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View Poll Results: Rock auto service when dealing with there mistakes
Good 6 66.67%
Bad 3 33.33%
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  #13  
Old 04-24-2014, 05:10 AM
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Re: Rock auto customer service

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Originally Posted by Strongjeff View Post
what did they say?
87 sold since beginning of 2012. 0 returns for warranty. 6-7 returns (forget) for "wrong part" "did not want" "lost before delivered" etc.
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  #14  
Old 04-24-2014, 05:18 AM
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Re: Rock auto customer service

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Originally Posted by Unobtanium View Post
87 sold since beginning of 2012. 0 returns for warranty. 6-7 returns (forget) for "wrong part" "did not want" "lost before delivered" etc.
that's pretty good if you ask me. at least 80 people are happy since 2012 lol.
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  #15  
Old 04-24-2014, 05:27 AM
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Re: Rock auto customer service

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Originally Posted by Strongjeff View Post
that's pretty good if you ask me. at least 80 people are happy since 2012 lol.
Mine have been awesome, except for the weakwristed people who installed them.
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  #16  
Old 04-24-2014, 02:11 PM
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Re: Rock auto customer service

Rockauto screwed up my head bolts order. Half were for a hemi but the others were for a GM motor.


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  #17  
Old 04-24-2014, 05:50 PM
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Re: Rock auto customer service

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Originally Posted by greenwayer View Post
Rockauto screwed up my head bolts order. Half were for a hemi but the others were for a GM motor.


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Probably because they ship from multiple warehouses. One LCA came to me from one, the other from the other. I got them on different days even though I ordered them at the same time.
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  #18  
Old 04-24-2014, 06:14 PM
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Re: Rock auto customer service

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Originally Posted by Unobtanium View Post
Probably because they ship from multiple warehouses. One LCA came to me from one, the other from the other. I got them on different days even though I ordered them at the same time.
this is why rockauto is cheaper. the fact that they pull parts from multiple warehouses means they pull parts from which ever one has your parts in stock.
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  #19  
Old 04-24-2014, 06:51 PM
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Re: Rock auto customer service

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Originally Posted by Strongjeff View Post
this is why rockauto is cheaper. the fact that they pull parts from multiple warehouses means they pull parts from which ever one has your parts in stock.

All auto parts stores do that


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  #20  
Old 04-24-2014, 09:41 PM
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Re: Rock auto customer service

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Originally Posted by greenwayer View Post
All auto parts stores do that


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but the auto parts stores use the closest warehouse first tho then go out from there if they don't have it....that's how advanced and orielly's work. don't know about autozone.
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  #21  
Old 04-29-2014, 06:56 AM
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Re: Rock auto customer service

really digging rockauto these days- made 3 orders with them in the past month, after each order i usually get an email with a discount for my next order. yea its only 5% or so but still. usually get my parts under 4 days time
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