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2014 Repainted and flake doesn't match!!

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2014
15K views 74 replies 21 participants last post by  Tinman 
#1 ·
I wasn't exactly sure where to post this so I figure'd i'd start in the main forum. I have a Granite Crystal 2014 WK2. A couple weeks ago someone did me the huge favor of side swiping my car late at night while it was street parked. They put some nice dents and scrapes along the rear bumper, rear driver side door, rear fender etc. The awesome part was they didn't leave a note.

Fast Forward 3 weeks and I have my truck back from the auto body shop. On a cloudy day it looks perfect. As soon as the bright Colorado sunlight shows up you start to notice something with the flake. Now a passerby may not notice but its glaring to me.

The factory metallic flake has no color. Its silver/white and in the sun looks silver/white. Those with the color know what i'm talking about. The paint from the auto body shop has color in the flake. When the driverside rear of the car is hit with sunlight you can see color in the flake. Blues, Pinks, Reds, Greens....

I took the car back to the shop to complain and they said that they didn't have a "paint chip" for the truck as it is new. The chip (they also referred to it as a paint swatch) would be needed to match the flake and probably won't be out for a while.

What I ask here is... Is this complete BS? Is there somewhere I can get a paint chip? Can they just order the paint from Jeep if they can't match it themselves.

I went through insurance and there is a "lifetime guarantee" on the work. Any advice would be greatly appreciate!

Thanks
 
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#2 ·
That is utter BS from them. Any competent bodyshop can color match anything... and I'm not aware of any that still rely on paint chips or eyeballs to do it by. Most paint matching and mixing is computerized and they have the info for your color in the database.

The fact is, they F'd up and used the wrong metalflake in their paint mix.
 
#3 ·
Thanks for the reply, this is why forums are awesome! I figured they have their paint swatches, hold them next to the car and match it (which is what they said they were doing). They also said they only have on flake/pearl and if they did it again it would come out the same.




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#4 ·
Let your insurance company know what happened. They may suggest or want you to go to a different shop if these guys can't do a better job than that. You shouldn't have to live with that.

I have the same color. I'd be pissed if they did that to mine.
 
#6 · (Edited)
The advantage of going through the insurance company is that guarantee. Notify them immediately.

The shop should have no problem matching the color if their system is up to date. The paint wouldn't come from Chrysler, but from one of the major paint manufacturers.

One thing that seems to be overlooked by some shops is that with metallic and pearl paints, the angle it is applied can make a difference. Test panels should be done (paint systems usually come with them) shooting at different angles. Those panels should be matched to the portion of the car to be repainted. This should be done under good lights, preferably in the paint booth.

Missing that step is what allows paint to look good in the shade, but not quite right in the sunshine. It has nothing to do with matching the color, but how the flakes lay down.


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#8 ·
I'm in central Denver, I'm happy to drive where ever I need to so that it's gets done right!

Interesting bit about the paint angles! I'll call insurance today to check options.


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#9 ·
I'm in central Denver, I'm happy to drive where ever I need to so that it's gets done right!

Interesting bit about the paint angles! I'll call insurance today to check options.

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There's a place called Hanks Body shop in Littleton. They did some work on my mom's car and did a great job. It's off of Wadsworth and Belview area.
 
#10 ·
Total BS. If they use a computerized paint matching system they need a paint sample...but they have an entire car sitting out there covered in the paint...so why would they need a swatch?
 
#11 ·
Exactly...just pull off the fuel filler cover and put it under the reader... ;)
 
#13 ·
Definitely take it back and make them make it right.
 
#14 ·
My granite GC just got hit too. It was from Mother Nature. She dropped a large tree limb on my right front panel...she didn't leave a note either. Haven't seen it yet, but the wife sent pictures.

I'll get an estimate from the dealer when its in for the brake recall.

I assume you got your paint job at a body shop and not a dealer, not that it matters too much?? I'll see what the estimates are.

Al
 
#15 ·
Al,

Does your dealer have their own body shop? Many just take the car in and send it to a shop. For that they get around 10%.

If that's the case, check out the shop's reputation.


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#16 ·
I personally would find a great independent shop vs the dealer. Dealer shops have a built in source of business, independent shops rely on their reputation to survive.
 
#22 ·
I don't think they are old school. Most shops mix their own paints based on the paint code. They use the same computerized systems that their suppliers would use if they ordered it.


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#24 ·
I am going through the exact same issue right now. One of my best friends rear ended me and the back gate and both bumpers had to be replaced. The dealer body shop chipped the paint on the side panel, so there is new paint on it as well. When I picked it up it was in the shade so I didn't notice. As soon as it was in the sun it was obvious. They are repainting it now but tell me the 6 variations all call for pearl. They also told me I was the only person out of a 100 that would notice. I talked to a touch up paint supplier and the said the code does not call for any pearl. My claim is through State Farm and they have been helpful getting the body shop to fix it because it is one of their preferred shops, but I still don't have confidence it will be right when they are through. I took these pics at night with a flash...
 

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#26 ·
I just read through all of the posts. My jeep is at a dealer and they are mixing the paint. This time around they told me they had the paint supplier (who they say is the same as the factory supplier) take pictures of my car with a special camera to determine the best of the 6 formula variations. It is supposed to be ready again on Wednesday. If it matches I can as for the formula information to share with you.

I have never used a dealership before. I only did this time thinking they would be able to match the paint best and make sure all the sensors and electronics were fixed right. In addition to the paint, they didn't have the lift gate aligned and the bumper guards weren't on right. The guy in charge of my repairs told me "it was just a car", that I paid more attention to it now then when I bought it, that it was a $40k snapped together vehicle, and that they didn't even know if the diesels were going last. Lesson learned, they do not care about customer service.
 
#33 ·
I just read through all of the posts. My jeep is at a dealer and they are mixing the paint. This time around they told me they had the paint supplier (who they say is the same as the factory supplier) take pictures of my car with a special camera to determine the best of the 6 formula variations. It is supposed to be ready again on Wednesday. If it matches I can as for the formula information to share with you.
I'm curious... why would there be six variations to this one particular color?
 
#27 ·
Took some pics yesterday. Its hard to get a good pic in the sunlight, but you can tell the difference in the flake for sure. The shop said it was the difference in their "pearls". Is there something that I can take to them and say, here is the formula from the factory and it calls for these specific pearls? Or do I just need to move on to a new shop.

These photos were taking 2 seconds apart, in the direct sunlight. One picture is of the driver side door (factory paint) and the other is the door right behind the drive side door.

Factory


 
#28 ·
If they get mine right, I would think they should be able to tell me what formula they used. I should know more tomorrow about when it will be ready for me to look at. I have requested that a representative from State Farm be there. Mine looks very similar to yours in the daylight. I have been so upset about this, so I understand your frustration. It seems like the formulas they have been given in the computer may truly be off. However, anyone can see that is not right so it is even more frustrating the body shop didn't acknowledge it for either of us and tried to pass it off as being okay.


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#29 ·
As far as going to a new shop, it seems they may all have the same wrong code. State Farm won't let me move mine until they are given a chance to correct it. If the paint manufacturer is truly involved in getting mine right maybe they will correct their formulas. I'm going to call the manager tomorrow and let them know it may be a bigger issue they need to address. Will keep you posted.


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#31 ·
Well. Okay, I'm wrong. But when we had the rear bumper of our Subaru repainted lasted year, I was at the body shop and discussed it with them. Maybe because her car was only 1 year old, they ordered the paint from the code and a can appeared 2 days later.
 
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