2015-2016 High Altitude Owners Thread - Page 92 - Jeep Garage - Jeep Forum

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  #1093  
Old 04-12-2016, 04:23 PM
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Re: 2015 High Altitude Owners Thread

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Originally Posted by jeepguy3 View Post
Anyone had any luck with getting their center "white" stitching console replaced? Making a trip to the dealer myself at the end of the week, just curious if anyone else has any additional info or heard back from their dealer? Thanks.
I brought it in on Thursday, along with window sticker, build sheets, etc., all showing black stitching and leather wrapped center arm rest. Service advisor was in total agreement. He sent pics and told me to wait for response. Today I got a phone call and email showing open ticket and that the correct (I hope) parts should arrive in 3-5 days since it will be coming from factory as opposed to parts depot. So far, I am optimistic and can't complain. I'll post updates as they occur.

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  #1094  
Old 04-12-2016, 04:46 PM
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Re: 2015 High Altitude Owners Thread

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Originally Posted by englanderm View Post
I brought it in on Thursday, along with window sticker, build sheets, etc., all showing black stitching and leather wrapped center arm rest. Service advisor was in total agreement. He sent pics and told me to wait for response. Today I got a phone call and email showing open ticket and that the correct (I hope) parts should arrive in 3-5 days since it will be coming from factory as opposed to parts depot. So far, I am optimistic and can't complain. I'll post updates as they occur.
Great news thanks for the update. As mentioned last week I had mine in same day you did. My guy said he would call me this week so I hope I hear from him without having to track them down.
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  #1095  
Old 04-13-2016, 12:44 PM
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Re: 2015 High Altitude Owners Thread

I went to the dealer about the armrest..they agree...will call me when the new part is in...peeked in at an srt in the showroom and it had the same cheap white stitched vinyl one that is in ours...????...hmmm...
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  #1096  
Old 04-13-2016, 01:31 PM
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Re: 2015 High Altitude Owners Thread

You guys are getting more than I am out of my dealer. I went in and mentioned the armrest concern to the write up guy and he gave me that 'deer in the headlights' look. It's like he thought 'I have more important things to do than discuss a vinyl to leather armrest problem'.
He first pulled up my build sheet and said 'the leather armrest is an option' and I said huh, option??? I said If it's an option why does it say 'leather wrapped IP & center armrest. Mine definitely has the leather IP why not the armrest. Then I mentioned the silver stitching and black stitching on the dash and he asked 'does it look funny?' So this guy talks to the service manager and he comes out, looks at my armrest and says 'that is leather'. I said no it isn't. I told him that I pulled the screws holding the armrest on and the tag said vinyl just like James did. So I show him the picture of the 2016 HA armrest that someone posted earlier in this thread and he said that's the cheap vinyl one.

He then said I can order a new armrest but is going to come the same way.

So if you guys get a leather one can you post the part number?
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  #1097  
Old 04-13-2016, 01:44 PM
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Re: 2015 High Altitude Owners Thread

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Originally Posted by blk14altitude View Post
You guys are getting more than I am out of my dealer. I went in and mentioned the armrest concern to the write up guy and he gave me that 'deer in the headlights' look. It's like he thought 'I have more important things to do than discuss a vinyl to leather armrest problem'.
He first pulled up my build sheet and said 'the leather armrest is an option' and I said huh, option??? I said If it's an option why does it say 'leather wrapped IP & center armrest. Mine definitely has the leather IP why not the armrest. Then I mentioned the silver stitching and black stitching on the dash and he asked 'does it look funny?' So this guy talks to the service manager and he comes out, looks at my armrest and says 'that is leather'. I said no it isn't. I told him that I pulled the screws holding the armrest on and the tag said vinyl just like James did. So I show him the picture of the 2016 HA armrest that someone posted earlier in this thread and he said that's the cheap vinyl one.

He then said I can order a new armrest but is going to come the same way.

So if you guys get a leather one can you post the part number?
First I suggest you shoot the service writer. Then the mgr. Then find the GM and have a chat. I will post all docs when mine is actually replaced. I'm still keeping my fingers crossed until it happens.
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  #1098  
Old 04-13-2016, 02:53 PM
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Re: 2015 High Altitude Owners Thread

Success!! Dealer called esrlier and surisingly the new arm rest is there waiting for me. Might go in later today or tomorrow to get it.
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Old 04-13-2016, 02:56 PM
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Re: 2015 High Altitude Owners Thread

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Success!! Dealer called esrlier and surisingly the new arm rest is there waiting for me. Might go in later today or tomorrow to get it.
Awesome. Would you be able to post pics and documentation? I'm heading in on Friday to the dealer and would like to have something to show them. Cheers
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Old 04-13-2016, 03:17 PM
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Re: 2015 High Altitude Owners Thread

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Awesome. Would you be able to post pics and documentation? I'm heading in on Friday to the dealer and would like to have something to show them. Cheers
Yeah I'll see what I can get you. It won't be anything other than a receipt as I never brought anything into them except me saying it looks like the wrong one. They took pics and said they'll call in a few days. They did just that and I'll post pics when I get it.
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  #1101  
Old 04-13-2016, 05:14 PM
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Re: 2015 High Altitude Owners Thread

Got the new console!! It's perfect and exactly what I wanted. I must say I have been thrilled with the dealership that I bought my Jeep from. Console feels and looks sooooo much nicer than that old vinyl one.
Unfortunately for those having issues getting their dealership to do the swap, I have no documents at all. He opened the box and gave me the console. No receipts or anything. That's what I wanted anyway as I didn't want a tech doing it lol. Keep at it guys they should do it, and if they don't talk to a boss.



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  #1102  
Old 04-13-2016, 05:46 PM
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Re: 2015 High Altitude Owners Thread

Nice! I looked at pics of Overlands for sale and they also look like ours with the white stitching. My window sticker definitely says leather armrest. It seems jeep is pulling a fast one with vinyl armrests.


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  #1103  
Old 04-13-2016, 06:45 PM
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Re: 2015 High Altitude Owners Thread

Nice. Did you uninstall your's and just hand it to them? What all did the dealer give you out of the box? Just the leather part, or the whole double bin compartment?


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  #1104  
Old 04-13-2016, 07:32 PM
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Re: 2015 High Altitude Owners Thread

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Originally Posted by JTS97Z28 View Post
Got the new console!! It's perfect and exactly what I wanted. I must say I have been thrilled with the dealership that I bought my Jeep from. Console feels and looks sooooo much nicer than that old vinyl one.
Unfortunately for those having issues getting their dealership to do the swap, I have no documents at all. He opened the box and gave me the console. No receipts or anything. That's what I wanted anyway as I didn't want a tech doing it lol. Keep at it guys they should do it, and if they don't talk to a boss.



I don't want to sound like a fool, but could you possibly detail exactly how you disassembled and removed/replaced it? Thanx
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