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Old 05-24-2016, 12:07 AM
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2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by FireRN View Post
I have a MY15 HA which I purchased Nov 30th. Now with just over 3,000 miles, the HA has been in service over 5 times. So far they have replaced the BCM, PCM, Power Distribution (fuse box) and the QL module which is under the driver seat.

The dealer has already mentioned that he could arrange a manufacture buyback for a new vehicle. Definitely will take advantage of this but am trying to hold off until the 17s come out. Swapping from a 15 to a 17 with a MSRP to MSRP credit is a dream come true.
Old issue getting worse. Since my previous post (3/26) my HA was in service about a month ago for a check engine light but other symptoms. All was great until this morning when I almost visited the big salvage yard in the sky.

I was driving @ 50mph during morning rush hour on a Chicago expressway when all of a sudden my HA stalled. Stuck in the middle lane, I finally got her restarted but was now in LIMP MODE and could only drive 15mph. Cars whizzing by on my left and on my right, and horns blaring from all directions, I desperately tried to crawl to the shoulder. As I was almost their, I heard an airhorn looked behind me and saw a semi locking his brakes and beginning to jack-knife. Luckily I made it past the shoulder and into the ditch; the semi regained control and missed me by inches. I drove another 20 minutes, at 15mph, to the dealer.

As the dealer has a Enterprise Rental right next door, they got me into a Suburban and I went off to work. This afternoon I received a call from FCA Enhanced Customer Care. After the usual scripted apologies, they said they will call the dealer and keep me updated on the repairs. I stated that the HA is a risk to me and my family and that I wanted them to take it back. The rep stated she would look into my request and I replied that I read up on the laws and it was my right.
The rep asked if I wanted the phone number for the arbitration company and I said that it wasn't necessary if FCA was willing handle this diplomatically. I was promised a call my Wednesday.

Now my dilemma... I don't know if I want a replacement GC or my money back to go to another brand??? When my 15 worked, I really enjoyed the vehicle; and remembering test-driving other brands, nothing else really compared (for the $$). Scanning the forum almost daily, I haven't really heard of other members having similar problems. So maybe its not the brand but only the Lemon Unit that I got stuck with.

If I stay with Jeep, should I get a MY16 or will the buyback process delay just long enough for the order banks for the 17s to open in July.

Any advice would be truly appreciated.
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  #2  
Old 05-24-2016, 12:26 AM
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Re: 2015 HA Lemon Tried to Kill Me

As you know, on the internet you only hear the problems and complaints. There are a couple members currently going through buy back due to ending up with a lemon, but the vast majority seem to have trouble free vehicles that you couldn't pry them out of. I love mine. I know the experience you went through was frustrating but the law of averages says your next Jeep will be a ruby jewel. If you need any motivation, look through the forums of the other vehicles you are considering. Same problems, same complains, same percentage of lemons. Good luck to you with whatever you decide.
I'll let some 2016 owners weigh in on your 16 vs 17 question. I have a 2011.
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Old 05-24-2016, 06:58 AM
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Re: 2015 HA Lemon Tried to Kill Me

It may well be a lemon but the law here is quite specific:

Illinois Attorney General - Lemon Law
Quote:
In order to be covered by the Illinois Lemon Law, a vehicle must:
  • have a nonconformity that both substantially impairs the use , market value or safety of the vehicle and is not repairable by the dealer or manufacturer in at least four attempts for the same repair, or
  • be out of service for a total of 30 or more business days.
Has this been the case?

And were you traveling southbound on Carpenter Rd. / Central Ave. around 19:30 hrs of the evening at more than 15 mph? Your username, your car, and the car I saw and its license plate have a few common elements.

---

I've had repeated problems with the Active Cruise Control on my 14, radiator crapped out and started leaking once right as I returned from the dealer. The dealer offered a buy-back but regardless, I was going to lose about 1700 dollars, the difference between the car I got and the 2015 optioned exactly the same. In the end they fixed it properly.
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Old 05-24-2016, 07:43 AM
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Re: 2015 HA Lemon Tried to Kill Me

Damn that's gotta be scary as shit to be stuck in a middle lane like that on a busy expressway. You are extremely lucky yourself or others did not get hurt or killed. It's gotta be a tough situation because it sounds like you truly love your Jeep, but I would imagine regaining trust in that vehicle is now going to be very difficult!!! I think the only way I could regain trust in that vehicle again is if the dealership 100% found the problem and fixed it...not one of those oh we couldn't find anything wrong and send you on your way. If that was the case I would get rid of the car...buy back or not. If they can find the problem and fix it I would give the car another chance, and maybe stay out of the middle lane for a while lol.
Fwiw, my 2015 has been a excellent vehicle!
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Old 05-24-2016, 10:22 AM
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Re: 2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by f1anatic View Post
It may well be a lemon but the law here is quite specific:

Illinois Attorney General - Lemon Law


Has this been the case?

And were you traveling southbound on Carpenter Rd. / Central Ave. around 19:30 hrs of the evening at more than 15 mph? Your username, your car, and the car I saw and its license plate have a few common elements.
I have not made it to 30 days yet but at lease 6 visits all Dx an Communication Errors. Service has replaced many parts (BCM, PCM ECM...) but nothing has helped. They have sent logs to FCA engineers and they cant figure out what is happening.

My car stalled on the Eden northbound.
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Old 05-24-2016, 03:21 PM
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2015 HA Lemon Tried to Kill Me

Find a local zone manager (higher power than Customer Care) they have the power to get you out of that Jeep right away. Once they review your case it will be a no brainer.

I luckily found one in my territory who got me out of my 2014 and into a 2015. Typically when you start the sub of collateral process the customer is responsible for any monetary difference in MSRP. For example my 2015 was $1500 more than my 2014. That was nixed right off the bat. He also gave me navigation, a tow hitch, all weather mats and every service contract Jeep offers (maxcare lifetime - zero deductible, road hazard wheel/tire for 7yrs, 12 free oil changes).

Basically only cost me time and the headache of driving a rental for 6+ weeks and having to scan and copy multiple documents to get everything squared away.


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Old 05-24-2016, 04:07 PM
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Re: 2015 HA Lemon Tried to Kill Me

Been thru this...FCA's buyback/replacement offer does NOT have to follow your state lemon law guidelines...they will either offer you a replacement/buyback that matches the lemon law or something close but they are not required to follow the lemon law since a "diplomatic" solution between you two will be what you both agree to not according to a law that was not officially applied via a lemon law case...their offer may very well be less than you would get via a true lemon law case but the official lem law case will add 3 months to your trevails. Your state has a mileage offset rule so an unofficial FCA offer AND an official case decision will net you that "cost". They can only charge you for the mileage from delivery to the first reported problem as all miles past that are legally considered "damaged". So they may go for an offer of all miles driven but you could negotiate that down to the proper portion of miles driven in all liklehood but they do not have to do this. The usual formula is what you paid divided by 100k to get the per mile rate to be charged so you can do that math on your own. In my case, they tried the no case diplomatic offer but it was for all miles driven and OH does not allow mileage offsets so I tried to get the regional FCA rep to meet that and that's where I learned they don't have to follow lemon laws when it is not a real lemon law case. My rep did all he could and cut the $10k in half but I said no go and went to arbitration and of course won to pay for zero miles. I don't know about IL but in OH the arbitrator is not "certified" which is the best of both worlds. That means that the decision is not binding on me/you but it is 100% binding on FCA so if you win, perfect, and if you lose you can still file a civil lawsuit version of a lemon law case as if the arbitration never happened.

FWIW, ISG unnecessarily adds 4-8 weeks to the process...I have never seen an org change personnel more often than they do...crazily inefficient but in the end the process works.

Oh, and the MY17 order banks open 6/9 (supposedly) so don't even bother with a MY16 IMHO.

Never forget that you own the process and when you have a conversation with anyone follow up with an email stating, "In our discussion on the phone today you said.....". Trust me, every convo.....
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Old 05-24-2016, 04:15 PM
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Re: 2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by GoPlzGo View Post

FWIW, ISG unnecessarily adds 4-8 weeks to the process...I have never seen an org change personnel more often than they do...crazily inefficient but in the end the process works.

Never forget that you own the process and when you have a conversation with anyone follow up with an email stating, "In our discussion on the phone today you said.....". Trust me, every convo.....
ISG sucked to deal with. For some reason it took about 3 weeks alone for them to get my VIN number switched out to my 2015. Once i went up the chain to a supervisor level the process got slightly smoother, but not faster.

Oh and i kept a daily email/phone log with EVERY conversation i had (with dealer, customer care, ISG, etc..) whoever it was with, date and time. That pretty much sealed the deal for me with my zone manager. He was very impressed with how detailed and accurate i was with keeping track of things. I think it was 23-25 pages in MS word of just call logs!!
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Old 05-24-2016, 05:12 PM
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Re: 2015 HA Lemon Tried to Kill Me

Listen jeeps are awesome but sadly not immune to common mass production issues. Get a lawyer and save yourself the head ache. They know what they are doing. Plus there is more then Lemon laws to help you and ultimately representation is needed. Do not arm chair this.
FCA group will be well advised by lawyers who know you are not one. The Enhanced Customer Satisfaction group is a joke and powerless.
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Old 05-25-2016, 02:19 AM
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Re: 2015 HA Lemon Tried to Kill Me

I spent the day looking at my service records, the proof is there. As it doesn't hurt my case, I will first try the diplomatic but stern method. If I used a lawyer, FCA would end up covering the cost; I'll let FCA know I'll spare them this expense as long as they are reasonable.

In regards to wasting time, it gets me closer to the MY17 launch. I was promised a call be Wednesday, I'll keep everyone updated.
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Old 05-25-2016, 09:25 AM
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Re: 2015 HA Lemon Tried to Kill Me

I am in this process myself. I wish you luck. I am interested in your progress and outcome. I can share mine with you as we both navigate this unfortunate situation.
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Old 05-25-2016, 02:55 PM
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2015 HA Lemon Tried to Kill Me

Quote:
Originally Posted by FireRN View Post
I spent the day looking at my service records, the proof is there. As it doesn't hurt my case, I will first try the diplomatic but stern method. If I used a lawyer, FCA would end up covering the cost; I'll let FCA know I'll spare them this expense as long as they are reasonable.

In regards to wasting time, it gets me closer to the MY17 launch. I was promised a call be Wednesday, I'll keep everyone updated.
Duplicate post

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