I just received this email concering our order of a new 2011 Grand Cherokee Overland which we ordered back on the 18th of March. As you can probably tell by my reply it has been a long wait to this point and to hear that it will be another 4 months is not acceptable.
I've tried to be patient and wait it out and kept telling myself that july isn't that far away but this has just wrecked our spirit
What do you guys reckon?
1st Email from dealer:
Good News & Bad News. Please refer to the forwarded message.
Good news is, that you're in the queue. Bad news is, there are others still ahead of you. So sorry about the wait. You've selected a great car (worldwide), we just need to get yours in your driveway. As it is, it doesn't look like your Overland will be here by the 30th and for that I apologize. I'll be sure to update you when I hear more.
forwarded from JEEP Australia:
Unfortunately these are becoming very problematic cars. We are aware that customers have been waiting for quite some time now, but do to the minimal stock we are being allocated we have to go with a first in first served basis. Due to this we have orders since January and February that have not been filled.
We have our fingers crossed that we should be receiving more than 2 (which is what we had been given to allocate over the past 3 months). With this it should hopefully relieve the pressure everyone is enduring due to the short supply on stock.
Please be patient.
2nd Email from dealer:
Hello again Andrew,
Hope that this message finds you well in health and happy in heart J
We just received the following information from Jeep in regards to your order. Due to the overwhelming demand for the Overland worldwide, supply here in Australia is very limited. The earliest possible production date is in August with arrival here in November. We apologize and ask for your understanding as the supply situation is totally beyond our control. I'll keep you in the loop and update ASAP when I know more.
How can this be the case? It has already been 5 months of waiting only to find that despite the reassurance that 5 months would be long enough to build,import and deliver a car, that now we will have to wait another 4 months?
I understand from all the information I am receiving from other Jeep Club members and on-line forums that we are not alone in this "CIRCUS" and it would seem that a lot of the problem is out of the dealers hands. BUT if you can remember when we first purchased the car from you, my wife was 9 months pregnant and the whole purpose of the new grand cherokee was to suit our growing family. We didn't mind cramming all our stuff into my wife's little civic assuming it would only be a "few" months. If we had of known that it would take this long our decision would have been different. AND this is coming from a JEEP enthusiast.
I am regularly competing in 4x4 comps representing The Sydney Jeep Club and in a way JEEP as a whole but this whole experience has been very souring. I have tried to wait patiently as I have seen other waiting GC owners complain and carry on, calling state managers, customer service etc etc but still it's like no matter who calls who, nobody has any idea of what's going on?!
To make things worse is to see somebody come to a jeep club meeting with word of their new Overland purchase. Apparently they had no order, just walked in off the street and bought one that the dealer had instock? How is this possible? I thought there was no such thing as dealers putting in dummy orders but it would seam that would be the only way this could happen?
Secondly, one time when I did ring in for an update, I was offered a Black Overland Hemi which would arrive slightly before mine and would I be interested as it would get me in a car earlier..........(ours is Mineral Grey) The catch was that it would have to be used as a Demonstator until just before ours got here so they wouldn't be short of a car to use for future test drives. So to me that meant "would I be interested in a car that isn't the colour you ordered, that would have many test Kms on it, for the same price and you can't have it until a week or two before yours gets here anyway" so we did what most normal people would do and say we would wait for the one we had ordered.
Now to hear that somebody was able to purchase that jeep off you guys without being used as a demonstrator is very frustrating. Especially now our expected delivery is NOVEMBER!! If you had of asked us the question "would you settle for a black car, brand new and you can have it 5 months before yours is expected" I'm sure you would have gotten a different answer from us.
Thirdly I have watched multiple 2011 Grand Cherokee Overlands come and go on CARSALES.COM.AU. As a matter of fact there is one for sale on there at the moment. See :http://www.carsales.com.au/all-cars/...ode%20matchany
How come you can't get us that one? Bright Silver was our original colour and we would rather take that then wait another 4 months.
Last, another thing that I don't understand is how both the 70th anniversary GC's and CRD GC are now being delivered to customers when they weren't even available yet when we placed our order. I mean they weren't even presented to us as an option yet here they are already on the streets?????? Couldn't those have been spots on the manufacturing line for people that already had existing orders in place?
I apologise for hitting you with this rant, but as you can tell the waiting is starting to take it's toll. I understand that some of the problem may be out of your hands so If you could forward this email on to those that may be concerned it would be greatly appreciated.
PS A copy of this email will be posted on: