Taking JEEP to Small Claims Court - What You Think? - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WJ

Join Jeep Garage Today
Thread Tools Display Modes
Old 04-27-2015, 03:33 PM
Pugheaven's Avatar
My Jeep: 2003 4.0L WJ
Join Date: May 2013
Location: Bryn Celyn (North Wales UK)
Posts: 59
Thanks: 2
Thanked 2 Times in 2 Posts
Rep Power: 1410
Pugheaven is on a distinguished road
Send a message via MSN to Pugheaven Send a message via Skype™ to Pugheaven
Taking JEEP to Small Claims Court - What You Think?

On Friday 27th March, I took my 2003 Jeep Grand Cherokee 4.0ltr in for diagnosis for a problem on left hand turns (gear box jumping out of gear) that has started happening about 10 days earlier, then in the last few days has got a lot worse, hence bringing it in to be looked at.

The engineers looked at the problem at Platts Garage in Stoke and diagnosed; the gear box was empty of gear box oil (it'd had been full or well within limits 3 weeks earlier). This has been traced back to the bad fitment of a radiator I had fitted in December 2014 by Jeep Dealer Bauer & Millet in Manchester at a cost of circa £475 pounds (which I had to go back a day later as theyíd knocked a pipe off the engine that the cruise control uses).

This has basically broke the radiator (bent pipes and cracked the rad) and has also had the knock on effect of draining the gearbox of oil (I wasn't aware that on these Autos, the radiator cools the gear box oil as well). The cost for this rectification work will be circa £1070 pounds inclusive of a new radiator plus additional work. As Platts dealer in Stoke has gone on record and are happy to state that bad fitment of the radiator is the cause of this I am unwilling to pay more money to rectify a problem that has been caused by bad fitment and Jeep. My Jeep is in immaculate condition and has been highly maintained since I purchased.
There are three problems as I see it.

1). The Jeep dealer in Manchester has caused this problem thus I am unwilling to pay for the remedial work on the Jeep (confirmed by Jeep mechanics)

2). The longer term damage has today been confirmed and the gear box with broken metal and also burnt gears will cost additional money and is knackered. The total now is £4,670.14p to fix the car back to fully working order. I've stated I am not paying a penny, JEEP have come back and said neither are they and I can do one as the original radiator was fitted by a JEEP dealer that went into liquidation 14 days after I had my radiator fitted... and thus not their problem.

3). There were no courtesy cars at Jeep Stoke, and as Iíve had to travel in from North Wales (as there are no Jeep dealers anywhere near us, the new one in Chester refused to do the diagnosis work as they didnít have the expertise due to only just opening) I had to travel 75 miles to Stoke as Platts has an extremely good reputation. The engineers advised more damage could be incurred and they recommended leaving the Jeep there which I did. Therefore Iíve had to hire a car from Enterprise down the road from Platts at cost to myself. At the time they said they'd pay now they say once again do one and I had to drive it back and drop off. The bill for the car was £385 notes.

I do not think it unreasonable to expect a full payment for the fixing of the above problems

So, since they've refused, and I'm not paying, off to the court we go.

What you guys think?

I've basically submitted a claim of £5,000 against them... what you think? I see this as JEEP need to take responsibility for their dealerships... whether they're franchise or not... I go to JEEP for a service as a dealship chain... thus backup if anything goes wrong, hence why we pay more. I find this incredible that they can cause £5k worth of damage to my car and walk away... even when their own JEEP mechnics are stating it's the bad fitment of the original radiator that's caused all this damage.

Cheers Pug
2003 Jeep Grand Cherokee WJ 4.0l, 22" Split Chrome Rims (285/35/22" Nexen tyres), EBC Grooved Discs/Greenstuff Pads, Powder Coated Red Calipers, Halo Front
/LED Rear Conversion, LED Fogs, Uprated Sway Bar, K&N Filter, Autogas Conversion, Green Internal LED Lighting, Navi Head Unit, Stainless Twin Exhaust
Reply With Quote
Sponsored Links
Old 04-27-2015, 06:25 PM
GoHeels's Avatar
My Jeep: 2003 4.0L WJ
Join Date: Apr 2015
Location: North Carolina
Posts: 57
Thanks: 2
Thanked 9 Times in 9 Posts
Rep Power: 719
GoHeels is on a distinguished road
I would go to that Bauher millet place And explain what happened and see if they are willing to take any responsibility for it.
If not I would try to take them to small claims... not sure if there's enough proof or How the laws vary from America to overseas.
Doubt you will get anything from Jeep themselves though.
Hopefully it works out for you.
Reply With Quote
Old 04-27-2015, 07:22 PM
bill_de's Avatar
Premium Member
My Jeep: 2017 5.7L WK2
Join Date: Sep 2012
Posts: 8,463
Thanks: 708
Thanked 1,000 Times in 788 Posts
Rep Power: 1805179
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: Taking JEEP to Small Claims Court - What You Think?

It all comes down to how your local/national laws look at the relationship between dealer and manufacturer. And the judge.

I sat on a jury once with a similar situation although it was not in the auto industry. The judge sensed that the jury was going to find in favor of the manufacturer, based on how the contracts were written and explained. Before deliberating the judge called the jury into his chambers, said he felt the facts were too complicated for a jury. The judge ordered a directed verdict in favor of the dealer, costing the manufacturer a few hundred thousand.

I hope you get an understanding judge.

If you need a shoulder to cry on ...
... pull over to the side of the road!

Reply With Quote
Old 05-09-2015, 11:20 AM
My Jeep: 2004 2.8L WJ
Join Date: Nov 2011
Location: England UK
Posts: 104
Thanks: 1
Thanked 1 Time in 1 Post
Rep Power: 2009
GCUK is on a distinguished road
Re: Taking JEEP to Small Claims Court - What You Think?

Let us know how you get on.
If future id find yourself a good independant spanner man to look after your vehicles. Hi dealer prices and where has it got you ?
My mate dropped £3k on his Porsche 911 at a independant Porsche service centre. Lots if work done. 10 months later the rms ( oil seal) failed again causing weeping oil and that means engine /gearbox out to replace a £10 oil seal.
Another £2k bill, but they did it as a warrenty for him to protect their reputation.
Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
What's the deal with the HP claims? Darth Vapor SRT Grand Cherokee SRT - WK2 6 06-27-2013 09:23 AM
Taking apart you key fob seems useful if you were having problems JoeSchmoe007 Grand Cherokee - WK2 - 7 01-12-2012 12:21 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 07:14 AM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.