Originally Posted by turn1racing
How come they show the 2014 models for Build and Price then? Seems they should keep the 2014s off there I guess until the database is updated.
Last week I emailed Jeep/Chrysler Customer Service about the problem, and I got the expected "let's make up an answer" answer, claiming the Build feature would be working once 2014 GC production begins. I responded that they already are in production, but this was again claimed to be untrue. Also, the agent said my message about the web site problem would be forwarded. That was days ago. Nothing is fixed (at the least, the link to a non-working feature should be hidden).
A really poor business practice is to put no-nothings as first responders to customers seeking help, but that's what seems to be the situation now, as it was in my encounters with the prior Chrysler. Unfortunately.