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  #13  
Old 11-16-2010, 09:07 AM
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Re: Certified Used Vehicle Troubles

Took it to a local mechanic. In one day, he fixed everything the dealer couldn't fix in three weeks. What a joke. Cost me less than $100 ($50 less than the warranty deductible). So much for the usefullness of the warranty.
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  #14  
Old 11-20-2010, 06:20 AM
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Re: Certified Used Vehicle Troubles

You bought a 5 year old jeep and had like 3 extremely minor problems... I'm confused.
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Old 11-22-2010, 03:28 PM
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Re: Certified Used Vehicle Troubles

Quote:
Originally Posted by InfernoRedHemi View Post
You bought a 5 year old jeep and had like 3 extremely minor problems... I'm confused.
@Inferno - exactly, MINOR problems. That took the dealer a month to fix. And, 5 years old or not, it was CERTIFIED, which demands a premium at the checkout counter. A premium I was willing to pay in exchange for a vehicle that was all buttoned up and ready to go. All in all, the dealer has been good about honoring the warranty and making sure things are ultimately right, but, three weeks? That's a bit much.

The 'shudder' was a wheel balancing issue, yet the certified checklist shows the wheels being balanced. Did they really balance them? Did they lie? Did the tech make a mistake in balancing them? Who knows.

The crow-hop was due to fouled ('used up') diff and xfer case fluid (which I changed myself, at a cost of $300 - $100 for materials and $200 for my time ... yes, I value my time very highly); the checklist also showed diff and xfer case fluid as 'Meeting Chrysler Standards'. The plugs were never taken out. The plugs still had the factory markings on them. I changed the front diff fluid and xfer case fluid, and, magically, the crow-hop is non-existent. Did they lie? Did they forget to change the fluid? What does 'meets standards' mean? No idea.

And a Certified Used Vehicle with only one key? Really? They even touted the 'link' capability between the remotes and the two driver seat settings. The capability that I had to spend my own money for another key to have functional. Nice. That's just rude.

And since then -- no passenger seat heat, defrosters on mirrors not functioning, auto-dim on driver mirror not functioning. Any wagers on how long it takes to fix it?

Again, I don't want to bash on the dealer too much, even as frustrated as they made me. It really does sound like they're doing the best they can with what they have. The long and short of it, yes, they are honoring the warranty and making things right (albeit slowly), but shouldn't these concerns be non-existent if the vehicle truly went through a Certified Used Vehicle process? I guess we all live and learn.

Inferno -- what, pray tell, should I have expected given the above? If I wanted a 'typical' 5 year old vehicle, I would have bought from a private party and saved myself $3k, or just kept my very well maintained 10 year old vehicle.
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Old 11-24-2010, 04:28 AM
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Re: Certified Used Vehicle Troubles

How many miles does your Jeep have?

Not saying all dealers do this, but in the northwest I find it common for dealers to do as little as possible (spend minimal cash) on a car that they know they will sell soon. Because most people are not like the people on this forum. Most people would not notice there is only one key, most people would think the sluggish diff is just how the jeep drives, etc, etc. Most dealers would certainly not change the diff or xfer case fluid as it is too expensive and cuts into their small margin of profit on the car.

For your new problems with the seat heaters and mirrors have you checked the fuses to see if they are bad?

Are you not happy with your Jeep or not happy with the dealer, is what I am confused about. Because a 5+ year old Jeep with all that tech and only those problems sounds like a good buy, so congrats on the find.
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Old 11-24-2010, 10:47 AM
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Re: Certified Used Vehicle Troubles

Thanks for the reply Inferno. I was afraid my post was gonna come off as a bit antagonistic. Glad you didn't take it as such. The Jeep has 39,000 miles on it. And, ya, I supremely love the Jeep - tows great, makes it up the logging roads in grand fashion, goes down the highway beautifully. So, ya, its the dealer that has me a bit miffed. All the sales talk about the intensive certified checklist, and the Jeep being in 'as-new' condition. I know a few things are gonna come to light after the sale, hence the reason for the 3 month/3k mile bumper-to-bumper warranty, but in this case, one of three things happened - (1) the service department lied to the sales department (separate cost centers), (2) the sales department lied to me, or (3) the whole operation is incompetent. I let the 'customer relations manager' know my thoughts on it all and she assured me they would 'make it right'. Trouble is, it should have been right when I drove off the lot - especially the items that were obviously overlooked. Just a bit disconcerting. Ah well - live and learn.

As far as the seat heater goes, the drivers side works fine, but the passenger side only heats up about 1/3 of the bottom, and none of the back. All the fuses check out. I think its actually the element that is malfunctioning, which concerns me since, in my experience, a fouled heating element in any scenario often leads to a fire.
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Old 12-13-2010, 04:46 PM
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Re: Certified Used Vehicle Troubles

How to Find and Deal With a Transmission Repair Shop


This section should be easy: Ask questions, ask questions! In the transmission business, there is a lot of room for the shop to, well… be dishonest. Some transmission shops in my area are trustworthy and very good at what they do. Now let’s define what is good, and what is bad.

Just as I’ve stressed throughout the book, you need to find someone you can trust and believe. You will probably only set foot in the transmission repair shop once during the life of your car. Thank God for that. Most car transmissions are made to last the life of the vehicle if properly maintained and serviced regularly. Most automatic transmissions have a filter that should be replaced, and the fluid changed periodically. Check the owner’s manual for service interval, but a good rule of thumb is to change the filter and the fluid every 25,000 miles under normal conditions.

What are normal conditions you ask? The owners manual will usually list what they feel is normal and severe driving conditions in the scheduled maintenance section of the manual. I have found that the term “severe driving condition” usually refers to having the air conditioning on while the engine is running. If this was the case, it might suggest that you service the transmission every 30 days to avoid premature wear and internal damage on used transmission


The manufacturers do a great job at protecting their rears from lawsuits, and will sometimes be a little too protective, so also ask your auto repair mechanic for his opinion. If you are in need of transmission work, you should ask your regular repair shop if they do transmission repairs in house or subcontract the work to another shop. If your regular repair shop is willing to send the car to their transmission repair shop, let them do it for you.





[/quote]


I was shopping around on automotix and LKG for a tranny and I keep getting redirected to a site called mwd auto. Are all these other places the same place? Has anyone done any business with MWD Auto?
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