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  #13  
Old 11-30-2011, 12:41 AM
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Re: jeep halos

You have never called us, emailed us, sent us a pm, or mentioned this to us ever. I would take the time to respond to everything in this post but I have a feeling it will not do any good.

If you want to call us, email or pm me we can discuss. If you just want to vent then by all means if that makes you feel better go right ahead.

Steve
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  #14  
Old 11-30-2011, 12:46 AM
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Re: jeep halos

Quote:
Originally Posted by *sox* View Post
very sorry to hear this to, but you are not alone!

i have make the same experience with halos for my 300c, many friends to.

no support, only blablabla from flashtech!!!
This is not true and you know it. Your halos are 10 volt halos and you did not hook it up to the regulator properly and fried them. If you wanted to send them back to us to repair and or check the voltage spike on them we could.

It is easy to jump on the bandwagon when someone has a problem. Our warranty process has been posted on every forum and we always honor warranty, many times in cases when it is user error and not manufacturer defect. But at the end of the day it is the customers responsibility to know the warranty procedue and choose to use it or not
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Old 11-30-2011, 01:03 AM
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Re: jeep halos

Just so everyone understands the warranty process. I took this from a post from these forums.


Hey guys and gals,

In order to clear up confusion on how warranty and exchanges work for Flashtech we are going to lay it out in detail here for everyone to see! The large majority of our products carry a lifetime warranty from manufacturer defect. This warranty is valid when the person who purchased the items is the one making the claim and the item was installed properly and under normal operating conditions. If a used item is purchased or given the item does not fall under this warranty. In order to go ahead and warranty the item the customer has two options.

option 1) Send back the old item to be tested. Once the item is received and has tested bad, the customer will pay return shipping (usually a flat $10.00) and will have a new item of equal or greater value sent to them. Before the bad item can be sent back a RMA number will need to be obtained by calling 1800 442 9096 and talking to WES.

option 2) Pay a $25.00 per item core charge + shipping (usually a flat $10.00) and a new item or item(s) will be mailed out immediately. An RMA number will be given and you will have 90 days from the day the RMA number is given to send the old part(s) back. Once the old part(s) are sent back and tested bad the core charge minus shipping will be refunded.

these two options have been in place for almost a year now and have been proven to be the best two options for our customers. These are the ONLY two options available. New Items WILL not be sent out unless a core charge and shipping is paid in advance.

DOA and Items damaged in shipping

If an item comes DOA, the two options above still need to be used. The only difference is shipping will be refunded for an item that is determined to be sent not working.

If an item is damaged in shipping, filing a claim with FedEx will need to happen immediately. Please contact us within 24 hours of an item damaged in shipping. A claim will be made to FedEx and we will handle each situation on a case by case basis

Flashtech strives to make all aspects of doing business with us painless! Even under the unfortunate situation that a part does go bad we will do everything in our power to get you back on the road immediately! We love our customers and are thankful for the continued support!
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  #16  
Old 11-30-2011, 05:39 AM
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Re: jeep halos

Quote:
Originally Posted by steve@flashtech View Post
This is not true and you know it. Your halos are 10 volt halos and you did not hook it up to the regulator properly and fried them. If you wanted to send them back to us to repair and or check the voltage spike on them we could.

It is easy to jump on the bandwagon when someone has a problem. Our warranty process has been posted on every forum and we always honor warranty, many times in cases when it is user error and not manufacturer defect. But at the end of the day it is the customers responsibility to know the warranty procedue and choose to use it or not
yes buddy its very true and you know that.

your leds halos have a issue not the regulator etc... and i have install with the regulator but they flickering i have tested the led on special 10 volt regulator......ever flickering, we have open the headligths and check the leds.......poor quality and some "broken" resistor on the board thats the issue, not the regulator.


i have buy complet. headligths with halos installet from you, this are some trouble/problem for me then i live in switzerland, you know..

i have write, its gaming lotto 50/50


- you pay me the shipping for 2 headligths from switzerland to USA?

i think, no

- can i are sure that you send my 2 other working good headligth?

i think, no or sorry i dont no

- can i are sure that the second headligths life more then 6-12 months

i think no


- can i sure when the second headligths are also defect about some months that you change also this with 3. new headligths with halos.


i think no



i live in switzerland and you guys know that we can do nothing!


for all the guys from USA this mabe work, for me not.


............but anyway i wont nothing for you or from flashtech, and this expirience have not only make i self, many others to.


thats it!
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  #17  
Old 11-30-2011, 07:25 AM
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Re: jeep halos

This is ugly.
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  #18  
Old 11-30-2011, 09:01 AM
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Re: jeep halos

Quote:
Originally Posted by *sox* View Post
yes buddy its very true and you know that.

your leds halos have a issue not the regulator etc... and i have install with the regulator but they flickering i have tested the led on special 10 volt regulator......ever flickering, we have open the headligths and check the leds.......poor quality and some "broken" resistor on the board thats the issue, not the regulator.

1) You sent us pictures and within a few hours every led halo had multiple leds out which is a voltage problem. We test everything on the tester for 24 before we mail them out. even if they were hooked up to 12 volts to test right away they would be damaged forever on your particular halos. I have sold hundreds of kits and I have seen even experienced shops make this error. There are 4 separate rings, if every rings has leds out at the same time an overdrive of voltage is causing the resistors on the back to melt and thus allow led's to flicker or burn out in sets of three

i have buy complet. headligths with halos installet from you, this are some trouble/problem for me then i live in switzerland, you know..

i have write, its gaming lotto 50/50


- you pay me the shipping for 2 headligths from switzerland to USA?

i think, no

2) Our warranty states we NEVER pay shipping. I am assuming EVERY American company you have ever bought from will not pay shipping for a warranty claim

- can i are sure that you send my 2 other working good headligth?

i think, no or sorry i dont no

3) NO way can we send you another brand new set of lights. IF you sent the old lights back we can fix them as our warranty states or if you did not want to do that and you already opened up the lights send us the old halos back and we will send you new halos


- can i are sure that the second headligths life more then 6-12 months

i think no

4) We have customers who have our original set of halos from over 3 years ago with no problems at all. Their is a fail rate on all electronics and we know this. WE do everything we can to sell the best quality kit at the best price. On top of that I have seen user error and faulty installation the cause for a large majority of halo issues.



i live in Switzerland and you guys know that we can do nothing!

5) This is what frustrates me the most. We appreciated the business our overseas buyers bring to us. We do everything we can to cater to helping them make an informed purchase for their vehicle. When you are buying a product from another country, you do know shipping cost are high and in tern would be high if you needed to send this part back.


for all the guys from USA this mabe work, for me not.


............but anyway i wont nothing for you or from flashtech, and this expirience have not only make i self, many others to.

6) This is fine, it is hard to try and help someone when they do not want to be helped. Like I said earlier the warranty program is optional and we can not force our customers to use it


thats it!
11


ALSO I jsut found the video of your flickering halos. Not only do you show the regulator in the video you also show the halos hooked up wrong to it! You have the halos hooked up to the same terminals that the input from the battery goes to! This is sending your halos the same voltage as your battery and not the regulated 10V as it should. If you need me to show you the video and explain why you installed this wrong I can.
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  #19  
Old 11-30-2011, 09:09 AM
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Re: jeep halos

this is not user error, this is junk product!

my install was performed by an electrician using the recommended procedures.

and call for what? I dont need a shoulder to cry on

Im simply saying stop charging 200 bucks for a product so poorly made! Have you actually looked at the soldering on these things??

and Im sure Im not alone in this, but alot of us have TONS of time invested in headlight projects just to have the focal point of the mod go out in 6 months

honestly, what good is a warranty at this point?

Why would I want to go through all of this again 6 months down the road??
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  #20  
Old 11-30-2011, 09:29 AM
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Re: jeep halos

Quote:
Originally Posted by pmpn8ez View Post
this is not user error, this is junk product!

my install was performed by an electrician using the recommended procedures.

and call for what? I dont need a shoulder to cry on

Im simply saying stop charging 200 bucks for a product so poorly made! Have you actually looked at the soldering on these things??

and Im sure Im not alone in this, but alot of us have TONS of time invested in headlight projects just to have the focal point of the mod go out in 6 months

honestly, what good is a warranty at this point?

Why would I want to go through all of this again 6 months down the road??

This will be my last post on this thread but I did want to respond to a few things

1) the jeep rings are the largest rings we sell and every ring for the left and right side headlights are customized exactly for these lights.

2) These rings are VERY expensive to make, we had a cad designer design them and then an electrical engineer make sure a ring of this size would work. Then had to make 4 different molds for the 4 separate rings and then the actual cost of each ring is more then double any other ring we sell because of the size

3) The larger the ring, the more led's their are and thus the more chances for one single led to go bad.

4) I was not saying yours was not installed correctly, that was directed towards someone else

5) Any supposed issue about the quality of our rings or materials used is a joke. We have documented the process we go through to make the best ring and not use generic rings like other companies do.

6) If you want us to repair your ring, send it back and we will. it will be repaired within 24 hours and sent back out to you

7) because the rings are so big we made them dual circuit led's. Try running just the even led's or just the odd led's. At least for now all led's on one circuit should work without a problem. Even though the spacing will be bigger this will allow you to have them on now without the look of a few not working

Whatever you choose to do I understand your frustration but if you do not want our help then all we can do is respond to your criticism and move forward. If you would like us to help please let me know and I will try to do what I can.

Thanks
Steve
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  #21  
Old 11-30-2011, 10:16 AM
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Re: jeep halos

Look, Im just pissed off right now!!

this might be misconstrued as an attack, but thats not my intentions

at least not a personal attack on FT

I have made several purchases from you guys in the past for both the Jeep and the Charger for my ccfl rings, several inverters, remotes, antiflicker harnesses, etc etc

you guys are always kind and courteous and Ive never had an issue with your company personally

but I still think these halos are junk and cheaply made!! That you cannot change my mind on.

the soldering on the circuits are HORRIBLE!!! NO WONDER THEY BLOW OUT
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  #22  
Old 11-30-2011, 11:19 AM
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Re: jeep halos

Quote:
Originally Posted by pmpn8ez View Post
Look, Im just pissed off right now!!


the soldering on the circuits are HORRIBLE!!! NO WONDER THEY BLOW OUT

X2 thats the problem!


i am out here, i have say my opinion about my expirience with Flashtech.



@pmpn8ez

sorry when i have hjacking your thread!
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  #23  
Old 11-30-2011, 12:04 PM
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Re: jeep halos

Quote:
Originally Posted by pmpn8ez View Post
Look, Im just pissed off right now!!

this might be misconstrued as an attack, but thats not my intentions

at least not a personal attack on FT

I have made several purchases from you guys in the past for both the Jeep and the Charger for my ccfl rings, several inverters, remotes, antiflicker harnesses, etc etc

you guys are always kind and courteous and Ive never had an issue with your company personally

but I still think these halos are junk and cheaply made!! That you cannot change my mind on.

the soldering on the circuits are HORRIBLE!!! NO WONDER THEY BLOW OUT
I understand.

Are you sure you are not getting us confused with Oracle (advanced automotvie concepts)?

I ask this because we have never sold ccfl halos, or ccfl inverters, or wireless remotes. These are all items that AAC has sold. We have steered clear of the ccfl market for m any reason so I am wondering if you might have gotten us confused.

Either way I am sorry for your inconvenience
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  #24  
Old 11-30-2011, 12:08 PM
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Re: jeep halos

Quote:
Originally Posted by *sox* View Post
X2 thats the problem!


i am out here, i have say my opinion about my expirience with Flashtech.



@pmpn8ez

sorry when i have hjacking your thread!

No the problem is you wired them up wrong. If you would like I will upload the video to youtube and post it on here and show you and the rest of the forum you wired up your halos wrong and fried them!

Your issue and pmpn8ez issue are completely different. He has a potential legitimate manufacturer defect on his ring. You fried your halos because they were wired wrong and your own video clearly shows this!

I am sorry if I sound harsh but your lack of taking responsibility for your action and bashing myself and my company is getting VERY OLD.

Steve
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