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  #25  
Old 05-28-2016, 02:52 PM
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Re: 2015 HA Lemon Tried to Kill Me

Yes, kinda figured that but when I ask the FCA EHS(Enhanced Customers satisfaction) group they told me the same. Funny thing my dealer has learned the FCA way. I have no access to the service manager just two assistant managers. I guess if I went in and made a scene yelling and screaming I might, just not my style. Honestly frustrating and I just do not have the patience for it. Once had an issue with a Cadillac and the service manager and Cadillac Rep came to me, I did not have to go find them. That was minor compared to this vehicle. I really just want the JGC to work and be reliable. The real issue is not that I got a "bad one" it happens, but rather the way it is being or rather not being handled by FCA,Jeep and the dealer.

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  #26  
Old 06-02-2016, 09:18 AM
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Re: 2015 HA Lemon Tried to Kill Me

My truck is elevated to "Enhanced customer care" or whatever. I was literally told by the rep I was dealing with the following when I requested a buy back...."It is your right as a consumer to sell your vehicle privately if you aren't satisfied". WTF??? I learned that "enhanced customer care" vins get flagged every time they enter the dealer alerting Jeep/Chrysler that it is being worked on again. All that I have found about this program so far is that it is utterly useless. I can't wait to get rid of my truck and never deal with Jeep again. My truck has been in the dealer countless times to replace and fix things since the second week I have owned it. All of the issues are documented and still Jeep has refused to help in any way.
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  #27  
Old 06-02-2016, 10:52 AM
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Re: 2015 HA Lemon Tried to Kill Me

Update on my issue, NOTHING!!!!

I got a call yesterday from ECC to give me an update on my repairs. She said that senior techs are in contact with the dealership and are working on my issues. I asked about my request for a buy back and was told that is a different department, she only deals with the repair side.

I don't care at this point. I'm in a Chevy Suburban loaner and my car has been in service for over a week now which has raised the total past 30 days. This is all helping my buyback case get stronger and getting me closer to the MY17s.

I also heard on the news yesterday that FCA is still using Tacata airbags even though the know about the recalls because of a shortage in new/safe airbags and will have to recall them but 2018. WTF
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  #28  
Old 06-02-2016, 11:36 AM
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2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by FireRN View Post
Update on my issue, NOTHING!!!!

I got a call yesterday from ECC to give me an update on my repairs. She said that senior techs are in contact with the dealership and are working on my issues. I asked about my request for a buy back and was told that is a different department, she only deals with the repair side.

I don't care at this point. I'm in a Chevy Suburban loaner and my car has been in service for over a week now which has raised the total past 30 days. This is all helping my buyback case get stronger and getting me closer to the MY17s.

I also heard on the news yesterday that FCA is still using Tacata airbags even though the know about the recalls because of a shortage in new/safe airbags and will have to recall them but 2018. WTF
GL having them process a buy back for you. I did a ton a research when i was in your shoes last year and i think MAYBE one person went through the actual buy back through FCA directly, everyone else including myself went through a zone manager or lawyer.

Keep in mind my Jeep was at my dealer for literally 2 weeks straight (initially), then another 6 weeks straight with no end in sight. I escalated as high as i could with the "enhanced customer care" and they declined my buy back. Stating "the vehicle is not eligible at this time for buy back and a repair will be made once the STAR group brings in a territory field tech to diagnose my Jeep." That was when i dug even deeper online and got a hold of a zone manager.
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  #29  
Old 06-02-2016, 12:29 PM
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Re: 2015 HA Lemon Tried to Kill Me

My JGC has been back in for 3 days this time around. Dealership says we are waitting on a Chrysler tech to call to approve repairs. This is where it sits. I am told that for whatever reason you get linked to this ENHANCED CUSTOMER SATISFACTION group you are pretty much flagged for them everytime and that they take away any control dealership has with repairs. Like I said day 3 and we are waitting for a tech to call. What would be interesting is if "jeepcares" who is part of that group and active on this site actually define what they do and how it enhances customer satisfaction? My research has lead me to the belief they are not aware of the bad press they are getting and the issues they cause with both the customer and the dealership. So it would be good to see them state how exactly they help?
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  #30  
Old 06-02-2016, 01:30 PM
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2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by FireRN View Post
Update on my issue, NOTHING!!!!

I got a call yesterday from ECC to give me an update on my repairs. She said that senior techs are in contact with the dealership and are working on my issues. I asked about my request for a buy back and was told that is a different department, she only deals with the repair side.

I don't care at this point. I'm in a Chevy Suburban loaner and my car has been in service for over a week now which has raised the total past 30 days. This is all helping my buyback case get stronger and getting me closer to the MY17s.

I also heard on the news yesterday that FCA is still using Tacata airbags even though the know about the recalls because of a shortage in new/safe airbags and will have to recall them but 2018. WTF
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  #31  
Old 06-06-2016, 11:43 PM
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Re: 2015 HA Lemon Tried to Kill Me

Find the manager of that dealership. Just go looking in doors if necessary. You might also call the newspaper to report your near death experience, and now lousy customer service.
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  #32  
Old 06-28-2016, 11:36 PM
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Re: 2015 HA Lemon Tried to Kill Me

I finally got the call today. A lady from the company Stericycle called and informed me that FCA approved a replacement vehicle and that she would be my main contact. She mentioned MSRP to MSRP and the standard mileage fee (will fight this).

I responded by saying "With all I have gone through, I don't know if I want another Jeep". She will check with FCA to see if a buyback is an option with this Non-Lemon resolution that has been offered.

With no '17HA on the radar, I don't know what to do
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  #33  
Old 06-29-2016, 12:31 PM
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Re: 2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by FireRN View Post
I finally got the call today. A lady from the company Stericycle called and informed me that FCA approved a replacement vehicle and that she would be my main contact. She mentioned MSRP to MSRP and the standard mileage fee (will fight this).

I responded by saying "With all I have gone through, I don't know if I want another Jeep". She will check with FCA to see if a buyback is an option with this Non-Lemon resolution that has been offered.

With no '17HA on the radar, I don't know what to do
Take your money and run. Even if you buy another Chrysler product. You have cash to bargain with. I did the whole MSRP to MSRP and it was a joke once you get nailed with the mileage. Plus I got 3 years of free oil changes and the 7 year warranty thrown in. Took an act of congress, lots and lots of phone calls. Start a log of all your calls of when and who you talked with. Record them if you can in your state. Lot of broken promises during my exchange.
You can also get Chrysler to do a collateral swap on your loan if you like your rate and terms. The dealership won't like this because they won't get credit for a sale.
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  #34  
Old 06-29-2016, 12:59 PM
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Re: 2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by FireRN View Post
I finally got the call today. A lady from the company Stericycle called and informed me that FCA approved a replacement vehicle and that she would be my main contact. She mentioned MSRP to MSRP and the standard mileage fee (will fight this).

I responded by saying "With all I have gone through, I don't know if I want another Jeep". She will check with FCA to see if a buyback is an option with this Non-Lemon resolution that has been offered.

With no '17HA on the radar, I don't know what to do
fwiw, since Illinois lemon law has the mileage provision you will face that either with a courtesy buyback or legit lemon law case. that said, most courts in most states (99% sure) only allow for "undamaged miles" which would be the odometer at your delivery up to the first service visit for the lemon law claim problem (not an oil change, etc...)...the calc is what you paid for the vehicle/100k and there IS room to negotiate with them on the rate since many courts are now stating the "life" is 120k, etc...
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  #35  
Old 06-29-2016, 02:17 PM
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Re: 2015 HA Lemon Tried to Kill Me

I've had that same error before ..mine was because the connector to the throttle body came loose and the ecu lost contact with the throttle body

If that ever happens again pop the hood and look at the throttle body
Might have just come loose on you
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  #36  
Old 07-26-2016, 11:23 AM
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Re: 2015 HA Lemon Tried to Kill Me

Update:
FCA did agree on a buyback or vehicle exchange MSRP to MSRP with a $.52/mile use fee. I wrote a nice letter to the CEO and mailed it certified to their HQ. Was called 10 days later and final agreement was: I can pick up to $3,000 over my original MSRP' usage fee waived. Now I just have to find or order a replacement car.

The other day I visited a dealer and test drove both an HA and summit. During the drive I found a road with a wide speed bump. I took both cars over the same speed bump at 13mph. The HA went over and did one full bounce, the Summit bounced 3 1/2 times. Definitely a sportier ride on the HA, don't know if i can live with the floaty Summit.

My options is to wait until September when the release goes public to see if the HA will continue and possibly get stuck with a Summit, or get a 16 HA.
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