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View Poll Results: How pleased are you with the way your 8 Speed Transmission Works? (By Engine)
V6 - I am very happy with the way it shifts, one of the best I have owned. 26 15.76%
V6 - Mostly pleased, I turn off ECO or run in Sport to get best results. 38 23.03%
V6 - Not very happy, I don't find any of the driving modes good. 14 8.48%
V6 - Terrible, Shifts harsh a lot, I get jerks and lurches. 19 11.52%
V8 - I am very happy with the way it shifts, one of the best I have owned. 47 28.48%
V8 - Mostly pleased, I turn off ECO or run in Sport to get best results. 15 9.09%
V8 - Not very happy, I don't find any of the driving modes good. 3 1.82%
V8 - Terrible, Shifts harsh a lot, I get jerks and lurches. 3 1.82%
Voters: 165. You may not vote on this poll

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  #97  
Old 07-28-2013, 08:32 AM
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A bit off topic, but look at the overall quality of you GC2014. Take your time and analyse the trims around your windows, tailgate, and now go to your closest Honda dealer lets say...even the cheapest Honda CRV is better finished....imagine now the Q5, the nissan pathfinder .... Does it need to be that cheap ? Is it a lack of quality control ? Or plain " who cares , Americans will still buy it !!"?
Jeep now relies on past sales to flood the market ... I guarantee you that if sales start to drop , they will have to change their process....but for now....NOT !!!! People are buying this car " on paper" , they might be in for a surprise.....
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  #98  
Old 07-28-2013, 08:35 AM
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Mceb ! Population of North America is ????? Jeep market share is ??? Come on ! You're serious ?
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  #99  
Old 07-28-2013, 08:50 AM
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Re: 2014 JGC Transmission Survey

Personally I find the high number of irate 2014 Grand Cherokee customers on this web site rather disturbing. Such high instances of transmission issues, bad electrical grounds, miss-aligned tailgates, condensation in headlight assemblies, tire/steering vibration, leaking sunroofs, and poor overall workmanship at the assembly plant is unacceptable for a "World Class" vehicle.

Chrysler/Jeep really needs to get their act together when it comes to improving Quality Control and Customer Service.

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  #100  
Old 07-28-2013, 09:03 AM
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Originally Posted by GCLimited View Post
What I find interesting about this poll is that almost 43% of V6 owners are not 100% satisfied with the performance of their 8 speed transmission (including me). They're either switching out of "ECO" mode, or are having shifting issues in either mode.

Quite high don't you think? Especially since the majority of 2014 Grand Cherokees on the roads will have V6s.

GCLimited,

Please never take my comments as diminishing anyone's experiences with the problems that are real. I have followed your comments and you are one of the first people I will be in contact with when I see resolutions in progress or hints on how to get the issue resolved.

I post the devils advocate side when people start quoting fax figures and quality standards against a fun gauge of general forum opinions. I do know there are many people out there with V6 engines and some transmission concerns that are legit, and I can tell by your reasonably patient take on this that your very likely has a real issue. Sadly I have no immediate resolutions up my sleeves and I always find it interesting we people lash out at someone like me when they can tell if the spend some time reading that I believe these two things.

1. Yes there is some issues with the shift patterns on the V6 but it does not affect anywhere near all of them they way so,e people thing.

2. That there is more than one issue with the transmissions that is going on and people who can duplicate a serious shifting issue with a dealer will get serviced but not everyone is in the same boat here, I dare say even some people do not have an issue and it is just perception.... But I am not stupid enough to think I can label who those people are or are not in a forum.

I think Bill_de and some others in the forum can likely chime in that I have always had good data on the fixes coming down the pipe and even stuff like the Christmas tree issue I have proven to people, everyone who had nearly the exact same problem there were multiple unrelated proper resolutions.

I encourage everyone to keep up the conversation, but please remember I am not putting up the road blocks to getting your transmission repaired, I am just the messenger.

Edit: GCLimited, your last post yes absolutely consistence of care with Chrysler is a problem but the problem is more at the dealer level.... They could definitely do better.
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  #101  
Old 07-28-2013, 09:13 AM
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Quote:
Originally Posted by kingbaida View Post
A bit off topic, but look at the overall quality of you GC2014. Take your time and analyse the trims around your windows, tailgate, and now go to your closest Honda dealer lets say...even the cheapest Honda CRV is better finished....imagine now the Q5, the nissan pathfinder .... Does it need to be that cheap ? Is it a lack of quality control ? Or plain " who cares , Americans will still buy it !!"?
Jeep now relies on past sales to flood the market ... I guarantee you that if sales start to drop , they will have to change their process....but for now....NOT !!!! People are buying this car " on paper" , they might be in for a surprise.....
I drive everything of all makes and models.... I had a couple in their mid forties driving a stick VW that the clutch blew out of at 1500 miles and the glove box FELL OFF... They were told neither were warranty and it was customer abuse, I later tracked nationwide occurrences of the same issues (adult drivers loosing their clutches and other stupid problems). VW still made the customer pay $800 for repairs even though they went to the top.

I could spend the entire day telling you of failures in non-north American builds after a change or update (that is where my story is from above). Everyone has issues, and everyone who builds cars has more issues after a mid cycle update. These are just facts but if you want to wipe entire manufacturing nations off the maps because of what forums say, please feel free.
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  #102  
Old 07-28-2013, 09:14 AM
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Re: 2014 JGC Transmission Survey

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Originally Posted by jp467 View Post
You clearly don't understand this. Do you really think its possible to get an internet poll thats says everyone is happy? You need to look at the other factors that play into the poll. I'm not going to explain it again because you just don't get it and I don't think your going to.
Over 1/3 of V6 owners are either not very happy (12) or think it is terrible (14). That is embarrassingly bad imo.

So called experts here want to assume over 1/3 of owners are to stupid to evaluate their tranny. When over 1/3 of your customers tell you they are not very happy with the V6 tranny you are producing junk compared to other auto manufacturers imo.

You do not get those poll results for the V8. The problem is not that the people answering the poll are stupid or crazy the problem is with the V6 tranny. But, I am sure many will remain in denial.

I guess you are all entitled to your opinion and can continue to believe whatever you want. Personally imo I agree with Demming who believed quality is determined by the consumer and over 1/3 are not liking it.
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  #103  
Old 07-28-2013, 09:16 AM
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Re: 2014 JGC Transmission Survey

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Originally Posted by jacko15 View Post
If you put someone on your ignore list and don't reply to their inane, useless posts, they disappear.
I had you on my ignore list from day 1. But people kept quoting you, so like a bad penny you kept turning up. I finally surrendered and took you off the list.


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  #104  
Old 07-28-2013, 09:26 AM
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Re: 2014 JGC Transmission Survey

Quote:
Originally Posted by Willx View Post
GCLimited,

Please never take my comments as diminishing anyone's experiences with the problems that are real. I have followed your comments and you are one of the first people I will be in contact with when I see resolutions in progress or hints on how to get the issue resolved.
I for one will always be appreciative of your help and insight (as well as others on this web site) when it comes to the WK2 Grand Cherokee, as I'm sure many other Grand Cherokee owners here on "The Garage" are as well. People like you are what makes this web site such a great source of information.

I also want people to know that I still feel the 2014 Jeep Grand Cherokee is one awesome vehicle, Chrysler sure has come a long way! But for Jeep to hit a home run, I feel it need only to focus more on quality control and customer service to be a true "World Class" automobile producer.

I'm rooting for you Chrysler!

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  #105  
Old 07-28-2013, 09:31 AM
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Quote:
Originally Posted by dtrvm View Post

Over 1/3 of V6 owners are either not very happy (12) or think it is terrible (14). That is embarrassingly bad imo.

So called experts here want to assume over 1/3 of owners are to stupid to evaluate their tranny. When over 1/3 of your customers tell you they are not very happy with the V6 tranny you are producing junk compared to other auto manufacturers imo.

You do not get those poll results for the V8. The problem is not that the people answering the poll are stupid or crazy the problem is with the V6 tranny. But, I am sure many will remain in denial.

I guess you are all entitled to your opinion and can continue to believe whatever you want. Personally imo I agree with Demming who believed quality is determined by the consumer and over 1/3 are not liking it.
All he's saying is Internet forums and polls are kinda skewed. Larger % of people come to forums and vent while tens of thousands of other people are out enjoying their truck not on the web so the sample size of "bad" looks bigger through the web forum prism. Doesn't mean people's problems aren't real or someone didn't get a lemon - that happens to all manufacturers.
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  #106  
Old 07-28-2013, 09:47 AM
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Originally Posted by mceb View Post

All he's saying is Internet forums and polls are kinda skewed. Larger % of people come to forums and vent while tens of thousands of other people are out enjoying their truck not on the web so the sample size of "bad" looks bigger through the web forum prism. Doesn't mean people's problems aren't real or someone didn't get a lemon - that happens to all manufacturers.
Exactly!
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  #107  
Old 07-28-2013, 10:05 AM
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Re: 2014 JGC Transmission Survey

Quote:
Originally Posted by kingbaida View Post
A bit off topic, but look at the overall quality of you GC2014. Take your time and analyse the trims around your windows, tailgate, and now go to your closest Honda dealer lets say...even the cheapest Honda CRV is better finished....imagine now the Q5, the nissan pathfinder .... Does it need to be that cheap ? Is it a lack of quality control ? Or plain " who cares , Americans will still buy it !!"?
Jeep now relies on past sales to flood the market ... I guarantee you that if sales start to drop , they will have to change their process....but for now....NOT !!!! People are buying this car " on paper" , they might be in for a surprise.....
Why did you buy it? You surely must have seen all this poor quality you talk about before the purchase. In the last consumer reports the Grand Cherokee was number 1 in the suv segment when customers were asked if they would buy again. The v-8 was 81 percent would and the v-6 was 79 percent higher than any other midsize suv. This was 2013 model but its still basically the same vehicle without the improvements. So I think most owners would disagree with you.
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  #108  
Old 07-28-2013, 10:18 AM
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Re: 2014 JGC Transmission Survey

Quote:
Originally Posted by mceb View Post
All he's saying is Internet forums and polls are kinda skewed. Larger % of people come to forums and vent while tens of thousands of other people are out enjoying their truck not on the web so the sample size of "bad" looks bigger through the web forum prism. Doesn't mean people's problems aren't real or someone didn't get a lemon - that happens to all manufacturers.
Exactly but I don't think he gets it. He keeps saying the same thing over and over.
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