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  #13  
Old 11-18-2011, 01:22 PM
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Re: Tranny Fluid Change Concern

Just checked again in neutral and pretty much the same reading as I got yesterday in park. (just above the second cold hole)

Does anybody have the description for the part # shown in my invoice or a service manual link for the tranny fluid change. If I have something official stating that both filters should be changed I'll take that to show them in case they tell me they only did one.
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Old 11-18-2011, 02:27 PM
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Re: Tranny Fluid Change Concern

This reminds me of when I had my fluid in my differential replaced. I was standing in the parking lot when the guy did it and notice he took the drive shaft of and just had it hanging there.

I've had driveshaft noise ever since. I immediately notice the noise before I even left the parking lot after the service. Brought it to the techs attention and he said drive it and see if it goes away.

It has not.

I've been dealing with it every since and they can't figure out what it is. I'm sure they are going to charge me something.
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Old 11-18-2011, 02:49 PM
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Re: Tranny Fluid Change Concern

UPDATE:

Talked to the service tech who did the service and according to him it is not required to change the cylindrical filter when doing the basic maintainence service. He said if I were having problems and they were doing the service because of that, they probably would have changed it.

I also asked about the additives and the 5 quarts and he said they undercharge on fluids, to compensate for a high labor rate. So the 5 isn't accurate, but they don't know how much they really put in. Needless to say, unless I'm doing the checking completely wrong (I can follow instructions) then it is still pretty low and I'll have to pick up some more. This sucks because he pretty much said regardless of whether it took 5, 10 or anywhere in between they only charge for 5 qts when doing this service.

So unless someone has some Chrysler paperwork to contradict this guy, looks like it is what it is.
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Old 11-19-2011, 03:13 AM
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Re: Tranny Fluid Change Concern

If the dipstick says its full then its full reguardless of how many quarts they charged you for...

the cylindrical filter is a 100k filter (or at least I call it that)... I have not looked at the maintainence schedule but it is at like 105-120k suggested replacement by chrysler, plus its like 45 dollars for just that one filter iirc so your golden, do your trans service in 30-45k and at that time do both filters.
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Old 11-19-2011, 03:17 AM
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Re: Tranny Fluid Change Concern

Quote:
Originally Posted by lll2for3lll View Post
This reminds me of when I had my fluid in my differential replaced. I was standing in the parking lot when the guy did it and notice he took the drive shaft of and just had it hanging there.

I've had driveshaft noise ever since. I immediately notice the noise before I even left the parking lot after the service. Brought it to the techs attention and he said drive it and see if it goes away.

It has not.

I've been dealing with it every since and they can't figure out what it is. I'm sure they are going to charge me something.
What did he have the driveshaft off for???? was it a pinion seal? because just hanging there shouldnt do anything, on the other hand if he did the pinion seal about 90% of people do them wrong and can cause premature bearing wear and failure. That said some people do it wrong and never have a problem, its not rocket science but can cause failure.
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Old 11-19-2011, 08:25 AM
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Re: Tranny Fluid Change Concern

Yep. He did the pinion seal. I've had driveline noises since I got in the Jeep to leave from the shop that day.

Help me out. How do I bring it to there attention?
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Old 11-19-2011, 12:47 PM
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Re: Tranny Fluid Change Concern

he likely over torqued or under torqued the pinion nut... very easy to do. Its something they need to address and fix be it just installing a new crush sleeve and properly setting up the turning torque to replacing the ring and pinion dependant on wear (more unlikely).
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  #20  
Old 11-21-2011, 10:02 AM
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Re: Tranny Fluid Change Concern

OP - Sorry it took me so long to get back to you(I was out of town). Anyways, what the SM says is correct. Generally speaking you only replace the 'flat' filter for a tranny service. The spin on filter does have a 100k filter life and generally isn't replaced unless you have a shifting issue(the only time these fail is if you get air in the system and it cracks the filter housing or you have a complete tranny failure) *See below note.

As far as the # of quarts he billed you for and the excuse he gave you. That is a shady way of increasing the effective labor rate, which is what the SM is partially paid off of. So the higher he makes it the more money he makes. The way he cheats it is by doing exactly what he told you. Keeping the high labor rate and then reducing the parts side of the bill. I'm sure the dealer would be very interested to know this is going on in his shop, as at the end of the day this is borderline fraud. As far as the customer aspect this is complete fraud. Your bill is your proof the work was performed. If he billed you for 5 quarts and the system takes say 7 quarts, then he did not perform the repair as required by Chrysler Service bulletins and any lawyer would have a field day with this.

My Advice:
First off tell the SM you don't care if he put a million quarts in it, you just had a filter service and now the system is low. Any decent SM will offer to top off the system for free. After that I would walk down the street to your dealer neighbor and explain what happened and ask for a meeting with him and the SM to discuss the false billing and service.

*The spin on filter is the cooler return filter, so generally it will never really have to filter anything unless something fails in the transmission(you'd be rebuilding/replacing the tranny if this happened). This is why it is generally not replaced. To elaborate on the air in the system issue, some of the AB versions of the filter can allow a flow back of fluid that will create air bubbles and "pop" the filter. It is generally recommended that if the p/n stamped on the filter ends with AB, it should be replaced with the updated AC or later version. Good/Older techs will know to check for this when doing the service, lazy/younger techs will not.
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  #21  
Old 11-23-2011, 11:36 AM
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Re: Tranny Fluid Change Concern

Quote:
Originally Posted by Jahkneefive View Post
My Advice:
First off tell the SM you don't care if he put a million quarts in it, you just had a filter service and now the system is low. Any decent SM will offer to top off the system for free. After that I would walk down the street to your dealer neighbor and explain what happened and ask for a meeting with him and the SM to discuss the false billing and service.
Thanks for the advice. Given the dealer is 30 min away and I'm probably taking the Jeep on a 300+ mile round trip Thanksgiving spin tomorrow, I don't see this in this cards. At this point for piece of mind, I'll probably just buy some myself today and make sure it's right.

If I'm here: lO COLD O > (end of dipstick)

Any estimation on how many quarts I'll need to get between the HOT holes?

After Turkey Day I might take my receipt for the extra fluid up to the dealer and ask that they do the PCM flash I've been needing and call it even.
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Old 11-23-2011, 03:12 PM
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Re: Tranny Fluid Change Concern

You dont fill it to hot unless it is hot, that is why they specify, heat causes things to expand and fluid level "rises". You may be 1/4 - 1/2 a qt low if infact you are checking it cold.
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Old 11-23-2011, 03:20 PM
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Re: Tranny Fluid Change Concern

Quote:
Originally Posted by 2005JGC View Post
You dont fill it to hot unless it is hot, that is why they specify, heat causes things to expand and fluid level "rises". You may be 1/4 - 1/2 a qt low if infact you are checking it cold.
The measurement I described was done after 30 min of driving; engine at normal operating temp.
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Old 01-01-2012, 05:35 PM
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Re: Tranny Fluid Change Concern

Do not forget when you check your transmission fluid the jeep needs to be warmed up not cold. Pull the dipstick out and wipe it clean, then put it back in wait a second and pull it again...read the low side of the stick because one side always wipes the tube on the way out and gives a false reading. I also recommend draining the convertor as well, the more fluid that gets replaced, the longer the tranny will last.
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