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  #13  
Old 02-21-2014, 12:09 AM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

Got the email from Uconnect and deleted it. Also got the letter from Sirius and filed it in the circular. I wouldn't pay for either at half the price.
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  #14  
Old 02-21-2014, 09:23 AM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

Chrysler is mad dog crazy if it thinks most people are going to pay $19.99 per month for a buggy system that doesn't work with an iPhone...flat out nuts.



What Chrysler SHOULD do is offer basic UConnect for free (911, door lock/unlock, remote start), and lower the charge for the rest to $4.99 per month...an additional $4.99 per month for wi-fi (free at most retail locations).

I think Chrysler forgot that as long as consumers have access to the internet through their cell phones, they WILL NOT pay a premium to have the very same services on their car radio.

Wake up.
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Old 02-21-2014, 09:52 AM
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Originally Posted by GCLimited View Post
Chrysler is mad dog crazy if it thinks most people are going to pay $19.99 per month for a buggy system that doesn't work with an iPhone...flat out nuts. What Chrysler SHOULD do is offer basic UConnect for free (911, door lock/unlock, remote start), and lower the charge for the rest to $4.99 per month...an additional $4.99 per month for wi-fi (free at most retail locations). I think Chrysler forgot that as long as consumers have access to the internet through their cell phones, they WILL NOT pay a premium to have the very same services on their car radio. Wake up.
Guys, take a step back. I realize most people see this price and just think "Chrysler is nuts! They're trying to bleed me!" Now...what are you missing? What is costing Chrysler the most in that setup?

The built-in cellular phone/modem. Chrysler is paying Sprint for every activated module--paying them for an active phone/data plan. Are they getting a discount? Sure. That's why it's not as high as your typical phone plan if you bought it yourself. I currently work in vehicle telematics and our devices have the same thing going on -- each has an active bulk plan associated with it. Our numbers are equivalent (or even higher) than Chrysler. We do a six-month trial. Then, our prices are right around where Chrysler is at. And our margins are THIN. Really thin...because of the data/SMS and voice costs amortized into those bulk plans. In fact, we try to shave every ounce of data and every SMS out of the system that we can (SMS use is EXTREMELY expensive, which is a carrier thing--SMS is huge profit to them).

Is Chrysler trying to make a tiny profit off of this? Sure. But it's tiny. Most of this is going to the carrier.

And yes, more features is great. But...as you add more (especially data-intensive ones) the carrier charges go up--which requisites an increase in the base charges.

GM's OnStar is a slightly different model and...they took a loss on it for years to build up to where they are at. They have a huge lead in numbers and this have better carrier discounts. Yet, their base plan also starts at $19.95/month. The base plan is about the same as Chrysler's offerings. A bit more refined (they've been doing it a long time and have that head start) but Chrysler and the others will get there too. Now GM you can get mad at for margins--their penetration is high, numbers very high (compared to Chrysler) and carrier discounts much better. Yet, same prices. THEY have profit margins in the 30-35% range. Chrysler in this early phase is down around 5% at best on a paying subscriber, less if you count in the free giveaway trials right now.

As to people not paying for access in their vehicles if they have smart phones, the industry isn't seeing that. People in general ARE willing to pay--that's what the numbers show. You may not be willing to, but many are.
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Old 02-21-2014, 10:30 AM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

I got the email also.
Are they insane?
More than half the stuff for the last year didn't work.
Voice command is totally useless.
I rode with a freind thas has a Outback and the voice command worked perfect.
So at the end of my free trial Uconnect comes out with a few programs that uses my Cell data. Big deal.

Weather: I use my cell because it's 10 times faster.
Gas prices: My cell has the app.
Voice Command: Doesn't work.
Incoming text: Quit working on last update.
Iphone App: Use your key FOB

$20.00 a month I don't think so.
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  #17  
Old 02-21-2014, 11:00 AM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

Quote:
Originally Posted by InTheBush View Post
I got the email also.
Are they insane?
More than half the stuff for the last year didn't work.
Voice command is totally useless.
I rode with a freind thas has a Outback and the voice command worked perfect.
So at the end of my free trial Uconnect comes out with a few programs that uses my Cell data. Big deal.

Weather: I use my cell because it's 10 times faster.
Gas prices: My cell has the app.
Voice Command: Doesn't work.
Incoming text: Quit working on last update.
Iphone App: Use your key FOB

$20.00 a month I don't think so.

FYI - If I am not mistaken, voice command is not part of uConnect Access so will still be there. Mine works better than what I had from Acura. If you haven't done so already, you may want to reload the latest software.


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Old 02-21-2014, 11:48 AM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

I think folks that pay for these plans from any auto manufacturer have enough excess disposable income that they don't care about the cost. Same folks that drink six buck Starbucks coffee. I'm sure there will be enough takers to score profits. I also think that a lot of folks just don't find the slightly incremental increase in convenience of these plans worth the cost, diminishing returns and all that. Personally, I find it just next to useless, but then again, that's just me. Others need to have the latest and greatest, and that's just them. When I cancelled my OnStar, after the free introductory offer, there sales rep tried to guilt me into renewal by saying it was a disservice to my family not to have the instant crash alert. In the final analysis it's all about the new business paradigm, revenue streams. Give us your credit card number, and we connect a hose to your bank account. Some will live with that, and some won't.
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  #19  
Old 02-21-2014, 12:06 PM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

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Originally Posted by jacko15 View Post
I think folks that pay for these plans from any auto manufacturer have enough excess disposable income that they don't care about the cost. Same folks that drink six buck Starbucks coffee. I'm sure there will be enough takers to score profits. I also think that a lot of folks just don't find the slightly incremental increase in convenience of these plans worth the cost, diminishing returns and all that. Personally, I find it just next to useless, but then again, that's just me. Others need to have the latest and greatest, and that's just them. When I cancelled my OnStar, after the free introductory offer, there sales rep tried to guilt me into renewal by saying it was a disservice to my family not to have the instant crash alert. In the final analysis it's all about the new business paradigm, revenue streams. Give us your credit card number, and we connect a hose to your bank account. Some will live with that, and some won't.
When I first had OnStar the $400/year package included a concierge service. I lived on Long Island at the time and it was worth every penny. Whenever we wanted Broadway tickets, even for shows that had long waiting lists, OnStar always came through with a choice of dates and seats for shows within the next week, even Saturday night. When travelling they would find restaurants and read you a menu so you could decide where to stop.

It was so popular that after two years they raised the price to $800. It lost it's appeal.

The other nice feature was the built in phone that you could actually use to make phone calls, all hands free. Jeep could add this since the electronics are already in the vehicle.


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Old 02-21-2014, 12:59 PM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

Not renewing uconnect. Only used the phone start feature once a the airport.... I can live without it. like others have said, if you have an iphone, the voice to text never worked anyway.

Sirius traffic.... maybe.

As far as the via mobile... those are supposed to have a "trial" for 5 years. I still can't wrap my head around what they are intending o charge for once the trial expires... it is using the customers phone data plan and potentially paid subscriptions. If they want you to pay just for the convenience of having the interface on the radio... forget it.

Message to Chrysler: you need to provide something of value if you want your customers to pay for it!!
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  #21  
Old 02-21-2014, 01:34 PM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

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Originally Posted by weck View Post

Sirius traffic.... maybe.
Waze is 100% more accurate...and free with a cell phone you already pay for.

I will likely renew sirius, but with no traffic. Uconnect services for $20 a month? No way.
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Old 02-21-2014, 01:34 PM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

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Originally Posted by Peter_K View Post

As to people not paying for access in their vehicles if they have smart phones, the industry isn't seeing that. People in general ARE willing to pay--that's what the numbers show. You may not be willing to, but many are.
No offense, but I'd have to see those "numbers" to believe it. I have enough disposable income to buy just about all the toys I want, but to pay $19.99 a month for a buggy system...together with the fact my current smart phone can do just about everything UConnect can do (and faster)...well that's just plain dumb in my book.

You are right about one thing...I'm not willing to pay the $19.99 per month for UConnect since:

1) 95% of the time I'm never in my Jeep for more than an hour at a time. NAV, satellite radio, and a bluetooth connection to my smart phone for calls is usually enough for me during my trips. If I need to use apps, I use my smart phone since they work better on it.

2) I plan on getting an iPhone very soon to replace my Android phone...and we all know how "unfriendly" UConnect is to the iPhone.
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Old 02-21-2014, 01:57 PM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

I guess I'm in the minority, but with the one year anniversary of my GC purchase and therefore the end of my free trials coming up next week I've decided to renew my UConnect subscription but not Sirius/XM.

In doing my research before I ever purchased my GC I knew I'd only get one year free of both UConnect and Sirius/XM service - and I still bought the Jeep over any other brand. One reason I bought the latest and greatest Jeep was to move up from my seven year old SUV to one with all the "gadgets" and tech - which I love. So, I'll renew UConnect to have all the gadgets and tech at my disposal. What I've found with Sirius, however, is that: A.) The sound is terrible compared to HD radio or streaming via BT; B.) When I first started subscribing to XM radio years ago they looked me right in the eye and promised "no advertising, ever" - promise broken; C.) As someone in another thread mentioned, I don't want the hassle of having to call Sirius every 5 months to beg for the cheap plan; pay them via money order so they never get ahold of my credit card number; etc. Plus, I don't care to subsidize Howard Stern's salary.

I've been impressed thus far with Chrysler's commitment to releasing updates to the UConnect system, and I've been very happy with mine (never had a buggy back-up image with 13.48.3, either.) I imagine they'll continue releasing updates, which will only improve upon the UConnect system.
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Old 02-21-2014, 01:59 PM
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Re: '14 - UConnect Access Trial Expiration and Renewal Cost

Quote:
Originally Posted by GCLimited View Post
No offense, but I'd have to see those "numbers" to believe it. I have enough disposable income to buy just about all the toys I want, but to pay $19.99 a month for a buggy system...together with the fact my current smart phone can do just about everything UConnect can do (and faster)...well that's just plain dumb in my book.
I can't give you the numbers from my company as they are not public right now, but the take rate is strong enough to support the business. Otherwise, there'd be no business. Same thing for OnStar -- which is very profitable.

Quote:
You are right about one thing...I'm not willing to pay the $19.99 per month for UConnect since:

1) 95% of the time I'm never in my Jeep for more than an hour at a time. NAV, satellite radio, and a bluetooth connection to my smart phone for calls is usually enough for me during my trips. If I need to use apps, I use my smart phone since they work better on it.

2) I plan on getting an iPhone very soon to replace my Android phone...and we all know how "unfriendly" UConnect is to the iPhone.
And personally, I won't pay for it either. I don't use it enough. However, there are enough people who either (1) do use it enough or (2) want the "cool" factor that it supports the current telematics industry. Telematics is not a money loser right now, so there are definitely enough people paying for these services.

Look at it this way...when "smartphones" started showing up, I heard ALL of these same arguments. People will get bored with them. The wow factor will wear off. They won't really use all the features. Etc. Etc. Etc. Didn't happen. People buy the things because...well, I don't even know why. Most people who have smartphones don't even know how to use them in any meaningful way. They're just "must haves." Right now, vehicle telematics and content such as this is in the "smartphone infancy" stage. As more features pop up...it will become more and more of a "must have" to have these things built into the car instead of as an accessory--in peoples' minds. That's marketing. That's what (fortunately or unfortunately) works.
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