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  #2821  
Old 02-25-2013, 11:52 AM
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You guys need to realize cars dont ship like an order from Fedex.. it is a bit more complicated than that. They are only maximizing their profits by minimizing costs -- you cant blame them. If anything you should be frustrated they built it when they did instead of waiting.... calling and giving a rep a hard time about something they can do absolutely nothing about isnt the best decision....
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  #2822  
Old 02-25-2013, 12:12 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

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Originally Posted by Jamesla30 View Post
You guys need to realize cars dont ship like an order from Fedex.. it is a bit more complicated than that. They are only maximizing their profits by minimizing costs -- you cant blame them. If anything you should be frustrated they built it when they did instead of waiting.... calling and giving a rep a hard time about something they can do absolutely nothing about isnt the best decision....
Didn't give her a hard time at all. It was a very cordial conversation.

Knew before I called that the representative could only respond with whatever she had on her computer. I was merely seeing if (1) there was a quality issue holding it up and (2) if she was aware of a process to expedite Plant Release.
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  #2823  
Old 02-25-2013, 12:31 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

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Originally Posted by Jamesla30 View Post
You guys need to realize cars dont ship like an order from Fedex.. it is a bit more complicated than that. They are only maximizing their profits by minimizing costs -- you cant blame them. If anything you should be frustrated they built it when they did instead of waiting.... calling and giving a rep a hard time about something they can do absolutely nothing about isnt the best decision....
Excuse me? They are trying to maximize profits by building a fifty thousand dollar car and letting it sit in a lot for 3 weeks?

Really? Explain that one to me, maybe I can use it in my business. Maybe I was sick the day they explained that. The cost of capital on fifty grand is a wee bit more than what they could possibly save on transportation.
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  #2824  
Old 02-25-2013, 12:47 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

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Originally Posted by JeeperJohn View Post
Excuse me? They are trying to maximize profits by building a fifty thousand dollar car and letting it sit in a lot for 3 weeks?

Really? Explain that one to me, maybe I can use it in my business. Maybe I was sick the day they explained that. The cost of capital on fifty grand is a wee bit more than what they could possibly save on transportation.
IMHO, Chrysler wants to be paid asap while the buyer wants the car ASAP. When you are moving thousands of cars all over the country, a seller will try to maximize the $995 destination charge. So, it is not like ordering a laptop computer and seeing it move from China via FedEx (though it may get stuck in Alaska too).

Anyway, just be patient. I know. I once ordered a Mini Cooper and tracked that sucker all the way from England to Germany to Houston to the dealer. It was painful. I am not going to do that with the Jeep order.
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  #2825  
Old 02-25-2013, 12:54 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

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Originally Posted by tllapointe View Post
JeeperJohn,
I called Jeep yesterday. A very polite lady told me something similar to what you heard. My car was awaiting final inspection. I mentioned that several cars were qualify approved in hours and mine had been waiting 9 days. She said that they quote 8-12 weeks order to delivery. She said mine is scheduled to ship 3/5. I mentioned that I had a trip leaving Maine on 3/26 and this would be tight. She said they plan on 30 days from shipment to dealer.

Could you, or anyone else for that matter, provide me with phone number I can call to ask why my order from 1/19/13 hasn't even been scheduled yet. In fact, a better question might be why I haven't even been contacted by Jeep via email, phone, or otherwise acknowldeging my order after all of this time has passed. I have a VON number from my dealer but no VIN as of yet.

Haven't really looked carefully at the tracking thread, but I think my order has gone longer that any non-SRT without attention. Not the destinction I was hoping for.
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  #2826  
Old 02-25-2013, 12:58 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

See contact info at jeep.com/vots



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  #2827  
Old 02-25-2013, 01:17 PM
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Quote:
Originally Posted by RandyBryan View Post

Could you, or anyone else for that matter, provide me with phone number I can call to ask why my order from 1/19/13 hasn't even been scheduled yet. In fact, a better question might be why I haven't even been contacted by Jeep via email, phone, or otherwise acknowldeging my order after all of this time has passed. I have a VON number from my dealer but no VIN as of yet.

Haven't really looked carefully at the tracking thread, but I think my order has gone longer that any non-SRT without attention. Not the destinction I was hoping for.
They will tell you to contact your dealer. I called a week ago and all they could tell me was the 2014's were not on plan to be built yet. I was polite and told her she might want to verify that. She 'checked' and said to contact my dealer. That was all she would say.
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  #2828  
Old 02-25-2013, 01:19 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

This is how ordering a new vehicle works. It's been this way for decades, according to my parents.
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  #2829  
Old 02-25-2013, 01:27 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

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Originally Posted by RandyBryan View Post
Could you, or anyone else for that matter, provide me with phone number I can call to ask why my order from 1/19/13 hasn't even been scheduled yet. In fact, a better question might be why I haven't even been contacted by Jeep via email, phone, or otherwise acknowldeging my order after all of this time has passed. I have a VON number from my dealer but no VIN as of yet.

Haven't really looked carefully at the tracking thread, but I think my order has gone longer that any non-SRT without attention. Not the destinction I was hoping for.
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  #2830  
Old 02-25-2013, 01:27 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

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Originally Posted by RandyBryan View Post
Could you, or anyone else for that matter, provide me with phone number I can call to ask why my order from 1/19/13 hasn't even been scheduled yet. In fact, a better question might be why I haven't even been contacted by Jeep via email, phone, or otherwise acknowldeging my order after all of this time has passed. I have a VON number from my dealer but no VIN as of yet.

Haven't really looked carefully at the tracking thread, but I think my order has gone longer that any non-SRT without attention. Not the destinction I was hoping for.
I'm in a similar same boat. Ordered on 1/18, VOTS says scheduled for production, never got any emails from Jeep. BTW, it's been scheduled for production for a week now, with no actual production date to speak of. only saving grace is that production should be quick (when it happens) and I live in Houston so delivery should be somewhat prompt.
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  #2831  
Old 02-25-2013, 01:41 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

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Originally Posted by Burrogs View Post
I'm in a similar same boat. Ordered on 1/18, VOTS says scheduled for production, never got any emails from Jeep. BTW, it's been scheduled for production for a week now, with no actual production date to speak of. only saving grace is that production should be quick (when it happens) and I live in Houston so delivery should be somewhat prompt.
Looks like I'm almost a full month behind you. R'cvd my order confirmation "in process of production" email from Jeep on 2/15.

The fact you are still waiting for the next step in discouraging. Also my dealer (and me) are in a very small town in New Mexico - not good for a prompt delivery I would think.

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  #2832  
Old 02-25-2013, 02:14 PM
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Re: 2014 Grand Cherokee - Ordering Information and Pricing

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Originally Posted by JeeperJohn View Post
Excuse me? They are trying to maximize profits by building a fifty thousand dollar car and letting it sit in a lot for 3 weeks?

Really? Explain that one to me, maybe I can use it in my business. Maybe I was sick the day they explained that. The cost of capital on fifty grand is a wee bit more than what they could possibly save on transportation.
Cost of captial? Its inventory that has already been "sold", not manufacturing equipment. They are going to collect the same amount of money whenever the vehicle is delivered. They aren't going to increase profits by shipping it to you sooner... I don't know if you deal with transportation/logistics much in your business, but it is expensive. If they shipped every car individually right after it rolled off the line, it would add THOUSANDS to the cost of EACH car. For example, why would you ship 1 car for $2000, when you can ship 100 for $10,000? Its just an example, but it saves $1900 per car. Where-in your example it costs them absolutely nothing to let you car sit in an empty lot for several weeks until the other 100 cars going in the same direction are ready to go.

Sorry I didn't mean to punch a nerve, and I respect your status on this forum, but I used to work in customer service, and if someone called me to question why their car isn't on the way because of some tracking information I would get a bit frustrated. When you order a car, you should understand it takes a long time to get it. If you don't like it, buy one off the lot.
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