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View Poll Results: Rock auto service when dealing with there mistakes
Good 6 66.67%
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  #1  
Old 04-26-2013, 09:22 AM
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Rock auto customer service

lm interested to hear about your experiences with Rock auto when they have sent you the wrong/missmatched parts only.

This is not a general survey, this is only regarding how they handled the problem when sending you the wrong bits.

For example, i ordered a bunch off parts from them including front and rear sway bar end links. The rear end links i ordered and paid for where moog problem solvers, the ones i got where a miss-matched pair, basically one was right and the other was a poor cheapo relation, smaller bushes, thinner rod material etc etc. l got loads off speil about dont worry it will work fine, nothing to do with us, moog production line evolution. not our fault, beyond our control etc etc and only got taken seriously when i filed a paypal claim. Now they want me to close the claim before sending me the correct part. Given there performance so far i have not faith that they will do the right thing and am reluctant to close the only way i have of getting them to do the right thing. providing the matched pair that i paid for, not a cheap subsidy.

5 emails later im done, i must admit im a bit disappointed, i was expecting better from them. After doing some online searches and reading there yelp reviews , (i should have read these first, i know) i realize this has happened before to others. Never again, for me more trouble than its worth

So, how did they deal with you when putting right there mistakes??

Cheers
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  #2  
Old 04-26-2013, 11:02 AM
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Re: Rock auto customer service

i bought an a/c compressor from them.

worked all morning on getting things apart, had a scheduled fedex delivery later that day. Compressor shows up is wrong part. They took it back no problem. of course they held my money until it was returned. I ended up at NAPA that day buying the correct one. I have done about 20 purchases both before and after without issue.

GL
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  #3  
Old 04-26-2013, 05:03 PM
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I ordered sway bar end links last week and received the wrong kind they were mismatched also and I called em up and I had a new one 2 days later, they even let me keep the mismatched one, they were really nice to work with, you'll be fine!

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  #4  
Old 04-26-2013, 06:36 PM
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Re: Rock auto customer service

I have received the wrong part from them 3 of the 4 times I ordered from them. I stopped using them after that
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Old 04-29-2013, 03:11 PM
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Re: Rock auto customer service

Everything I've ordered from them has been great.
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Old 03-21-2014, 09:15 AM
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Re: Rock auto customer service

I never had a issue with them and I made plenty of orders from them
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Old 03-23-2014, 02:36 PM
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Re: Rock auto customer service

Never had an issue, i love rock auto!
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Old 03-24-2014, 11:00 PM
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Ive ordered a good 30 times, use them for everything. Never a problem
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Old 03-25-2014, 04:31 AM
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Re: Rock auto customer service

I've always been impressed. Think of how many parts they drop ship. Something is bound to get messed up!
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  #10  
Old 04-12-2014, 03:53 PM
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Re: Rock auto customer service

Manly only ordered trim/molding parts in past but never had an issue.
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Old 04-24-2014, 03:59 AM
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Re: Rock auto customer service

I ordered 2 lower control arms. They were both the correct part and complete/undamaged when I got them.

I called previously and asked for them to tell me how many had been returned for warranty issues vs. sold vs. timeframe. They were very polite and pulled that data up for me. I ordered the Raybestos control arms based on the information they shared with me.
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Old 04-24-2014, 05:00 AM
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Re: Rock auto customer service

Quote:
Originally Posted by Unobtanium View Post
I ordered 2 lower control arms. They were both the correct part and complete/undamaged when I got them.

I called previously and asked for them to tell me how many had been returned for warranty issues vs. sold vs. timeframe. They were very polite and pulled that data up for me. I ordered the Raybestos control arms based on the information they shared with me.

what did they say?
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