My wife took her 07 Commander Limited in to the dealer earlier this week for an oil change. Her Jeep just hit 30k miles. When she got home, I went out to look things over and immediately noticed a huge crack in her leather driver's seat that wasn't there when she took it in. I call up the dealership and they ask me to bring it back out there. They've already got some BS story made up before I even get there about "Wear and Tear." They take some pictures and say they'll try to get Chrysler to pay for it under warranty. A few minutes later they say, "Looks like your factory warranty expired March 2." I tell them that Chrysler shouldn't have to pay for it because the dealer's service tech obviously did it. They're like "We talked to him and he said he didn't have anything in his pockets when he was in the vehicle." I'm sure that Chrysler nor the dealership is going to have it fixed. Is there any way to repair cracked leather. thanks
Ill tell you what to do. Wait until maybe this weekend when the showroom is packed with potential customers or as packed as it gets in this economy. then start screaming at the top of your lungs acbout what a bad dealership it is and see how fast they take care of you and fix the problem LOL worked for me. Good Luck
My 07 GC leather did the same thing. Looks similar to your cracking. It's in the drivers seat on the upper leather. No where near to close where my butt sits. I haven't brought it to the dealership yet.
Scott's right that's an easy fix you just need to have that one panel replaced. My buddy owns a trim shop he would charge about 50.00 for that fix anything more than that your getting ripped off. Call around you'll be surprised on how cheap of a fix that is.
I would go raise hell at the dealer some more tho' before I even spend a single cent.
I have had dealers replace 2 bottom seat covers on leather seats under warranty and I have replaced 1 myself on different vehicles I have had over the years. I think they are just about 100 bucks for the cover...
How long are the seats covered under warranty? I don't even sit where mine is cracking. I'm about 6'1 and weigh 145lbs soak and weight so it isn't a weight problem
I'll also have to check with my extended warantee; mine are the top end Overland seats with leather and suede, and the leather is cracked on the left side seat botom.
If you look at this picture mine's cracking a little over the power seat buttons... I also have a weird issue with the back of the seat... I'll have to get a picture of that tomorrow when it's not dark out...
My old 99 WJ did this on side of the driver seat, it was owned by a petite woman before me and the darn thing still was cracked on the side, whereas the rest of the leather interior was mint, for that reason my new ride has cloth interior+seat covers, so no leather care to worry about.:thumbsup:
It's actually most likely a wear issue. The dealer will know this, primarily because they will have seen it a thousand times because it is so common. I doubt it was actually the dealer that was the real cause of the tear. If you are convinced it was though, a complaint to the BBB wont really get anything done. Going to the service manager first, then threatening to write a complaint to Chrysler national (which threatens their 5 star status) will be more effective. If the threat alone doesn't convince them, actually submit a complaint and then copy them on the letter. That will get their attention.
just to give an update...the dealer actually fixed the seat at their expense. they have an upholstry guy that comes to the dealership once a week. they just repaired the crack but it looks really good. i don't know how well the repair will hold up. if it happens again, i'll look into replacing the covers and adding more foam.
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