Originally Posted by JCH31
So I recently purchased a used 2011 Jeep Grand Cherokee and about a week into ownership it has slowly started having issues starting. Luckily, its still under warranty 3 year/36,000 warranty so I'll be bringing it to the dealership on Friday. After doing some internet research it looks like mine is likely fallen victim to the TIPM issue. Has anyone had any experience dealing with the dealership on this? It also appears this part is on a national back order, does anyone know if my warranty covers a replacement vehicle? How do I go about getting them to cover one?
Thanks for any help
eta: I did speak with a technician who claimed they don't replace them anymore they just use a repair kit. Should I accept this or demand it be replaced. I don't want a band aid that will only fail down the road when the warranty is out
You'll get a better response posting in the WK2 section, as the WK model refers to 2005-2010 model years.
You should be provided with a loaner or rental for this warranty work, and shouldn't have to do anything special to get it.
As a general comment, recognizing how much it sucks when you have to get warranty work done, I would try to go in with the right attitude. If the dealership chooses to repair the TIPM rather than replace it, you can't really "demand" a new one. Your car is not new, you have purchased a 'new to you' used vehicle that is a couple of years old, and the dealership has no obligation to perform repairs with new parts. If they fix it, they have held up their end of the warranty...don't be surprised if this is what they choose to do.