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  #37  
Old 11-12-2013, 01:29 PM
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Re: 2014 Overland "Parksense" and trailers

The replacement panel with all for buttons was installed yesterday. I can now turn off Parksense at will. Yea!

It took some effort to get service & sales to take me seriously, with calls and visits to two dealers, a call to Customer Care, and a fair bit of my own research before my local dealer did any serious research. Maybe they are jaded by dumb customers, but the common reaction was that if the button wasn't there, it wasn't supposed to be there.

Along that line it is remarkable how little service & sales know about their cars. There was a great deal of speculation about engineering changes, touch-screen options, and trim level features, but little expertise.

A subtle irony is that my local dealer now has a single Summit in the showroom. It, too, is missing the button. I mentioned it to a salesman, but his reaction was pure skepticism. I'm glad it wasn't there before, as I expect they would have used it as proof that the button was supposed be absent.
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Old 11-12-2013, 01:39 PM
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Re: 2014 Overland "Parksense" and trailers

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Originally Posted by MichGeo View Post
The replacement panel with all for buttons was installed yesterday. I can now turn off Parksense at will. Yea!

It took some effort to get service & sales to take me seriously, with calls and visits to two dealers, a call to Customer Care, and a fair bit of my own research before my local dealer did any serious research. Maybe they are jaded by dumb customers, but the common reaction was that if the button wasn't there, it wasn't supposed to be there.

Along that line it is remarkable how little service & sales know about their cars. There was a great deal of speculation about engineering changes, touch-screen options, and trim level features, but little expertise.

A subtle irony is that my local dealer now has a single Summit in the showroom. It, too, is missing the button. I mentioned it to a salesman, but his reaction was pure skepticism. I'm glad it wasn't there before, as I expect they would have used it as proof that the button was supposed be absent.
That is really bizarre. You would think that if there were two wires sitting back there unconnected to anything, then the switches were supposed to be there. It would be interesting to know if they had to do any rewiring. Maybe they just ran out of panels, and stuck in the wrong one to keep the line moving.
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  #39  
Old 11-12-2013, 01:52 PM
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Re: 2014 Overland "Parksense" and trailers

My summit is missing them too!
My guess is that they ran out and sent a bunch out with the wrong switch stack just to keep the line moving.
My build date is 8/18.. what about the rest of you guys/gals with missing switches?

p.s. IIRC I think you can also control them from several levels down in the uConnect system?????
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Old 11-12-2013, 02:06 PM
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Re: 2014 Overland "Parksense" and trailers

Quote:
Originally Posted by not_too_shabby View Post
That is really bizarre. You would think that if there were two wires sitting back there unconnected to anything, then the switches were supposed to be there. It would be interesting to know if they had to do any rewiring. Maybe they just ran out of panels, and stuck in the wrong one to keep the line moving.
Service told me that all trim levels have the same wiring harnesses in the dash. In the factory they only hook up the ones they need.
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Old 11-12-2013, 02:11 PM
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Re: 2014 Overland "Parksense" and trailers

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Originally Posted by chucksc View Post
My summit is missing them too!
My guess is that they ran out and sent a bunch out with the wrong switch stack just to keep the line moving.
My build date is 8/18.. what about the rest of you guys/gals with missing switches?

p.s. IIRC I think you can also control them from several levels down in the uConnect system?????
The Summit has touch screen controls to adjust the volume between low, med, high but nothing to turn it off. Salesman tried both dash and touch settings with no luck. I was going by the manual. Customer Care confirmed there were no engineering changes and that the manual was correct.
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Old 11-12-2013, 03:04 PM
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Re: 2014 Overland "Parksense" and trailers

Pretty standard across all auto manufacturers to use a common wiring harness and as mentioned only use the sections of it that are needed for that model and make.
Glad your situation was resolved and it isn't surprising that owners know more than sales personnel or the dealership since they have what 5 models of JGC alone plus all the other models that are sold.
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Old 01-08-2014, 01:25 PM
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Re: 2014 Overland "Parksense" and trailers

There is info regarding a service bulletin under the topic possible missing buttons.

The PDF, dated Jan 7 2014, is http://wk2jeeps.com/tsb/tsb_wk2_0800314.pdf
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