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Old 02-24-2011, 02:46 PM
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Car Mileage problem

so here is the story guys. i took my car for an oil change about 2 months ago. my car had 27xxx miles at the time. the guy who works at the dealership put 77xxx instead of 27xxx in their system. the dealership reports to carfax, and now carfax shows that my car has 77xxx instead of what i actually have.

i went to the dealership and they said theyre going to get it sorted. that was 2 months ago. i got a car fax today and it still shows 77xxx.

i have somebody waiting to buy the car, and i dont want to give them the VIN number because i listed that the car has 30,000 miles on it, but carfax shows 77xxx miles.

what should i do? make a police report? take it to court?
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Old 02-24-2011, 02:48 PM
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Re: Car Mileage problem

I would go straight to CarFax and tell them, skip right around the middle man.
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Old 02-24-2011, 02:49 PM
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Re: Car Mileage problem

Quote:
Originally Posted by chance View Post
I would go straight to CarFax and tell them, skip right around the middle man.
i thought of that and i googled it. they said that it will take up to 6 months for carfax to correct the problem. i cant wait that long, i want to sell the car by sunday.
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Old 02-24-2011, 02:56 PM
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Re: Car Mileage problem

Will your buyer come and see it first? If you meet then you can explain the problem and have a letter from the dealer (or drive him over to the dealer if an option). I understand the problem, trying to explain it over the phone or email might just scare them off.

Here's the link to fixing CarFax data, don't know how long it takes though. It doesn't say how long when you submit corrections this way except that they will get back to you within one business day to talk about next steps:
http://www.carfax.com/contact/ViewConsumerdcf.cfx
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Old 02-24-2011, 04:01 PM
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Re: Car Mileage problem

get a letter from the dealer to show the buyer until it is fixed
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Old 02-24-2011, 04:47 PM
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Re: Car Mileage problem

thanks guys, I'm going to ask them for a letter and we'll see how it goes.
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Old 02-24-2011, 04:47 PM
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Re: Car Mileage problem

yes, get letter, or maybe somehow snap some pictures of your dash on mileage

put current newspapaer with date on it near dash so u can prove it isn't old pic, send that to person who's interested
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Old 02-24-2011, 09:04 PM
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Re: Car Mileage problem

You also have proof on the Service ticket that you should of got from the dealership to help prove your mileage.
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Old 02-24-2011, 11:02 PM
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Re: Car Mileage problem

Exactly. You can always find all of your old receipts from the service department, and then something wouldn't match up in the 50,000 mile jump between services. But I would also call and talk to the manager of your dealer and get angry with him. Just set down the law and tell him what's up.
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