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  #13  
Old 05-25-2016, 01:58 PM
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2015 HA Lemon Tried to Kill Me

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Originally Posted by FireRN View Post
I spent the day looking at my service records, the proof is there. As it doesn't hurt my case, I will first try the diplomatic but stern method. If I used a lawyer, FCA would end up covering the cost; I'll let FCA know I'll spare them this expense as long as they are reasonable.

In regards to wasting time, it gets me closer to the MY17 launch. I was promised a call be Wednesday, I'll keep everyone updated.
If you decide to go through a zone manager, try searching on Google... "Chrysler Zone Manager Contact"

You will see a search result leading you to a charge forum. For whatever reason I can post that link in here. It will give you a list of regional offices. Try whichever ones are closest to you, one of them will respond with the appropriate person you'll need to talk to.

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  #14  
Old 05-25-2016, 02:23 PM
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Re: 2015 HA Lemon Tried to Kill Me

All those contact numbers are out of date and changed or DISCONNECTED. Just an FYI
Kinda a big issue with FCA( maybe others manufacturers also) but FCA wants nothing to do with direct problem resolution. They pass you to a 3rd party group (ISG) Who is charged with saving as much $ as possible and not customer satisfaction. Now please before I get slammed, I like Jeep and the Jeep brand I like the Grand Cherokee but when problems arise they are not customer friendly. They tend to ignore and have a real issue in this area.
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  #15  
Old 05-25-2016, 02:34 PM
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Re: 2015 HA Lemon Tried to Kill Me

FWIW,

For the "no lemon case filed" diplomatic path THE person that is the decision maker is the Regional FCA Rep/Mgr, nobody else...that person has their level of authority and if they/you are not successful in working something out there is absolutely nobody else who can/will change their decision. They can't even initiate your lemon case they just direct you to the LL booklet for the process. The other key relationship of course if the dealer service mgr who "primes their pump" on facts and subjective (this guy is a nit picky pita, this is legit, etc...) which kinda sets the tone for the Regl Mgr in whether they want to use their pre-authorized discretionary flexibility or stay stingy and punt you to a LL filing.

To pursue a real case you must first follow the communication path EXACTLY as described in the Lemon Law booklet that came with the vehicle. This is not some black hole, it WILL launch your case within weeks guaranteed.

You can always subvert (word chosen intentionally) this process go to lemon law attorney but you really should do the arbitration process first UNLESS the arbitrator is "certified". If they are certified then their decision is 100% binding on FCA but also on you and you could not then file a civil lawsuit or if you do FCA can/will use the arbitrator decision against you. So if they are certified I, personally, would not risk a bad outcome without using an experienced LL attorney.
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Old 05-25-2016, 04:12 PM
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Re: 2015 HA Lemon Tried to Kill Me

Plz I am not picking a fight but why not go through FCA arbitration process represented?
Also curious to hear if they where contact by Wednesday and if so was it with Information on moving the problem forward?
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  #17  
Old 05-25-2016, 04:37 PM
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Re: 2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by VWTG View Post
Plz I am not picking a fight but why not go through FCA arbitration process represented?
Also curious to hear if they where contact by Wednesday and if so was it with Information on moving the problem forward?
not at all, great question...you certainly could hire an attorney to help you but it will be 100% at your own cost as the NCDS arbitration process does not award attorney/legal fees.

also, I need to clarify my previous "certified" comments.....all cases thru NCDS are non-binding (non-certified) on you (unless you accept the outcome of course), just Chrysler.

http://www.ncdsusa.org/index.php?id=9

and faq's

http://www.ncdsusa.org/index.php?id=21
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  #18  
Old 05-25-2016, 07:42 PM
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Re: 2015 HA Lemon Tried to Kill Me

In an early post you mention about the "Regional FCA Rep/Mgr". How does one find out who this is and how to contact them? I have had many ECS cases and every time I have asked I have never been given an answer even told twice there is no such person by this group.
I was placed in this group involuntary and every time I go in for a repair I get assigned to this group.
I ask the dealership service people at two different dealers who have done repairs and they say the same that these reps do not exist anymore. I have a preferred service dealer now and only use them as they are much more pleasant.
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Old 05-25-2016, 07:52 PM
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Quote:
Originally Posted by VWTG View Post
In an early post you mention about the "Regional FCA Rep/Mgr". How does one find out who this is and how to contact them? I have had many ECS cases and every time I have asked I have never been given an answer even told twice there is no such person by this group.
I was placed in this group involuntary and every time I go in for a repair I get assigned to this group.
I ask the dealership service people at two different dealers who have done repairs and they say the same that these reps do not exist anymore. I have a preferred service dealer now and only use them as they are much more pleasant.
Welcome to the FCA world of corporate silos. My case is 1yr old so maybe they made changes. My dealer service mgr knew them but may/may not hook u up. My initial hookup was him calling me saying "u seem to having some issues we would like to replace your vehicle...'. He said the warranty claims $ on me triggered the offer call.
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  #20  
Old 05-25-2016, 09:13 PM
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2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by VWTG View Post
All those contact numbers are out of date and changed or DISCONNECTED. Just an FYI
Kinda a big issue with FCA( maybe others manufacturers also) but FCA wants nothing to do with direct problem resolution. They pass you to a 3rd party group (ISG) Who is charged with saving as much $ as possible and not customer satisfaction. Now please before I get slammed, I like Jeep and the Jeep brand I like the Grand Cherokee but when problems arise they are not customer friendly. They tend to ignore and have a real issue in this area.

The NY one got me to a sales manager who then forwarded me along to a zone manager.

All I had to do was write the sales manager a brief email with outlining my situation, my name and number. He passed that along to a zone manager. Got a call from him within 2-3 days and was almost immediately told I could either have my jeep replaced with year newer model or get all my money back (all monthly payments made and down payment at lease signing).

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  #21  
Old 05-25-2016, 09:39 PM
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Re: 2015 HA Lemon Tried to Kill Me

Not sure I understand as if you call any number listed they do not belong to Chrysler anymore. My sales and service manager say that Chrysler does not have field representatives. More importantly FCA Enhanced customer satisfaction Group says they do not exsisting to me.
No one ever posts on this forum who one is. Jeepcares on this forum does not provide this information. It is a secret not sure we are even permitted to discuss it openly with out risk of the FCA Police coming.

I understand what everyone says but really, If I follow FCA rules exactly and work really hard they might back their product? Come on now. I mean honestly it is ridiculous.
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  #22  
Old 05-25-2016, 10:18 PM
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Re: 2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by VWTG View Post
All those contact numbers are out of date and changed or DISCONNECTED. Just an FYI
Kinda a big issue with FCA( maybe others manufacturers also) but FCA wants nothing to do with direct problem resolution. They pass you to a 3rd party group (ISG) Who is charged with saving as much $ as possible and not customer satisfaction. Now please before I get slammed, I like Jeep and the Jeep brand I like the Grand Cherokee but when problems arise they are not customer friendly. They tend to ignore and have a real issue in this area.
I love my Jeeps too, but every company does what you describe, not just FCA. Companies don't make their profit by giving anything away, so more often than not, you have to force the issue, usually with a lawyer.

I just got some money out of FCA under the Magnuson-Moss Warranty Act, which is like a federal version of the various state Lemon Laws. The vehicle wasn't undriveable or anything, just the dealer I used for service was incompetent and I felt needed to be held responsible for their stupidity.

It was my 2013 Overland that I had for almost 3 years and it was more a matter of the dealer (following the unspoken manufacturer edict never to fix anything that isn't truly broken) just not fixing small, annoying problems.
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  #23  
Old 05-26-2016, 08:22 AM
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Re: 2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by VWTG View Post
Not sure I understand as if you call any number listed they do not belong to Chrysler anymore. My sales and service manager say that Chrysler does not have field representatives.
try this number: (845) 578-2180 "Dave from Mopar" just answered the phone. He may be able to get you to the right person in PA. Just explain your situation and say you need to speak with an area customer service manager about your on going problems. The guy i spoke to got me to a sales manager who then got me to a customer service manager. Took a few days of emails and voicemails, but it worked.
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  #24  
Old 05-28-2016, 10:24 AM
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Re: 2015 HA Lemon Tried to Kill Me

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Originally Posted by VWTG View Post
Plz I am not picking a fight but why not go through FCA arbitration process represented?
My advice is to read and thoroughly understand how your state lemon law works. In my case (WI) I was only required to go through arbitration if the manufacturer's arbitration program was state certified. Chrysler's was one of the few that was not so I didn't have to use it. Thoroughly knowing your state law can cut a lot of the BS out of a buyback if they know you know the law.

Quote:
Originally Posted by VWTG View Post
I ask the dealership service people at two different dealers who have done repairs and they say the same that these reps do not exist anymore. I have a preferred service dealer now and only use them as they are much more pleasant.
They're feeding you BS... there are zone reps. However, much effort (aka... BS) is employed to keep the consumer from contacting them directly. Your dealer is certainly able to get in touch with a zone rep if he needs to. The same applies to Chrysler Capital... they have zone reps as well.
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