Originally Posted by InfernoRedHemi
You bought a 5 year old jeep and had like 3 extremely minor problems... I'm confused.
@Inferno - exactly, MINOR problems. That took the dealer a month to fix. And, 5 years old or not, it was CERTIFIED, which demands a premium at the checkout counter. A premium I was willing to pay in exchange for a vehicle that was all buttoned up and ready to go. All in all, the dealer has been good about honoring the warranty and making sure things are ultimately right, but, three weeks? That's a bit much.
The 'shudder' was a wheel balancing issue, yet the certified checklist shows the wheels being balanced. Did they really balance them? Did they lie? Did the tech make a mistake in balancing them? Who knows.
The crow-hop was due to fouled ('used up') diff and xfer case fluid (which I changed myself, at a cost of $300 - $100 for materials and $200 for my time ... yes, I value my time very highly); the checklist also showed diff and xfer case fluid as 'Meeting Chrysler Standards'. The plugs were never taken out. The plugs still had the factory markings on them. I changed the front diff fluid and xfer case fluid, and, magically, the crow-hop is non-existent. Did they lie? Did they forget to change the fluid? What does 'meets standards' mean? No idea.
And a Certified Used Vehicle with only one key? Really? They even touted the 'link' capability between the remotes and the two driver seat settings. The capability that I had to spend my own money for another key to have functional. Nice. That's just rude.
And since then -- no passenger seat heat, defrosters on mirrors not functioning, auto-dim on driver mirror not functioning. Any wagers on how long it takes to fix it?
Again, I don't want to bash on the dealer too much, even as frustrated as they made me. It really does sound like they're doing the best they can with what they have. The long and short of it, yes, they are honoring the warranty and making things right (albeit slowly), but shouldn't these concerns be non-existent if the vehicle truly went through a Certified Used Vehicle process? I guess we all live and learn.
Inferno -- what, pray tell, should I have expected given the above? If I wanted a 'typical' 5 year old vehicle, I would have bought from a private party and saved myself $3k, or just kept my very well maintained 10 year old vehicle.