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  #25  
Old 08-03-2014, 11:18 AM
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Re: 2014 Repainted and flake doesn't match!!

The repaired paint
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  #26  
Old 08-03-2014, 11:36 AM
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Re: 2014 Repainted and flake doesn't match!!

I just read through all of the posts. My jeep is at a dealer and they are mixing the paint. This time around they told me they had the paint supplier (who they say is the same as the factory supplier) take pictures of my car with a special camera to determine the best of the 6 formula variations. It is supposed to be ready again on Wednesday. If it matches I can as for the formula information to share with you.

I have never used a dealership before. I only did this time thinking they would be able to match the paint best and make sure all the sensors and electronics were fixed right. In addition to the paint, they didn't have the lift gate aligned and the bumper guards weren't on right. The guy in charge of my repairs told me "it was just a car", that I paid more attention to it now then when I bought it, that it was a $40k snapped together vehicle, and that they didn't even know if the diesels were going last. Lesson learned, they do not care about customer service.
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  #27  
Old 08-03-2014, 01:27 PM
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Re: 2014 Repainted and flake doesn't match!!

Took some pics yesterday. Its hard to get a good pic in the sunlight, but you can tell the difference in the flake for sure. The shop said it was the difference in their "pearls". Is there something that I can take to them and say, here is the formula from the factory and it calls for these specific pearls? Or do I just need to move on to a new shop.

These photos were taking 2 seconds apart, in the direct sunlight. One picture is of the driver side door (factory paint) and the other is the door right behind the drive side door.

Factory


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  #28  
Old 08-03-2014, 01:56 PM
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Re: 2014 Repainted and flake doesn't match!!

If they get mine right, I would think they should be able to tell me what formula they used. I should know more tomorrow about when it will be ready for me to look at. I have requested that a representative from State Farm be there. Mine looks very similar to yours in the daylight. I have been so upset about this, so I understand your frustration. It seems like the formulas they have been given in the computer may truly be off. However, anyone can see that is not right so it is even more frustrating the body shop didn't acknowledge it for either of us and tried to pass it off as being okay.


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Old 08-03-2014, 02:36 PM
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Re: 2014 Repainted and flake doesn't match!!

As far as going to a new shop, it seems they may all have the same wrong code. State Farm won't let me move mine until they are given a chance to correct it. If the paint manufacturer is truly involved in getting mine right maybe they will correct their formulas. I'm going to call the manager tomorrow and let them know it may be a bigger issue they need to address. Will keep you posted.


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  #30  
Old 08-03-2014, 02:59 PM
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Re: 2014 Repainted and flake doesn't match!!

Thanks Mandy!! Keep me posted


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  #31  
Old 08-03-2014, 04:34 PM
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Re: 2014 Repainted and flake doesn't match!!

Well. Okay, I'm wrong. But when we had the rear bumper of our Subaru repainted lasted year, I was at the body shop and discussed it with them. Maybe because her car was only 1 year old, they ordered the paint from the code and a can appeared 2 days later.
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  #32  
Old 08-03-2014, 07:33 PM
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Re: 2014 Repainted and flake doesn't match!!

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Originally Posted by bill_de View Post
Al,

Does your dealer have their own body shop? Many just take the car in and send it to a shop. For that they get around 10%.

If that's the case, check out the shop's reputation.


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I did not know that, thanks Bill.
Now stay tuned for my next thread, " does anyone know a good body shop in Charlotte?"
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Old 08-03-2014, 07:41 PM
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Re: 2014 Repainted and flake doesn't match!!

Quote:
Originally Posted by MandyJ View Post
I just read through all of the posts. My jeep is at a dealer and they are mixing the paint. This time around they told me they had the paint supplier (who they say is the same as the factory supplier) take pictures of my car with a special camera to determine the best of the 6 formula variations. It is supposed to be ready again on Wednesday. If it matches I can as for the formula information to share with you.
I'm curious... why would there be six variations to this one particular color?
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Old 08-03-2014, 08:15 PM
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Re: 2014 Repainted and flake doesn't match!!

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Originally Posted by MandyJ View Post
The guy in charge of my repairs told me "it was just a car", that I paid more attention to it now then when I bought it, that it was a $40k snapped together vehicle, and that they didn't even know if the diesels were going last.
What a dick.
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Old 08-03-2014, 08:26 PM
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Re: 2014 Repainted and flake doesn't match!!

They said that all colors have several variations. From what I've read online that is true...the variations are all similar to account for natural variation from one factory batch to the other. It gives the body shop options to find the closest one to use. I am by no means an expert. I just started googling when the dealership wouldn't confirm they see the difference. They are only repainting it because I've been insistent that it's not the same. Hopefully the special pictures they have take will identify the issue.


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Old 08-03-2014, 08:33 PM
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Re: 2014 Repainted and flake doesn't match!!

Quote:
Originally Posted by MandyJ View Post
They said that all colors have several variations. From what I've read online that is true...the variations are all similar to account for natural variation from one factory batch to the other. It gives the body shop options to find the closest one to use. I am by no means an expert. I just started googling when the dealership wouldn't confirm they see the difference. They are only repainting it because I've been insistent that it's not the same. Hopefully the special pictures they have take will identify the issue.


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Not directed at you but I find that to be incredible. If one of those variations used resulted in the picture you posted then they are not even close to being similar.
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