I posted a couple days ago how i purchased a cmr tune from mhp and i never heard back from them and they took my money.... Well 4 weeks later today i finally got through and spoke to andy and he now tells me that they cant make a tune for my truck ????? Wtf????? I said there was guys on here with the same 5.7l hemi and they had tunes .... He said yeah but not with the same last four numbers on the diablo unit i have. So i said and why wasnt this told to me 4 weeks ago and he stated yelling at me and cursxing at me ,telling me i shouldnt tell him how to run his business and that im a douche bag from ny and on and on. I can not believe that there are people out there that possibly do to this to a customer for no apparent reason. I am shocked at the horrible customer service of this company and cant believe they are in business still after treating people like this. Just some food for thought
Trust me when I say this. Andy has had a long and storied history with the LX guys in terms of how he's handled his forum communications lol. I've said my piece to him numerous times before and so have dozens of others. I don't think sharing those stories is prudent here, but, I will say the OP's story doesn't surprise me one bit. He hasn't exactly ever had any tact or diplomacy even when he wasn't a vendor anywhere yet. I hope you get your issue resolved with a more reputable company man. Good luck.
It is always good to hear both good and bad comments on any vendor. I have no dog in this fight as I neither know the OP or the company/person involved. But I do know it would take some serious research before I considered doing business with MHP based on this thread and what I just read on the linked MB thread.
The reason there is such a delay is that Andy does not do any tuning himself. He has to send it off to another calibrator. He doesn't own the CMR software!! I read one of his post on SVT Performance where he said he had to let his lead tuner go! LMAO
Some people may recall when they installed a MHP tune they lost cruise control function. Some people waited 4-6 weeks to get this corrected. I by no means am a calibrator (that sounds like terrible English) But I own the CMR software and I was shown how to fix it. It takes less then 1 minute to make the change.
Bottom line is he is a internet thug! He has no place of business. The only thing he makes is internet post!
Go ahead and search MHP, Columbus, OH. It comes up as a mobile home park.
This is a great site. I like the mostly Jeep only group here. But this is my last comment on this turd!
I posted a couple days ago how i purchased a cmr tune from mhp and i never heard back from them and they took my money.... Well 4 weeks later today i finally got through and spoke to andy and he now tells me that they cant make a tune for my truck ????? Wtf????? I said there was guys on here with the same 5.7l hemi and they had tunes .... He said yeah but not with the same last four numbers on the diablo unit i have.
That sux to hear about being treated like that when all you wanted was to give someone your hard earned money for a product and just get dicked around and your money tied. I had a similar experience with my srt exhaust i had put on. I went to a local small exhaust shop i went to twice before, showed the kid what i had and he said "no problem" to installing it for $200. i even was there trying to show him where to weld the exhaust hangers on from what i remembered from Scotts thread, only to be ignored a few times to him answering his cell and walking outside to talk. So i get it on, looks good, pay, and drive off. On the way home it developed a rattle and saw one of the resinators dropped down and the tips were rubbing. i drove right back, and he was shutting the door of his shop and his car was running. I got out and told him there's something wrong and started walking to the back of my car, he didnt even follow me, then he said it was prob the hangers and for me to go to the dealer and get the "right" hangers and then come back. Thats when things got ugly, i said he told me he could do it so i wanted it fixed right there, he said he was going to lunch. after a little yelling he threatened to call the cops so i said go ahead i want them down to get all this on record the scumbag ripping me off doing crap work and telling me to go by other parts, when he got in his car and took off. I filed a small claims against him in court for my money back and filed a complaint on the better business bureau's site.
From this thread i will never be giving Andy my business. thanks for the info.
If you're looking for a good tune call Johan at Diablo. I went down there a few weeks ago and got a custom dyno tune done by him. I dig it. It's nice getting a tune from the guy who actually writes the canned tunes for the company who makes the tuner. He's been working for them for 11 years. He knows his poo.
WOW!!!! + Andy is very Active at the Red Site with a group buy on TCM . I can't personally say anything cuz I have never deal with Andy , But i do have his CMR With great success which was handle by Tom and let me tell you , it was the best experience I've had so far with a vendor . Tom FTW
Tom handled my tune also, and I was amazed at the great customer service I received from him. He spent alot of time on the phone explaining technical aspects and I got my tune in a few days.
It alters/modified the fueling and spark maps for better performance, and in some cases, better gas mileage. it also modifies other parameters that need to be changed if you are running either a built motor or a supercharger/turbocharger.
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