than a dozen" all had similar complains. Road Magnet offers a complete warranty. Why don't you extend it on their behalf?

Actually the Eibachs rode like a Cadillac compared to the 'defective' BWoody springs.



How do you got from "less than a dozen complaints" to "nothing but great reviews on how much better they ride than OEM"

Shall I start pulling posts and threads from the 'few' that have had experience bouncing and bottoming out? It's nice to cater to the 98%, but what about the 2%? Don't they matter?

Bring back Greg!

---------- Post added at 12:57 AM ---------- Previous post was at 12:29 AM ----------

Need more?
Yea and most of these were installer error just like this one!!! And believe it or not most of those complaints were addressed and they no longer have any problems.
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  #22  
Old 07-19-2009, 12:00 PM
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Re: Customer service Questions, concerns, praises, Ass Kissers

There were no instructions! I dropped the truck off at the shop, they installed the springs, sways and links and I picked it up. I checked the box before dropping it off, all that was there was the springs and the bumpstops. No paper of any kind.

Also, I'm wondering why nobody on the "Red site" told me I had them installed wrong when I posted this pic months ago.
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  #23  
Old 07-19-2009, 12:03 PM
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Re: Customer service Questions, concerns, praises, Ass Kissers

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Originally Posted by Mike_Levy View Post
There were no instructions! I dropped the truck off at the shop, they installed the springs, sways and links and I picked it up. I checked the box before dropping it off, all that was there was the springs and the bumpstops. No paper of any kind.

Also, I'm wondering why nobody on the "Red site" told me I had them installed wrong when I posted this pic months ago.
Mike there are instructions they are always in the bag with the bumpstops.

---------- Post added at 12:03 PM ---------- Previous post was at 12:01 PM ----------

i Thought you installed these, If you did not you should definitly jump on the shop that installed them cause they are idiots!!
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  #24  
Old 07-19-2009, 12:04 PM
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Re: Customer service Questions, concerns, praises, Ass Kissers

There was nothing in the bag with the bumpstops.

Anyway, whats the part number on the bumpstops? I'm gonna order new set from Energy Suspension and put them on myself. Obviously the shop can do motor work (since my motors still in one piece), but is stupid when it comes to the suspension.
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