Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 -

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 07-31-2014, 06:31 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Nov 2012
Location: Colorado
Posts: 110
Thanks: 0
Thanked 8 Times in 3 Posts
Rep Power: 853
abarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond repute
2014 Repainted and flake doesn't match!!

I wasn't exactly sure where to post this so I figure'd i'd start in the main forum. I have a Granite Crystal 2014 WK2. A couple weeks ago someone did me the huge favor of side swiping my car late at night while it was street parked. They put some nice dents and scrapes along the rear bumper, rear driver side door, rear fender etc. The awesome part was they didn't leave a note.

Fast Forward 3 weeks and I have my truck back from the auto body shop. On a cloudy day it looks perfect. As soon as the bright Colorado sunlight shows up you start to notice something with the flake. Now a passerby may not notice but its glaring to me.

The factory metallic flake has no color. Its silver/white and in the sun looks silver/white. Those with the color know what i'm talking about. The paint from the auto body shop has color in the flake. When the driverside rear of the car is hit with sunlight you can see color in the flake. Blues, Pinks, Reds, Greens....

I took the car back to the shop to complain and they said that they didn't have a "paint chip" for the truck as it is new. The chip (they also referred to it as a paint swatch) would be needed to match the flake and probably won't be out for a while.

What I ask here is... Is this complete BS? Is there somewhere I can get a paint chip? Can they just order the paint from Jeep if they can't match it themselves.

I went through insurance and there is a "lifetime guarantee" on the work. Any advice would be greatly appreciate!

Thanks
__________________

__________________
Reply With Quote
  #2  
Old 07-31-2014, 06:51 PM
MDBones's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Mar 2014
Location: Wisconsin's West Coast
Posts: 793
Thanks: 31
Thanked 69 Times in 62 Posts
Rep Power: 1454
MDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond repute
Garage
Re: 2014 Repainted and flake doesn't match!!

That is utter BS from them. Any competent bodyshop can color match anything... and I'm not aware of any that still rely on paint chips or eyeballs to do it by. Most paint matching and mixing is computerized and they have the info for your color in the database.

The fact is, they F'd up and used the wrong metalflake in their paint mix.
__________________

__________________

Garage: The Ghost
Reply With Quote
  #3  
Old 07-31-2014, 07:52 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Nov 2012
Location: Colorado
Posts: 110
Thanks: 0
Thanked 8 Times in 3 Posts
Rep Power: 853
abarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond repute
Re: 2014 Repainted and flake doesn't match!!

Thanks for the reply, this is why forums are awesome! I figured they have their paint swatches, hold them next to the car and match it (which is what they said they were doing). They also said they only have on flake/pearl and if they did it again it would come out the same.




Sent from my iPhone using JeepGarage
__________________
Reply With Quote
  #4  
Old 07-31-2014, 07:57 PM
MDBones's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Mar 2014
Location: Wisconsin's West Coast
Posts: 793
Thanks: 31
Thanked 69 Times in 62 Posts
Rep Power: 1454
MDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond repute
Garage
Re: 2014 Repainted and flake doesn't match!!

Let your insurance company know what happened. They may suggest or want you to go to a different shop if these guys can't do a better job than that. You shouldn't have to live with that.

I have the same color. I'd be pissed if they did that to mine.
__________________

Garage: The Ghost
Reply With Quote
  #5  
Old 07-31-2014, 10:16 PM
Member
 
Join Date: Jan 2013
Posts: 234
Thanks: 5
Thanked 10 Times in 9 Posts
Rep Power: 862
imaz is on a distinguished road
Re: 2014 Repainted and flake doesn't match!!

Take it back. Ive had a panel shop repaint one of my other cars 3 whole times as I wasnt happy. Hassle but customers always rite.
__________________
Reply With Quote
  #6  
Old 08-01-2014, 06:25 AM
bill_de's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 6,173
Thanks: 318
Thanked 346 Times in 302 Posts
Rep Power: 1801659
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: 2014 Repainted and flake doesn't match!!

The advantage of going through the insurance company is that guarantee. Notify them immediately.

The shop should have no problem matching the color if their system is up to date. The paint wouldn't come from Chrysler, but from one of the major paint manufacturers.

One thing that seems to be overlooked by some shops is that with metallic and pearl paints, the angle it is applied can make a difference. Test panels should be done (paint systems usually come with them) shooting at different angles. Those panels should be matched to the portion of the car to be repainted. This should be done under good lights, preferably in the paint booth.

Missing that step is what allows paint to look good in the shade, but not quite right in the sunshine. It has nothing to do with matching the color, but how the flakes lay down.


---
__________________
If you need a shoulder to cry on ...

... pull over to the side of the road!

Reply With Quote
  #7  
Old 08-01-2014, 07:47 AM
Rewind23's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Nov 2012
Location: Colorado
Posts: 19
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 686
Rewind23 is on a distinguished road
Where about in Colorado are you. I know a good shop if your in the Denver Metro area.
__________________
Reply With Quote
  #8  
Old 08-01-2014, 08:28 AM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Nov 2012
Location: Colorado
Posts: 110
Thanks: 0
Thanked 8 Times in 3 Posts
Rep Power: 853
abarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond repute
Re: 2014 Repainted and flake doesn't match!!

I'm in central Denver, I'm happy to drive where ever I need to so that it's gets done right!

Interesting bit about the paint angles! I'll call insurance today to check options.


Sent from my iPhone using JeepGarage
__________________
Reply With Quote
  #9  
Old 08-01-2014, 08:32 AM
Rewind23's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Nov 2012
Location: Colorado
Posts: 19
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 686
Rewind23 is on a distinguished road
Quote:
Originally Posted by abarbs30 View Post
I'm in central Denver, I'm happy to drive where ever I need to so that it's gets done right!

Interesting bit about the paint angles! I'll call insurance today to check options.

Sent from my iPhone using JeepGarage
There's a place called Hanks Body shop in Littleton. They did some work on my mom's car and did a great job. It's off of Wadsworth and Belview area.
__________________
Reply With Quote
  #10  
Old 08-01-2014, 09:08 AM
SW03ES's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2011
Location: Gaithersburg, MD
Posts: 1,782
Thanks: 14
Thanked 45 Times in 39 Posts
Rep Power: 1303418
SW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond repute
Re: 2014 Repainted and flake doesn't match!!

Total BS. If they use a computerized paint matching system they need a paint sample...but they have an entire car sitting out there covered in the paint...so why would they need a swatch?
__________________
~Steve~
2014 Jeep Grand Cherokee Overland V6 4X4. Maximum Steel w/ Vesuvio Jeep Brown/Indigo Blue. Advanced Tech Pkg.
2013 Lexus GS350 AWD, Liquid Platinum w/ Flaxen. Luxury & Cold Weather Pkg
Previous Jeep: 2011 Grand Cherokee Laredo X w/Nav, QT1 & Trailer Tow
Reply With Quote
  #11  
Old 08-01-2014, 09:55 AM
Jim_in_PA's Avatar
Premium Member
My Jeep: 2012 5.7L WK2
 
Join Date: Jul 2012
Location: SE PA (central Bucks County)
Posts: 1,643
Thanks: 256
Thanked 71 Times in 55 Posts
Rep Power: 3638
Jim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond repute
Garage
Re: 2014 Repainted and flake doesn't match!!

Quote:
Originally Posted by SW03ES View Post
Total BS. If they use a computerized paint matching system they need a paint sample...but they have an entire car sitting out there covered in the paint...so why would they need a swatch?
Exactly...just pull off the fuel filler cover and put it under the reader...
__________________
2012 Grand Cherokee Overland Summit - Winter Chill with New Saddle interior. 5.7L HEMI V8 - Nitto NT421Q "shoes"



Day-job...Telecom Technical Sales
Avocations...Woodworking, Equestrian, Food
Reply With Quote
  #12  
Old 08-01-2014, 10:12 AM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Nov 2012
Location: Colorado
Posts: 110
Thanks: 0
Thanked 8 Times in 3 Posts
Rep Power: 853
abarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond reputeabarbs30 has a reputation beyond repute
Re: 2014 Repainted and flake doesn't match!!

I took some pics this morning and will get them up tonight. The difference in photos is pretty shocking!!!!

Are there multiple types of pearls/flake?
__________________

__________________
Reply With Quote
Reply

Tags
2014

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Any 2014 owners get the front face repainted to body color? ucla95 Grand Cherokee SRT - WK2 1 09-29-2013 07:57 AM
replaced factory stereo w/exact match. cd doesn't work. how to reset stereo??? DebC68 Troubleshooting/Problems 0 03-17-2013 10:32 AM
VIN doesn't match the build or compliance date bradford1802 Export Grand Cherokee 2011+ 5 01-16-2013 01:33 AM
VIN doesn't match the build or compliance date bradford1802 Grand Cherokee - WK2 - 1 01-15-2013 09:49 PM
My 2011 project Removed Side Chrome and Repainted Grill and Rear Emblem Seandmac Interior/Exterior/Visual 42 06-06-2012 05:07 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 07:54 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community